Hey guys,
Has anyone had any warranty work done that required authorization from FCA. I took my 2015 RAM 1500 CC in for a misaligned right fender, my steering wheel creaks only when turning right, and a door hinge/roller that creaks like it came off a 1988 2 door Oldsmobile. I got the fender lined up, the tech couldn't get the steering wheel to creak (imagine that), and the dealership said since the hinge had to be painted it required approval from FCA. I took the truck in around 12-19-2016, and I called them around 1/12/2017 to check the status of the approval, and they said they would call me back but I haven't heard anything from them. Does it usually take this long, or are they blowing me off?
Has anyone had any warranty work done that required authorization from FCA. I took my 2015 RAM 1500 CC in for a misaligned right fender, my steering wheel creaks only when turning right, and a door hinge/roller that creaks like it came off a 1988 2 door Oldsmobile. I got the fender lined up, the tech couldn't get the steering wheel to creak (imagine that), and the dealership said since the hinge had to be painted it required approval from FCA. I took the truck in around 12-19-2016, and I called them around 1/12/2017 to check the status of the approval, and they said they would call me back but I haven't heard anything from them. Does it usually take this long, or are they blowing me off?
