Originally Posted by 7777xm
Comment on their Facebook page. Customer relations jumps in real quick.
If not, get in touch with Chrysler and let them know what's happening.
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In the past year or two, Chrysler has been putting customer relations & satisfaction as one of their top priorities. Almost to the point of strong arming the dealers to comply.
If the DTC was P0520, there should be a TSB for it. I don't remember the TSB # or applicable years. It's one of those one's that says if the customer describes the symptom / condition, just do the repair. Doesn't even mention diag for anything. When I get a chance, I'll edit with the TSB info.
EDIT: TSB 18-034-14
P0520- Engine Oil Pressure Sensor Circuit
This bulletin involves replacing the oil pressure sensor with a revised part.
2013 - 2014 PF Dart
2013 - 2014 LD Charger
2013 - 2014 LX 300
2013 - 2014 LC Challenger
2013 - 2014 JS
2013 - 2014 RT Town & Country/Grand Caravan
2013 - 2014 WK Grand Cherokee
2014 KL Cherokee
2013 - 2014 WD Durango
2013 - 2014 DS Ram 1500
2013 - 2014 DJ Ram 2500
2013 - 2014 D2 Ram 3500 Pickup
2013 - 2014 DD Ram 3500 Cab Chassis
**2014 DP Ram 4500/5500 Cab Chassis**
2013 - 2014 JC Journey
2013 - 2014 JK Wrangler
2014 VF ProMaster
2013 - 2014 ZD Viper
NOTE: **This bulletin applies to all vehicle models listed above equipped with a 2.0L
engine (sales code ECK), 2.4L engine (sales code ED6), 3.2L engine (sales
code EHB), 3.6L engine (sales code ERB), 3.0L engine (sales code EHD), 5.7L
engine (sales code EZH or EZC), 6.4L engine (sales code ESG, ESH, ESA or
ESB), or a 8.4L engine (sales code EWG) built on or before March 12, 2014
A small number of customers may experience a Malfunction Indicator Lamp (MIL)
illumination. Upon further investigation the Technician may find that the following
Diagnostic Trouble Code (DTC) has been set:
• P0520 - Engine Oil Pressure Sensor Circuit
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
TechCONNECT, verify all engine systems are functioning as designed. If DTC's other then
the ones listed above are present, record them on the repair order and repair as necessary
before proceeding further with this bulletin.
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other
customers that describe the symptom/condition or if the technician finds the listed DTC,
perform the Repair Procedure.