I had a mishap with my truck. It just died while on my way to a job site. Ended up being towed to the dealer. It's under warranty. They had it for 8 days. They found a blown fuse. Said my oil was in dire need of a change(50) My recon third brake light bulb was out(70). Needed a software update(120) then they ran another test and said my battery was bad(260). They said it was good to go. Drove away. It died again probably not even 5 miles away. Called my service advisor. Told him it was dead. He said you're ******** me. I said nope. Called tow truck. They had the truck fixed by 10 am the next day. They found a bad wire which would have only cost me my 100 dollar deductible. Instead they charged me 500 something dollars in other service work that did nothing for me. He then said don't worry about your deductible or the tow bill. I picked that up. It was all I could do not to flip the counter over. They sent me the survey. I debated wether or not to even fill it out. I scored the service department the lowest I could. Wrote in the comments what had happened. Haven't heard from anyone. Don't really suspect I will either. I may not buy another truck from them. Definitely won't be buying any aftermarket warranties. Oh. I had a broken exhaust manifold bolt. The tick went away. They "fixed" it. Now it leaks all the time.
Similar story.. My sales experience at my local dealer was great, best salesman I've ever dealt with.. Then came the first and only time I brought it in for warranty work.. I had a short list, a vibration in the rear on the highway, my DS tow mirror jiggled so bad I couldn't see out of it, and the DS rear door speaker didn't work.. They screwed me around with making an appointment 2 weeks out, the service advisor promised me a loaner.
I arrived at 7:30am on a Friday, no loaner had been authorized, I had to complain to the service manager to get one, but it'd be done by the end of the day.. I called them around 3:30 (when I get off work), they said it was just being pulled it, but should be done by 5.. I left work. I get a call at 4:45 that it's done, they close at 5, and I live 30 miles away.. They needed the rental back that evening, I told them no because I couldn't drive 30 miles in 15 minutes.
I show up Saturday morning to return the loaner and pick up my truck. The speaker was the only thing they fixed, but they forgot two of the plastic fasteners when they put the door panel back on, the mirror still juggled (they said they "realigned" it), and they claimed there was no rear end vibration.
I got the survey email and gave my service experience extremely low marks, commented that I was so dissatisfied that I'd never return and that I wouldn't even trust their service people to fix a lawnmower. I never heard a word from them or FCA.
I replaced the plastic fasteners in the door panel and fix the jiggling mirror, but never could get rid of the vibration in the rear of the truck.. it's not wheels or tires (they been rotated around and now it has new tires.. vibration is the same).
