6.4 Hemi Truck Issues (Sorry long write up but need advice)

Tach_tech · Jan 19, 2015

loveracing1988 said:
I will agree with this, but dealerships do little to inspire confidence. I dropped my truck off last Monday for an APPOINTMENT to have a rear gear noise and transfer case/front axle noise fixed. I never received any phone calls, no contact whatsoever as to what was going on. I had to call the service writer who happens to be the assistant service manager on Friday to figure out what was going on. I know my extended warranty only covers 5 days worth of rental which is the reason I called. He was clueless about that and had to call me back to tell me Chrysler approved an extension to my rental. If I wouldn't have called him I would have been on the hook for paying for the rental. To top it off my truck wasn't even looked at until Friday because all the sudden their transmission tech couldn't work on HD trucks like they thought. I just want the truck fixed right like the op, and they can feel free to take their time, but keep me updated in some form as to what is going on!

I feel Ya there, if it's anything like the dealer I work at, the owner refuses to pay properly in order to get qualified service advisors and service staff. Instead they higher ******* that don't know the difference between a radio and a tailpipe. Our advisors are pretty bad for phoning customers as well, it's equally frustrating for us techs when we give an estimate for repairs and it takes 4hrs to get an ok, even when the job is warranty.

I've been on both sides of the fence, as the tech and customer and by far the biggest **** show is usually with the advisors and unqualified service staff and warranty clerks. At least that's how my dealer is.

regularcab2500 · Jan 19, 2015

I too have suffered with a dealership staff that cannot give answers or even updates unless i call..i figured when my truck with 1200 miles had a random/multiple misfire code, they'd be more on it. Nope. I still have a noise coming from the rear end at low rpms during acceleration that they found no answer for (doubt they even checked it out honestly) but i'm afraid to go back to have them examine it for fear they'll have the truck for a month!

SouthernBoy · Jan 21, 2015

smurfs_of_war said:
I test drove a 2500 6.4 (2015) Outdoorsman last night with, what I suspect, was the exact same clunk described. Pretty loud too. It had 6 kms on it when we left the lot.

Sent from my SGH-I337M using Tapatalk

I test drove a 2500 4x4 and thought I heard a loud clunk also. Hmmmm

SETEX 6.4 · Jan 21, 2015

I can't figure the clunk noise out. It sounds like it's coming from the passenger side front floor board. 2 dealers have checked it out as have I. The body mounts are tight and there doesn't seam to be causing any damage. I almost fell like the shocks are extending all the way but someone on hear said they changed to longer Bilstein 5100's and it still made the clunk. The only other thing i could think it could be is a bad design it the body mount. Maybe there all be a recall for it soon. Idk.
Two other stand new trucks on the lot did the same thing when we tried them out when we was trying to diagnose the problem. Chrysler at this point had no idea either.

ZAR · Jan 21, 2015

Tach_tech said:
I feel Ya there, if it's anything like the dealer I work at, the owner refuses to pay properly in order to get qualified service advisors and service staff. Instead they higher ******* that don't know the difference between a radio and a tailpipe. Our advisors are pretty bad for phoning customers as well, it's equally frustrating for us techs when we give an estimate for repairs and it takes 4hrs to get an ok, even when the job is warranty.

I've been on both sides of the fence, as the tech and customer and by far the biggest **** show is usually with the advisors and unqualified service staff and warranty clerks. At least that's how my dealer is.

I agree. I am also a tech at a large dealership and experience the same B.S.

Donelam304 · Jan 21, 2015

Damn. Reading all this makes me want to take mine out right now at 10:30pm and see if mine will make the clunk noise. My only complaint about my truck so far is the hesitation/shutter when at slow speeds and you give it gas and it does this weird shutter and hesitates.

SouthernBoy · Jan 21, 2015

Donelam304 said:
My only complaint about my truck so far is the hesitation/shutter when at slow speeds and you give it gas and it does this weird shutter and hesitates.

Betcha that is the 3.73s causing that.

Donelam304 · Jan 21, 2015

SouthernBoy said:
Betcha that is the 3.73s causing that.

Lol. Please don't be saying that. Lol.

loveracing1988 · Jan 21, 2015

Donelam304 said:
Damn. Reading all this makes me want to take mine out right now at 10:30pm and see if mine will make the clunk noise. My only complaint about my truck so far is the hesitation/shutter when at slow speeds and you give it gas and it does this weird shutter and hesitates.

I think it is the torque converter shuttering. Mine has done that twice. When it just shifts into 2nd if you get on it I think it gets confused.

Donelam304 · Jan 21, 2015

That's what I was thinking too. It's not doing it very often. Like maybe 2 to 4 times a month

regularcab2500 · Jan 21, 2015

Donelam304 said:
Damn. Reading all this makes me want to take mine out right now at 10:30pm and see if mine will make the clunk noise. My only complaint about my truck so far is the hesitation/shutter when at slow speeds and you give it gas and it does this weird shutter and hesitates.

Do you hear a weird vibration noise coming from your rearend too? Only at low rpms right around or during what you are talking about...

I think its something to do with the 3.73s with the mds

Donelam304 · Jan 21, 2015

No. I dont really hear anything but the engine droning. Like its in a high gear and very low rpms

regularcab2500 · Jan 21, 2015

Ok not the same thing then..i guess living in the city at low speeds mostly i hear my trucks slight noises easily...it just bothers me not knowing if its normal or not[emoji20]

I mostly get a shutter going from a dead stop or creep around 1200 rpms like right after i hit the gas...but only if im accelerating lightly. If i punch it theres no noise. Its also when i hear the vibration in the back

Sorry setex not tryin to jack your thread...

ForceofWill · Jan 21, 2015

I have bilstein up front and get the clunk occasionally.

SETEX 6.4 · Jan 21, 2015

ForceofWill said:
I have bilstein up front and get the clunk occasionally.

That's why I'm leaning toward it being a body mount issue! It wierd. Not really like a metal on metal clunk. It's more like a cushioned clunk of that makes sense.

HemiRoar · Jan 22, 2015

Tach_tech said:
I don't know if I'd be making such a blanket statement like that. There's good techs and not so good techs, this is true every profession.

As for your situation with the diff, I'm glad they got it figured out. It's very likely that the housing had issues from the beginning. I've actually ran into this before, a Nitro got 3 sets of bearings in less than 30,000kms before warranty finally let us put a new housing in it, then magically everything was good. It can be a royal pain dealing with warranty and certain chrysler people, the majority of them don't have a clue how to diagnose an issue and won't let a tech do what they want to fix a vehicle. Sometimes it's like working with a hand tied behind your back.

Good stuff OP. Glad you got it taken care...can't complain about a new rear axle :naughty:

good on you for not taking their ****.

@ tach tech - I agree..I've had a couple of warranty issues on mine and both times, the techs took the time and spoke with me and took a ride. (different dealership for each issue because of the area I was gonna be in)

Its some service advisors that leave a sour taste a lot of times.

You said KMs..leads me to believe you're in Canada. If you're in the Toronto area, let me know what dealer man..I'll come to your dealership. Sounds like you know what you're doing.

SupermanWV · Apr 26, 2015

The front bump stops are only 2 inches from the Steele the come in contact with. When coming off quick bumps (pot holes) the bump stop makes contact. Mine does it all the time. That's probably the sound your hearing.

Donelam304 · Apr 28, 2015

SupermanWV said:
The front bump stops are only 2 inches from the Steele the come in contact with. When coming off quick bumps (pot holes) the bump stop makes contact. Mine does it all the time. That's probably the sound your hearing.

Gotta love these pot holes (craters) here in good Ole West By-God Virginia. Lol. I'm running 35s and hit one the other day full of water and thought I hit a wall. Lol.

webdogg · Apr 28, 2015

SupermanWV said:
The front bump stops are only 2 inches from the Steele the come in contact with. When coming off quick bumps (pot holes) the bump stop makes contact. Mine does it all the time. That's probably the sound your hearing.

Since the weather has warmed up, and I've gotten a few more miles on the truck, I can say with complete assurance, that the places where I would drop a tire off of and get the noise 100% of the time will no longer recreate it. So I have a hard time believing that is/was the noise.

chiefgoodman · Apr 29, 2015

Do you guys think these are isolated incidents? Should I not be looking at a 2015 2500? I have a 07 1500 with 158k and had to replace the front coils. I hate hearing the clattering noise.

6.4 Hemi Truck Issues (Sorry long write up but need advice)

Senior Member

Senior Member

Senior Member

Senior Member

Member

Senior Member

Senior Member

Senior Member

Senior Member

Senior Member

Senior Member

Senior Member

Senior Member

Senior Member

Senior Member

Senior Member

Member

Senior Member

Member

Member

Similar threads

Forum statistics

Share this page