!!! $13200 to replace motor!!! HELP

Burla · Sep 29, 2017

^^^ after you get your truck home.

Ramguy69 · Sep 29, 2017

Will Towing it home hurt my chances of getting it warrantied?

Zac0490 · Sep 29, 2017

My buddy Has 14 1500 5.7 with 63 Thousand miles on it and the # 5 exhaust valve spring broke damaging the piston they did Replace the Motor under warranty but only after he agreed he would pay the initial teardown fee if they found it wasn’t under warranty

Burla · Sep 29, 2017

LOL, are you for real dude? They already screwed you and tilted their hand that they are going to deny it. Some dealerships do this for sport, they already committed an infraction by denying you straight coverage. They are "assuming" they have a failure to maintain, are you freaking kidding me?? You need to tow it to another shop and go back at the dealer, or just be their pigeon and fkin agree to 2500 which is an absolute guarantee they will charge you. You have a warranty, they messed up not you, don't be apable be a tiger. You did nothing wrong, they are trying to corn hole screw you with no lube, do not let them **** you man. if they decide to fix it when the tow truck gets their fine, if not never surrender, fight the good fight.

gl man, i got nothing else, sorry for your troubles.

Ramguy69 · Sep 29, 2017

I'll have it towed tomorrow! I really appreciate all the feedback. thank you!

huntergreen · Sep 29, 2017

ExpressRules said:
Do you have access to an oil sample? If the vehicle is at the dealer wouldn't there be a possibility they drained it?

Why would they do that.

huntergreen · Sep 29, 2017

eljefe said:
See if the Ram Cares rep in this forum can help.

Sent from my iPad using Tapatalk

Nope, follow burla advice, don't do or say anything else, get your truck home, see lawyer and follow lawyers advice.

huntergreen · Sep 29, 2017

Ramguy69 said:
The truck is siting at the dealership and I don't have the key.

Don't have a key the ealership or a key to your truck ?

Burla · Sep 29, 2017

One thing, the worst possible outcome is you have another shop put in an engine, likely 1/2 of that price. Sometimes Ram negotiates down and has someone pay a reduced fee, but if you ask me that is a form of terrorism. And I wouldn't even be surprised if you didn't need a new engine, if that happens PM me. Talk to a lawyer first, hopefully you have triple a? they will tow you as many times as necessary no charge. You will likely have to verify the engine needs replacement. That by no means should cost you 2500, lol. They get away with this kind of stuff because nobody fights them. They need to change, go all the way.

Absolute ******** one dealer can't call another for service records.

Ramguy69 · Sep 29, 2017

Im going to fight it! From the very beginning I felt it was unacceptable that I should have to pay any type of monies for a vehicle that is still under warranty. While on the phone case manager asking her basic questions about my warranty she stated that she could not my answer my questions because she didn't want her words to be misconstrued. She also told me that if I wasn't satisfied with the price I can always trade my vehicle in lol.

Mpgrimm2 · Sep 29, 2017

Let's send up the @ ramcares signal and see if the forum rep can help you along.

M² Mods - From my non Flammable S7!

Jared26 · Sep 29, 2017

What an absolute joke, I wish you the best of luck. Nail those clowns to the wall, they should be replacing it no questions asked.

Unfortunately Ram dealers are the worst, the Ram DEALERS are the reason my next truck will be a Ford.

Ratket · Sep 30, 2017

Keep us posted and follow burlas advice.
The fact that they want you to pay for them to tear Down to pin point the issue is a huge sign of what is to come-
A Ram cares agent is not going to be able to do anything for this except try and get you into a different dealer. If this is the only dealer where you live then it may be time to switch brands.

huntergreen · Sep 30, 2017

Mpgrimm2 said:
Let's send up the @ramcares signal and see if the forum rep can help you along.

M² Mods - From my non Flammable S7!

Not yet. Although just by posting here the flare was already fired.

huntergreen · Sep 30, 2017

Ramguy, just make sure you have all your receipts for you oil changes. Make copies, keep the originals. I have seen other posts that dealers said the customer is responsible for diagnostic charges such as yours, until repairs are approved by Chrysler. In the end, all was covered.

huntergreen · Sep 30, 2017

Jared26 said:
What an absolute joke, I wish you the best of luck. Nail those clowns to the wall, they should be replacing it no questions asked.

Unfortunately Ram dealers are the worst, the Ram DEALERS are the reason my next truck will be a Ford.

Hi Jared. To broad a statement. Have to say, the dealer I use is pretty darn good. Not the cheapest on initial purchase, but have more than made up for the little higher price by excellent service. Smallish dealer, owner has office out front in the sales department, easily accessible. The dealership I use is warwick Chrysler/jeep/ram in Warwick NY.

Ratket · Sep 30, 2017

^^^ I'm moving in the next two months... Hope to god the dealership there is good...

Jared26 · Sep 30, 2017

huntergreen said:
Hi Jared. To broad a statement. Have to say, the dealer I use is pretty darn good. Not the cheapest on initial purchase, but have more than made up for the little higher price by excellent service. Smallish dealer, owner has office out front in the sales department, easily accessible. The dealership I use is warwick Chrysler/jeep/ram in Warwick NY.

Theres a lot of bad dealer service dept posts on here and other forums as well as my own personal experiences, infact I even asked what the best local dealer was on a local ram club on Facebook today and I'll let the picture do the talking...

These are nice trucks, and they're selling in record numbers, a lot of people like myself are coming over from other brands for the first time (lots coming from vibrating sierras and silverados), FCA needs to pull their head out of their ass and get their dealers on point. They have a really good opportunity here to create a loyal following (truck buyers are usually the most loyal) but their dealer service experience leaves a lot to be desired and potentially could **** a lot of customers (like myself) away. They could stand behind their vehicles and have return buyers or be shortsighted and let this kind of crap slide and get a lot of peoples money only once...

Ramguy69 · Sep 30, 2017

Just picked the truck up from the dealership. They didn't charge me for reading codes and it took them about 10 minutes to find the key.

SYKRAMMAN · Sep 30, 2017

What's your next move?

!!! $13200 to replace motor!!! HELP

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