blackjack99574
Junior Member
- Joined
- Jan 15, 2016
- Posts
- 10
- Reaction score
- 3
- Location
- Raleigh, North Carolina
- Ram Year
- 2019
- Engine
- Hemi 5.7
This is my first post here. Been enjoying the site for a few months now. Great site. Helped me decide i wanted to trade my 2003 GMC 3500 CC DURAMAX dually in for a 12 Ram 1500 Laramie Longhorn Crew cab this past December and after owning my truck a whole 30 minutes I get T-boned going through an intersection by a woman running a red light while talking on her cell phone. Couldn't believe what just happened. Luckily no one was hurt and we both walked away without a scratch but my new to me truck with only 36000 miles just got crunched due to her talking on her cell while rushing to a party.
My insurance took good care of me and the truck and after being in the body shop since December 9th I finally got to pick up truck 2 days ago. Or so I thought. I called the body shop to let them know I was flying into town to get the truck ( live in the bush in Alaska) and he says it ready for pickup. When I show up the manager and the owner take me in back and let me know someone scratched my new paint job that day but no one was confessing to who did it. They swore they would fix it asap and make it right with me. They covered a rental car for the night and told me they would keep the crew all night to fix the dent and scratch and would be ready the next morning at 10 am. Showed up the next day and truck was repaired n painted again along with a full buffing and wax. Told me if I needed anything in the future to call and they would get me taken care that day. Planning on my wife's 14 Ram 1500 and mine getting a full detail and wax this fall. Not often you find customer service like this. They did a great job rebuilding my truck and made sure no shortcuts were taken along the way. I've heard horror stories of others having a vehicle worked on and not satisfied with the repairs and paid out the nose to get it done. These guys have earned my respect and loyalty from here on out. I plan on having them care for my vehicle and my wife's from now on. Looking forward to seeing the amazing vehicles everyone posts on here and slowly modding mine as money allows. Keep up the great work! Brian
My insurance took good care of me and the truck and after being in the body shop since December 9th I finally got to pick up truck 2 days ago. Or so I thought. I called the body shop to let them know I was flying into town to get the truck ( live in the bush in Alaska) and he says it ready for pickup. When I show up the manager and the owner take me in back and let me know someone scratched my new paint job that day but no one was confessing to who did it. They swore they would fix it asap and make it right with me. They covered a rental car for the night and told me they would keep the crew all night to fix the dent and scratch and would be ready the next morning at 10 am. Showed up the next day and truck was repaired n painted again along with a full buffing and wax. Told me if I needed anything in the future to call and they would get me taken care that day. Planning on my wife's 14 Ram 1500 and mine getting a full detail and wax this fall. Not often you find customer service like this. They did a great job rebuilding my truck and made sure no shortcuts were taken along the way. I've heard horror stories of others having a vehicle worked on and not satisfied with the repairs and paid out the nose to get it done. These guys have earned my respect and loyalty from here on out. I plan on having them care for my vehicle and my wife's from now on. Looking forward to seeing the amazing vehicles everyone posts on here and slowly modding mine as money allows. Keep up the great work! Brian