Support non-existent?

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doz

Senior Member
Joined
Aug 3, 2014
Posts
560
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142
Ram Year
2016
Engine
5.7 Hemi
So I emailed support the other day. I got a reply a day later about the issue with my leveling spacers bending out of shape after only about 4000-5000 miles. You guys asked me for pictures of the bent product and I replied with pictures. Its now been 5 days since I have received a reply. I have emailed again with Lara Tingey and I am getting no response.

Whats going on?
 
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doz

Senior Member
Joined
Aug 3, 2014
Posts
560
Reaction score
142
Ram Year
2016
Engine
5.7 Hemi
Well, apparently their support is non-existent. Someone else from HBS emailed me asking for some info. Supplied all of the info. Its been over a week now since last contact and I have sent emails regarding the status. What a joke this companies support is. Definitely will never deal with them again.

Funny, because at one time I thought they made a high quality product. While I understand that even the highest quality products can have occasional defects, the support with HBS is just not there. Disappointing really. I do believe they make quality products but when a situation arises when a product fails, a quality company will back their product like HBS **CLAIMS** to do.



*****1/27*****
So Ive sent multiple emails and even gave them a call. No one will give any support on this. I guess I am SOL. I can understand a product being defective but I do not understand why HBS will not give support on the issue. Its ******* ridiculous and absurd that they flat ignore the issue and will not even work with me to resolve. Id personally stay away from their products as they obviously do not stand behind them.
 
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