smurfs_of_war
Senior Member
- Joined
- Oct 29, 2013
- Posts
- 2,116
- Reaction score
- 1,263
- Location
- Swift Current, Saskatchewan
- Ram Year
- 2020
- Engine
- Hemi 6.4
How did you get cranky in a diplomatic way?
Basically I backed them into a corner. I wasn't a hot head, I just spoke to them like regular people and didn't give them a way out. I just simply explained (after the transmission failure) that I understand they don't build them and it's not their fault, but it was unacceptable to me, I like the product, I want to continue to own the product, and I wanted to continue to deal with them, but I would no longer accept that truck as being fixed, I don't trust it. It had been a headache since the day I bought it. "It is going to be sitting on a lot somewhere- whether or not it's yours is up to you." Then I left the ball in their court. Asked "what are WE going to do about this?" It would be no different than me selling them, say, a server. If it was a problematic flaky POS (which happens) I would replace it. No doubt. Something like that is just as much a headache for me as it is for them.
It sounds silly I know, but I have found that I get far better mutually beneficial results when I approach things with the attitude that I am willing to work WITH them rather than being confrontational. It's like dealing with kids. Sometimes you have to fluff them a bit, it makes them a little easier to deal with.
In the end, they replaced it. I was out a tiny amount- but they replaced it with one a year newer at a loss to keep a customer. And, I will continue to do business there.
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