Bestop steps - and their customer service

0212353 · Mar 18, 2012

Bestop rocks! I have had a set of their steps now for a short bit (I think I got them in 2010, late?) I had a few issues with a motor, got that squared away. Then, a few weeks ago I noticed that the driver's side wasn't going up all the way. A lot of guys pointed it out in my wheel/tire thread, THANKS - LOL.

Here's what it was looking like:

And...........Friday morning it went from working ok, to going down half way and getting stuck. So, I took the board off, and the f'n linkage won't move at all. So.......off they came!

Called Bestop, their tech was busy, but called me back in 15 minutes. Gotta love that. Talked through a few things, found that the linkages need to be replaced. New linkages coming!! :birgits_tiredcoffee

EJM05 · Mar 18, 2012

Sweeet!

LB3711 · Mar 18, 2012

thats cool. Corrosion must have messed up the linkage

0212353 · Mar 18, 2012

yeah, I couldn't get the damn thing to move at ALL.

back one moves freely.

Best part? the new ones will allow the boards to tuck a little more

MADDOG · Mar 18, 2012

That's great service. Considering where that system has to be mounted, and the conditions they are exposed to, it's no wonder corrosion is a problem.

LB3711 · Mar 18, 2012

keep the new ones lubed so it wont happen again

0212353 · Mar 18, 2012

I'll get under it every month or so - definitely don't want to keep taking these off. LOL

iSlacker816 · Mar 18, 2012

With Explorer's, Aviator's, and other SUV's by Ford/Lincoln we get alot in the shop that are getting motors or whole units replaced due to weather elements. I'd love to have some but living in Mo, they're just not worth it to me. Hope it all works out for ya JJ

quietpeen · Mar 18, 2012

Awesome

bigbadram1500 · Mar 18, 2012

Awesome. Good that they are fixing them up.

wermbang · Mar 18, 2012

good to hear

Mad Cow · Mar 18, 2012

I'm happy to hear they are taking care of you. On a side note after a motor issue and now this is a year I'm not sure if I want to run them on my truck. I have heard similar stories from my buddy that has them on his ram up here. Sounds like the product has a good number of things that can go wrong with them.

S2kiHemi · Mar 18, 2012

Great service

0212353 · Mar 19, 2012

Mad Cow said:
I'm happy to hear they are taking care of you. On a side note after a motor issue and now this is a year I'm not sure if I want to run them on my truck. I have heard similar stories from my buddy that has them on his ram up here. Sounds like the product has a good number of things that can go wrong with them.

Mine get used a LOT. I may not have a lot of miles on the truck.......but with the kids and wife, them things are constantly being opened and shut. The motor problem - I think was due to a misalignment. Fixed that and it has been good since (I think I burned the one up because it was having problems with the resistance on them).

Sure, salt and nasty **** all over them - issues will arrise. BUT, they are caring for it, and I'm very happy about that.

0212353 · Mar 25, 2012

got the new linkages on tonight.

can you see 'em?

lol, yeah - it was DARK when I got done.

Bestop steps - and their customer service

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