Interesting time at dealer

bmxnick7 · Apr 9, 2014

So I was picking up my truck the dealer for warranty work. Drivers mirror loose and glass moves when you hit a bump. I was talking with a salesman about the possibility of a new truck. And was talking number when the sales manager over heard me. And muttered something from his desk. Which was approx 20 ft away. I was talking about the hold back. Which I guess he didnt like. Then I nicely said. Excuse me I did not here you. So he gets up and begins to talk at me in a louder then normal voice. Were everyone in the dealer can here him. About how they don't have to do anything with hold back this and that. They don't need my business. At this point I'm pretty pissed off. I've bought 2 trucks from them and got 5 referrals last year. Here is the best part. Clear as day. He says. GO F*** YOURSELF. In the dealer ship while customers are in there. At this point I have not raised my voice yet. Till now. Then proceeds to tell me my truck is a POS. And the owner told him to kick me out when i got there. Even tho alls i did was pick my truck up. Had no other incodents ever. This is there sales manager then a sales man steps in and proceeds to yell at me as well. This where I left. And will never step foot in that dealer ever again.

Interesting he can say that the truck they sell is a pos. Especially with customers in there.

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jbr · Apr 9, 2014

Possibly PMS??

Jak259 · Apr 9, 2014

Wow! Btw what is hold back?

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arod412 · Apr 9, 2014

Report to the BBB and put his name on here and I bet he will change his tone....better yet send an quick email to Chrysler about it.

Angel

"worrying about MPG in a truck is like looking at a Prius tow rating"

Casper · Apr 9, 2014

Something about this narrative doesn't add up to your'e receiving the vile treatment you describe.

Perhaps its time to name names and dealerships?..................

Cthulhu · Apr 9, 2014

Absoluely call the Chrysler Customer Support line. I had an issue similar to yours where the dealer suddenly turned their back on me and treated me like crap. Make sure you have names/dates/times/etc. After speaking with their call center a C/S manager called me back and confirmed that their behavior was unacceptable. They addressed it by sending the Regional rep to the dealer to address it with them. I received an apology letter from the Service Manager (individual I had issues with) and was treated well after that. They apparently had received word that commissions were going down or something due to the dealer principle selling so everyone was in a pissy mood and I took the brunt of it. Allowing me to understand that helped me give them another opportunity and I was well looked after and never had another issue with them.

How do I contact Chrysler Customer Care?

From: http://www.chrysler.com/webselfservice/chrysler/index.html

Chrysler Group LLC is committed to ensuring all of our customers have a positive ownership experience from the moment they purchase their vehicles.

If you are having a vehicle or service related concern, please contact Chrysler Customer Care directly so that we may review your situation. Please have your Vehicle Identification Number (VIN) available when contacting us:

Brand Phone Numbers

Chrysler 800-Chrysler (800-247-9753)
Jeep 877-IAMJEEP (877-426-5337)
Dodge 800-4aDodge (800-423-6343)
RAM 866-RAM-INFO (866-726-4636)
FIAT 888-CIAO-FIAT (888-242-6342)
SRT 855-SRT-TEAM (855-778-8326)

jbr · Apr 9, 2014

Jak259 said:
Wow! Btw what is hold back?

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No offense. Don't know if you were joking or not. But Dealership gets 3% (MSRP - destination charge) from Chrysler on the sale of a vehicle. Information I wish I had when buying :-(

Graygoose · Apr 9, 2014

Wow...I probably wouldnt have walked out, would have pushed his buttons until I was escorted out

bmxnick7 · Apr 9, 2014

The dealership is Branhaven jeep ram. Sales managers name was Michael ramcke. The salesmans name was ryan hall. I already have a enhanced Chrysler customer satisfaction advocat working on the issue.

Turns out I called dealer to ask where they left off with my warranty work and the owner decide to ban me from the place. Not that I care.

But all this after I bought 3 vehicle from them and 5 referrals. Doesn't seem right to me.

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bmxnick7 · Apr 9, 2014

Was also told I was a nobody. And this is how they treat customers like me.

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Sparkyy · Apr 9, 2014

Someone needs to cut back on the testosterone shots, damn!

Hopefully you have another dealership not to far away that you can go to and they treat you better then that!

Being in Jersey, I still use Rockland CJD Dealership for work done on my truck even though I have a dealership 4 minutes from me.

Inside Man · Apr 9, 2014

I can honestly say, with that level of disrespect, the law would have been escorting my ass out of there! Nice job on keeping your head, I wish I had that kind of patience. :Frustrated:

Quigs · Apr 9, 2014

I would bet when Chrysler Corporate get wind of this that dealership is going to get an earful. Who knows maybe they will call you and make you a real sweetheart deal to make up for their collective douchebaggery.

jagr200 · Apr 9, 2014

Something is missing from this story. There is no reason they would "ban you" from the dealership if you are bringing money in there.

Flip-er · Apr 9, 2014

I wasnt treated bad, BUT when I got a survey from chrysler, i put what i thought, low scores BUT did note the dealership was trying hard to fix problem.
within 2 days the service manager called me to talk to me, and i told him i did say you were working hard to fix problem, (was an air bag computer issue)
They have been nothing but great to me since.
If a dealer cussed me like this, i would have flipped on them, and never went back.

MiRamDriver · Apr 9, 2014

Call Chrysler. Seriously

JJP71584 · Apr 9, 2014

jagr200 said:
Something is missing from this story. There is no reason they would "ban you" from the dealership if you are bringing money in there.

I agree...

Tappin It...

Mega-Hemi · Apr 9, 2014

Should be interesting to see if anything comes of this.

Cthulhu · Apr 9, 2014

I disagree. There's no criteria as to who gets treated like crap. If they haven't met their douchbag quota for the day they'll ramp up their efforts.

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DavidRam · Apr 9, 2014

bmxnick7 said:
The dealership is Branhaven jeep ram. Sales managers name was Michael ramcke. The salesmans name was ryan hall. I already have a enhanced Chrysler customer satisfaction advocat working on the issue.

Turns out I called dealer to ask where they left off with my warranty work and the owner decide to ban me from the place. Not that I care.

But all this after I bought 3 vehicle from them and 5 referrals. Doesn't seem right to me.

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With a last name like Ramcok, I can see why he works for Dodge, and I also understand why he is an a$$hole! Imagine the ridicule he got growing up! Lol!

Interesting time at dealer

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