Dealership wrecked friend's truck

bryan28 said:

Why would they owe anything more than fixing the damage to original condition and a loaner vehicle until it's fixed?

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They don't but it is a smart business move to go above and beyond due to the inconvenience and damage to ones truck... It's marketing and a way to save face. In most cases if not all with customers (except ******* customers) they care more about how a issue is fixed not the fact that there was an issue.

baum said:

Technically its not a lemon so lemon law doesnt cover it. This is a dealership issue not a manufacturer

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Never said it was. R/T_Fire's reply clarifies what my point was.

HEMI_finn said:

Because the damage, even though repaired, may affect the value of the vehicle were the owner to try and sell it or trade it somewhere else.

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It's called diminished value. If the damage could impact the value of the vehicle they should pay for that difference.

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Fergeson said:

UPDATE:::
Dealership still has the truck. They were driving to another location and somehow messed up a rim and brand new tire.
The dealer is paying for them to rent a new truck. Has been quite a while to let the dealership hold on to a truck, especially if they can't take care of an $80,000 truck.

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On the plus side he may hit a point where he is ahead if he puts enough mileage on a loaner instead of his own ride. Had that work in my favor a few times...