Heard of a bad oil code? Stealership story.

Disclaimer: Links on this page pointing to Amazon, eBay and other sites may include affiliate code. If you click them and make a purchase, we may earn a small commission.

czardog

Member
Joined
Nov 29, 2014
Posts
30
Reaction score
11
Ram Year
2014
Engine
Hemi 5.7
If you have a brand new Chrysler product that’s still under warranty, and want to get charged diagnostic fees for warranty work, Dewildt Chrysler in hamilton Ontario is the dealership for you!

I’m fairly certain they make up codes too. I scanned my car with an OBD-II scanner and so did my mechanic, we came up with a code showing a faulty oil pressure sensor. When I bring it in to Dewildt for warranty work, the service clerk tells me that he’s noticed that I don’t get my oil changes done at their dealer, this is the cause of my problem and I will therefore be subject to a $100 diagnostic fee. When I argued that I am not required to do maintenance work with a dealership in order to maintain a warranty, he explains that a “Bad oil” light came up. Which I believe is total BS. Only after I informed him that I had scanned the car myself and only saw a ‘faulty pressure sensor’ code, he then acknowledged that that code was there too, in addition to a bad oil code which definitely was not there when scanned the vehicle moments before they did.

Obviously I’m not believing a word this guy is telling me so I asked him not to clear the codes so I can verify that he’s telling the truth and to my surprise he agreed. Even as I'm picking up the car he reminds me that he didn’t clear the codes so they’re stored for my perusal. Sure enough, they cleared the codes, no stored codes. Bunch of liars.

So I got rinsed for $100 for diagnostics and $200 for a synthetic oil change. I was really bent out of shape over the diagnostic fee on a fully warrantied car and tried to get the manager to wave it, we came to the conclusion that if the faulty pressure sensor light came back on, they would credit me the diagnostic fee.

2 days later, check engine light comes back on! scanner shows it’s the oil pressure sensor! Shocker.

So, obviously we can’t trust Dewildt, I decided to take it to Peel Chrysler. They scan it, no questions asked about where my oil changes get done, the have a new oil pressure sensor installed by the end of day. Nothing out of pocket, as it should be for a warranty job on a brand new car. Kudos to Peel.

With paperwork from Peel I had proof in hand that I was right all along, I call the manager at Dewildt, his name is Ed, the guy who assured me he would give me my $100 diagnostic fee back if the check engine light would come back. This guy actually started yelling at me! demanding to know why I had gone to another dealer to have the warranty work done. He said he would have given the money back if I could have at least given them warranty work. Unfortunately for these guys, they would have had the warranty work when I first brought it to them, instead they wanted to fleece me for a diagnostic fee and the world’s most expensive oil change. When I told Mr. Ed that I believed they made up the code for the “bad oil” because my mechanic and I didn’t see it when we scanned it. He told me that only a chrysler can pick up that code. I suppose his scanner is more “specialer" than mine, I guess this guy doesn’t realize that OBD-II was designed to standardize diagnostics across all manufacturers so a dealers could not hold you hostage for repairs. Crooked Dewildt!

I’m so rattled by this i’m seriously thinking about taking them to small claims court.
 

drittal

Senior Member
Joined
Apr 24, 2015
Posts
1,557
Reaction score
636
Location
E. Montana
Ram Year
2013
Engine
6.7
$200 oil change? Good lord

Sent from my SM-N900V using Tapatalk
 

7777xm

Senior Member
Joined
Jan 7, 2015
Posts
754
Reaction score
238
Location
Covington, GA
Ram Year
2014
Engine
5.7
Comment on their Facebook page. Customer relations jumps in real quick.

If not, get in touch with Chrysler and let them know what's happening.

Sent from my SM-N930T using Tapatalk
 

smurfs_of_war

Senior Member
Joined
Oct 29, 2013
Posts
2,116
Reaction score
1,263
Location
Swift Current, Saskatchewan
Ram Year
2020
Engine
Hemi 6.4
I am more alarmed at the mystical "bad oil" code. I have seen the incorrect viscosity code- but "bad oil". That's a stretch.

Sent from my SM-G925W8 using Tapatalk
 

Flip-er

Senior Member
Joined
Sep 4, 2013
Posts
863
Reaction score
314
Location
Raleigh, N.C
Ram Year
2013 Big Horn 4x4
Engine
5.7 Hemi
time to make waves
go to using social media write the owner of dealership with all findings
ask them to show you you in writing you have to have them change your oil.
That's sad that a dealership would do that.
 

kg93

Senior Member
Joined
Nov 7, 2014
Posts
1,633
Reaction score
495
Location
AZ
Ram Year
2018
Engine
Hemi 6.4
contact the ramcares person on here. Once corporate comes down on the dealership theyll be a lot more likely to comply
 

savage_46

Senior Member
Joined
Mar 7, 2016
Posts
553
Reaction score
348
Location
Alaska
Ram Year
2016
Engine
6.4 swapped
Comment on their Facebook page. Customer relations jumps in real quick.

If not, get in touch with Chrysler and let them know what's happening.

Sent from my SM-N930T using Tapatalk

In the past year or two, Chrysler has been putting customer relations & satisfaction as one of their top priorities. Almost to the point of strong arming the dealers to comply.

If the DTC was P0520, there should be a TSB for it. I don't remember the TSB # or applicable years. It's one of those one's that says if the customer describes the symptom / condition, just do the repair. Doesn't even mention diag for anything. When I get a chance, I'll edit with the TSB info.

EDIT: TSB 18-034-14
SUBJECT:
P0520- Engine Oil Pressure Sensor Circuit
OVERVIEW:
This bulletin involves replacing the oil pressure sensor with a revised part.
MODELS:
2013 - 2014 PF Dart
2013 - 2014 LD Charger
2013 - 2014 LX 300
2013 - 2014 LC Challenger
2013 - 2014 JS 200/Avenger
2013 - 2014 RT Town & Country/Grand Caravan
2013 - 2014 WK Grand Cherokee
2014 KL Cherokee
2013 - 2014 WD Durango
2013 - 2014 DS Ram 1500
2013 - 2014 DJ Ram 2500
2013 - 2014 D2 Ram 3500 Pickup
2013 - 2014 DD Ram 3500 Cab Chassis
**2014 DP Ram 4500/5500 Cab Chassis**
2013 - 2014 JC Journey
2013 - 2014 JK Wrangler
2014 VF ProMaster
2013 - 2014 ZD Viper
NOTE: **This bulletin applies to all vehicle models listed above equipped with a 2.0L
engine (sales code ECK), 2.4L engine (sales code ED6), 3.2L engine (sales
code EHB), 3.6L engine (sales code ERB), 3.0L engine (sales code EHD), 5.7L
engine (sales code EZH or EZC), 6.4L engine (sales code ESG, ESH, ESA or
ESB), or a 8.4L engine (sales code EWG) built on or before March 12, 2014
(MDH 0312XX).**
SYMPTOM/CONDITION:
A small number of customers may experience a Malfunction Indicator Lamp (MIL)
illumination. Upon further investigation the Technician may find that the following
Diagnostic Trouble Code (DTC) has been set:
• P0520 - Engine Oil Pressure Sensor Circuit
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
TechCONNECT, verify all engine systems are functioning as designed. If DTC's other then
the ones listed above are present, record them on the repair order and repair as necessary
before proceeding further with this bulletin.
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other
customers that describe the symptom/condition or if the technician finds the listed DTC,
perform the Repair Procedure.
 
Last edited:

noupf

Senior Member
Joined
Jan 10, 2015
Posts
634
Reaction score
227
Location
NY
Ram Year
2015 CC Sport 6'4 Bed
Engine
5.7 Hemi
**** that dealership and the people you dealt with. I had a check engine light come on for my 2015 and I called the local dealership ( where I did NOT buy my truck from ), told me to swing down and they'd hook it up to to OBDII. Ended up just being the gas cap/evap code The guy said give it week and it will likely go away since I probably put the gas cap on loosely. He shook my hand and said have a great weekend.

Oh and **** them again for a $200 synth oil change. Please tell me u have a deisel.
 

THETANK

Senior Member
Joined
Jul 24, 2014
Posts
2,196
Reaction score
657
Location
up jor *** mang
Ram Year
2015 R/T
Engine
5.7L Hemi
thankfully I have a great dealership and my synthetic changes run @ 130.00ish.
 
OP
OP
C

czardog

Member
Joined
Nov 29, 2014
Posts
30
Reaction score
11
Ram Year
2014
Engine
Hemi 5.7
I don't know what worse- that they pulled that bs, or that you paid them for it.

You're right but when they don't hand over you car keys unless you pay what can you do?

And it actually happened in stages. When I first got the call telling me he found a "bad oil" code, he presented it as a either you pay for the diagnostics or for the oil change. I chose oil change. When I showed up I got a bill for both.
 

Tangent

Senior Member
Joined
Jan 10, 2016
Posts
263
Reaction score
263
Location
Montgomery, TX
Ram Year
2016
Engine
3.6 Pentastar
Its really disturbing that it's gotten to where you have to put your phone in your front shirt pocket with the camera lens sticking out and recording audio and video for when you're forced to call the crooked dealerships out by taking them to court.

Dealers don't look at us as customers to be respected and appreciated, we are subhuman supplicants to be exploited. If you aren't obedient to them and don't get your oil changes and other paid services done there, you have betrayed them and must be disciplined. I'm not even exaggerating either.
 

soSincerious

Senior Member
Joined
Jun 4, 2016
Posts
126
Reaction score
43
Ram Year
'16 1500 QC express
Engine
5.7 4x4 3.92 LSD
Ask them for the print out of the code. Curious to see the code number and description. They need to print all codes for warranty documentation.
 

MOPAR4LIFE 13

Junior Member
Joined
Aug 29, 2016
Posts
4
Reaction score
3
Location
Flamborough
Ram Year
2006
Engine
5.9 Diesel
Facts

czardog....Mark

I am not going to get into a ******* match about the post you put on this site, but I am a representative from the dealership and I have in my hand your bill that you paid. I also have the diag of your vehicle along with over 8 warranty claims that we have done for you. I suggest you advise the people on this forum what you REALLY paid and how the diag REALLY went down. Also, if you like, I can take a picture of your bill (without your personal information on it of course, only your last 4 of your vin) and a picture of the diag for the forum to see...We don't have an issue with public forum as long as the information is correct...
 

Booms

The OG
Supporting Member
Joined
Aug 3, 2014
Posts
2,332
Reaction score
1,243
Location
Ocala
Ram Year
2015 Express
Engine
Whipple 5.7 • SmoothBoost!
:popcorn:
 

Mpgrimm2

Senior Member
Preferred Vendor
Military
Joined
Mar 30, 2014
Posts
6,084
Reaction score
4,167
Location
SC
Ram Year
2022 Ram 1500 (5th Gen)
Engine
5.7L
I'm curious too now since this all seems so odd.

From my Up All Night Sleep All Day Gs7 on Tapatalk
 
Top