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Heard of a bad oil code? Stealership story.


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Originally Posted by smurfs_of_war I am still having trouble understanding this. Do you mean that you can just do a ...


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Old 09-08-2016, 09:55 PM   #211 (permalink)
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Originally Posted by smurfs_of_war View Post
I am still having trouble understanding this. Do you mean that you can just do a criminal background check on anybody you please in the US without any permission required from the judicial system or law enforcement?

Won't lie- that's creepy as fuck.

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He probably already ran one on yourself.

He might also be really good at using Google...


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Old 09-08-2016, 10:11 PM   #212 (permalink)
 
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Originally Posted by SHOOT2KILL View Post
This thread is a good example of how badly the FCA corporation has lost control of their dealer network. Where's RAMCARE-KORI...LOL...MIA...Please don't be so naive to think the FCA corp cares...they don't...The local Chrysler dealership here had to be sued in court by FCA to get an injunction to stop them from selling NEW VOLKSWAGONS in the Chrysler/Dodge/Jeep/Ram showroom...Start pulling Franchises from some of these places like G.M. did with some of their BAD DEALERS......

On another note....You never know what LURKS in these dealerships...When I had my issue with my new Ram, I did background checks on all the people I had dealt with during the debacle......YEP.....Criminal arrest for Assault/Battery on one of the dealership employees that deals with us the customer all day every day...SHAME ON FCA........
Actually, if the guy had someone willing to testify against him, then I would not be overly concerned about him. It's the ones, whom no one will testify against, come hell or high water, that would give me pause.

Not that many around anymore . . . but there are a few.


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Old 09-08-2016, 10:17 PM   #213 (permalink)
 
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Originally Posted by SHOOT2KILL View Post
YEP...Open records laws have come a long way...Everyone has a right to know who/what their doing business with. The tools are out there in internet la-la land...You just have to know how to utilize them...Just like the license plate on your truck...You think Law Enforcement are the only people that can "RUN" your plate....lol...You would be seriously mistaken...
Nevermind.


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Old 09-08-2016, 11:40 PM   #214 (permalink)
 
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Originally Posted by SHOOT2KILL View Post
YEP...Open records laws have come a long way...Everyone has a right to know who/what their doing business with. The tools are out there in internet la-la land...You just have to know how to utilize them...Just like the license plate on your truck...You think Law Enforcement are the only people that can "RUN" your plate....lol...You would be seriously mistaken...
I have been making a living in the digital world of the WWW for 20 years. I know the tools are there, but I also know most aren't worth a shit when it comes to anything legally binding- at least up here. The only thing worth the paper it's printed on here is a certified criminal background check from the RCMP. Guess I thought you were referring to something similar.

I know how to do all kinds of spooky shit with 1s and 0s so I am not ignorant to the ability to dig shit up/ snoop on people, I guess I am just a bit surprised that you would do criminal background checks on dealership employees lol!



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Old 09-09-2016, 01:03 PM   #215 (permalink)
 
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Continuing to stay off topic - in many jurisdictions in the U.S. criminal and civil cases are public information. All you need is a name and some time to do searches in the court systems public databases. There are services that will perform multiple jurisdiction aggregate searches for a fee but that's not required. Several employers use such services and the results from the services are easily verified.

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Old 01-11-2017, 04:39 PM   #216 (permalink)
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Just wanted to put a final chapter on this escapade.

After being urged by several of you to take up the complaint with head office, i finally called FCA in october to notify them of my experience at Dewildt chrysler. It was initiated with a phone call to a customer service representative who expressed utter disbelief that I was charged a diagnostic fee. Based on her reaction I felt pretty confident that i was going to be taken care of…. and boy was i taken care of.

Two months later I got a letter, they told me to suck rocks. I’ve attached the letter.

I called back, notified them about this thread on this forum and all the attention it garnered, thanks to some of your posts, I told her of a bulletin posted by a currently employed chrysler tech which outlined that when a pressure sensor code comes on it more often than not triggers the bad oil code which should be ignored. I pointed out that some other active techs noted that when they see the ‘bad oil” code they unquestionably disregard it because it so needlessly triggered, one tech even said he sees that code every day and doesn’t act on it… Anyhow long story short… i didn’t get anywhere with them.

I was wasting my breather because the fact is, Chrysler should know just by looking at all the paper work I provided that Dewildt simply misdiagnosed the car. This is PROVEN by the fact that the issue came back, and it was after all the Oil pressure sensor that was at fault (thankful replaced by peel).

So I got the answer to my original question which was: Why the hell was I charged a diagnostic fee on a brand new WARRANTIED car, and why was I forced to pay for a $170 oil change???

The answer: Because. They. Can.

And I’ll remind you that when Kori from Ram Cares chimed in here on page 4 of this thread, and reminded everybody that oil changes are not required to be completed at a Chrysler dealership, that keeping your paperwork is sufficient to protect you from any bullshite in the future. What a crock, it didn’t do a thing for me. The point is, and what Kori should have said is:

“you can do the maintenance on your own, just know that any of our more predatory dealers will take advantage of that fact and charge you diagnostic fees on your new warrantied vehicle. Our head office will do absolute nothing to keep the dealership accountable!”

Being honest would at least be fair.

Also on a side note, EVEN if I was wrong, even if the oil wasn’t bad which we now know it wasn’t, doesn’t FCA want to show some good will? this isn’t just a pack of gum after all, it’s $55,000 vehicle.

To be more specific, in 2014 I bought a $45,000 Jeep Wrangler and later that year a $55,000 ram. That is exactly $100,000 worth of product i purchased from this company in one year. And these guys can’t comp a $100 diagnostic fee that was wrongfully charged?

To that I say, screw Chrysler! These are the last cars I ever bought from their company. The hell with Dewildt for being so petty and trying to screw a customer out of a $100 diagnostic fee and forcing an expensive needless oil change. And screw FCA for not backing up it’s customers.
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Old 01-11-2017, 05:17 PM   #217 (permalink)
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Originally Posted by czardog View Post
Just wanted to put a final chapter on this escapade.

After being urged by several of you to take up the complaint with head office, i finally called FCA in october to notify them of my experience at Dewildt chrysler. It was initiated with a phone call to a customer service representative who expressed utter disbelief that I was charged a diagnostic fee. Based on her reaction I felt pretty confident that i was going to be taken care of…. and boy was i taken care of.

Two months later I got a letter, they told me to suck rocks. I’ve attached the letter.

I called back, notified them about this thread on this forum and all the attention it garnered, thanks to some of your posts, I told her of a bulletin posted by a currently employed chrysler tech which outlined that when a pressure sensor code comes on it more often than not triggers the bad oil code which should be ignored. I pointed out that some other active techs noted that when they see the ‘bad oil” code they unquestionably disregard it because it so needlessly triggered, one tech even said he sees that code every day and doesn’t act on it… Anyhow long story short… i didn’t get anywhere with them.

I was wasting my breather because the fact is, Chrysler should know just by looking at all the paper work I provided that Dewildt simply misdiagnosed the car. This is PROVEN by the fact that the issue came back, and it was after all the Oil pressure sensor that was at fault (thankful replaced by peel).

So I got the answer to my original question which was: Why the hell was I charged a diagnostic fee on a brand new WARRANTIED car, and why was I forced to pay for a $170 oil change???

The answer: Because. They. Can.

And I’ll remind you that when Kori from Ram Cares chimed in here on page 4 of this thread, and reminded everybody that oil changes are not required to be completed at a Chrysler dealership, that keeping your paperwork is sufficient to protect you from any bullshite in the future. What a crock, it didn’t do a thing for me. The point is, and what Kori should have said is:

“you can do the maintenance on your own, just know that any of our more predatory dealers will take advantage of that fact and charge you diagnostic fees on your new warrantied vehicle. Our head office will do absolute nothing to keep the dealership accountable!”

Being honest would at least be fair.

Also on a side note, EVEN if I was wrong, even if the oil wasn’t bad which we now know it wasn’t, doesn’t FCA want to show some good will? this isn’t just a pack of gum after all, it’s $55,000 vehicle.

To be more specific, in 2014 I bought a $45,000 Jeep Wrangler and later that year a $55,000 ram. That is exactly $100,000 worth of product i purchased from this company in one year. And these guys can’t comp a $100 diagnostic fee that was wrongfully charged?

To that I say, screw Chrysler! These are the last cars I ever bought from their company. The hell with Dewildt for being so petty and trying to screw a customer out of a $100 diagnostic fee and forcing an expensive needless oil change. And screw FCA for not backing up it’s customers.

WOW! that's just....WOW


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Old 01-11-2017, 05:28 PM   #218 (permalink)
 
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Jesus. I feel like *I* got raped reading that.

If any Chrysler reps follow these closely they should be taking notes. Things like this are the EXACT reason that any Jeep or Chrysler products were immediately dismissed by us this week while shopping for a replacement for the wife's explorer. We wouldn't even look.

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Old 01-11-2017, 06:52 PM   #219 (permalink)
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I just came across this....I live in Hamilton, not to far from Dewildt .

I was going to look at the new Black 2016 Challenger Hellcat they have on Friday....it 15% msrp right now.

I'm in the market for a stable mate for my 2015 Longhorn......

I am not giving them my money now....this pissed me off

I two do all my own maintenance....so this could be me!!

O ya....screw you to then FCA , I'll re-think my Hellcat purchase!
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Old 01-11-2017, 08:15 PM   #220 (permalink)
 
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If you have the time to continue this endeavor, I would first file a complaint with the BBB. They will pursue an amicable solution...Then you could contact you equilvelant to our Attorney Generals Office and file another complaint...Here in Wisconsin we have whats called the Consumer Protection Agency, they will help you also. You could also file a small claims lawsuit, pay the file fees, generally under $100.00 and then they are required by law to appear at a hearing in which an arbitrator will make a judgement. Many times places of business do not want whats called a public record that goes into a database for the whole world to see. Most times they just refund the plaintiff to avoid any longterm negativity....Good Luck
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