I think Ram has crunched the numbers and concluded that they can **** all over people and cut corners, and they save a small sliver more than if they treated people right and took care of things. Aside from some fleeting appearance by a "Ram Cares" rep here, the board has daily stories of people being treated like absolute crap.
I guess I have to give them some credit. Ram is definitely climbing in popularity and market share over the last few years and that's what matters most.... selling your product. I just wish I could find a way to treat all my customers like crap and still feed my family. It must be nice.
I wouldn't completely rule out buying another Ram but the absolute bottom of the barrel service I've received and read about here daily will be factored in for sure.
For comparison, I've owned Toyota, Subaru, Honda, Ford, Chevy/GMC, BMW, Mercedes, Kia and Hyundai cars in the past for my company and personal use. Ram is so for below EVERY one of those brands with respect to customer service and care that it's laughable.
Daily threads like this are living proof. Come on Ram - you guys build a pretty nice truck. Stand behind it and take care of the people feeding you!!