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Any dealer recommendation


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op, i can recommend the dealer i have bought may last 5 rams and jeep from, but its in new ...


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Old 08-11-2017, 12:57 AM   #11 (permalink)
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op, i can recommend the dealer i have bought may last 5 rams and jeep from, but its in new york.


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Old 08-11-2017, 01:16 AM   #12 (permalink)
 
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Originally Posted by huntergreen View Post
op, i can recommend the dealer i have bought may last 5 rams and jeep from, but its in new york.
Haha if I move out there I'll hit you up

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Old 08-11-2017, 02:03 AM   #13 (permalink)
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I think Ram has crunched the numbers and concluded that they can piss all over people and cut corners, and they save a small sliver more than if they treated people right and took care of things. Aside from some fleeting appearance by a "Ram Cares" rep here, the board has daily stories of people being treated like absolute crap.

I guess I have to give them some credit. Ram is definitely climbing in popularity and market share over the last few years and that's what matters most.... selling your product. I just wish I could find a way to treat all my customers like crap and still feed my family. It must be nice.

I wouldn't completely rule out buying another Ram but the absolute bottom of the barrel service I've received and read about here daily will be factored in for sure.

For comparison, I've owned Toyota, Subaru, Honda, Ford, Chevy/GMC, BMW, Mercedes, Kia and Hyundai cars in the past for my company and personal use. Ram is so for below EVERY one of those brands with respect to customer service and care that it's laughable.

Daily threads like this are living proof. Come on Ram - you guys build a pretty nice truck. Stand behind it and take care of the people feeding you!!
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Old 08-11-2017, 03:00 AM   #14 (permalink)
 
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90% of it is dealer discretion. The dealers want to make the most - so they do what makes them the most that one time- They do not look at the whole experience- if you know the guys at every corner of the dealer from the parts guy to the techs odds are you will be taken care of - But only because you are on a first name basis with most of the employees at that dealer- I've only dealt with Three ram dealers -
1 - place where I bought my truck - They can die in a fire-
2 - a dealer in pahrump nv - they did my recalls as it was easier to have my buddy drop us at the air port at Vegas since we where gone for a week and he dropped my truck off at the dealer for me- They seemed nice enough- Washed the truck and called me to give me a run down of what was done even though I was 3 states away-
3- we where in vacation in Palm Springs and the check engine light came on, " I about had a heart attack" called the Ram dealer - told em the light was on- explained my situation- guy said " We are booked bring it by and we will see what we can do-
they pulled the codes and said it looks like the Evap system" loose fuel cap" - " Did you fill up recently" concerned maybe I got some bad fuel - I topped it off with either shell or chevron and light went away- They Palm Springs dealer service writer guys where helpful- Hell I could of been stranded 5 hours away from home with my wife and 3 year old twins-
If a brand ever strands me or puts my family at risk that's where I draw the line. So far Ram has been better than ford for me so I am content.


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Old 08-11-2017, 04:32 AM   #15 (permalink)
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Originally Posted by Ratket View Post
90% of it is dealer discretion.
It sure seems this is true and unique to dealerships that carry Chrysler products. From what I've read on forums combined with my own experience, the attitude, poor performance, and lack of techs with technical experiences seem to be a nationwide chronic problem. I had to go to three dealerships before I found one that had a competent technician.

I came from GM and never experienced an issue like the issues from Chrysler dealerships.

What Chrysler needs to understand is the showroom makes the first sale, the service department makes the follow-on sales with the customer.


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Old 08-11-2017, 06:24 AM   #16 (permalink)
 
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Originally Posted by BossHogg View Post
It sure seems this is true and unique to dealerships that carry Chrysler products. From what I've read on forums combined with my own experience, the attitude, poor performance, and lack of techs with technical experiences seem to be a nationwide chronic problem. I had to go to three dealerships before I found one that had a competent technician.

I came from GM and never experienced an issue like the issues from Chrysler dealerships.

What Chrysler needs to understand is the showroom makes the first sale, the service department makes the follow-on sales with the customer.
When I owned a Ford I used to go to the Livermore Ford , nicest group of people at a dealer I have ever met! I have only been to one Chrysler so we will see how Fremont goes.

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