This is why I hate letting anyone touch my truck!! (Pics)

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Sir John

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I had that flickering instrument cluster issue so the cluster was replaced under warranty. I was very nervous because it seems like no one cares about your truck like you do. Well guess what?!....they somehow managed to cut my dash in two spots!!! They took pics and said they needed to send them to Ram. Why the hell do they need to send it to Ram when they did it!!???? I'm so pissed right now. Now I'm going to have to let them touch my truck again. It only has 800 miles on it. There better not be any push back! I did take pics of the area before I gave them my keys and it clearly was not there.
 

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Sir John

Sir John

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You can clearly see the cuts are not there in the pics I took before drop off
 

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bhonshell37

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I had that flickering instrument cluster issue so the cluster was replaced under warranty. I was very nervous because it seems like no one cares about your truck like you do. Well guess what?!....they somehow managed to cut my dash in two spots!!! They took pics and said they needed to send them to Ram. Why the hell do they need to send it to Ram when they did it!!???? I'm so pissed right now. Now I'm going to have to let them touch my truck again. It only has 800 miles on it. There better not be any push back! I did take pics of the area before I gave them my keys and it clearly was not there.
I suggest you take photos of your whole trucks exterior so you can see no scratches are instilled in the clear coat

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WillO

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You have pictures as proof so I doubt there would be any pushback. Hope it works out. I'd be pissed too


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00R/T

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I'm with you 100%. I'm so sorry this happened to you.

Something I'd recommend to everyone. Before leaving your car, take many detailed photos with the dealership and a current newspaper in the frame. This can be important proof of the condition in they event something is damaged.
 

Burla

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Sorry John, hopefully the make it right.
 
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Sir John

Sir John

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I suggest you take photos of your whole trucks exterior so you can see no scratches are instilled in the clear coat

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I did....would you like to see them?
 

Ferro

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I have them inspected the truck with me before they touch it. An I tell them I have OCD. So trust me I will find **** rong. I take my truck to the same dealer every time. And trust me they know me.
 
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Sir John

Sir John

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I have them inspected the truck with me before they touch it. An I tell them I have OCD. So trust me I will find **** rong. I take my truck to the same dealer every time. And trust me they know me.

Oh, I made it VERY clear how I was with my truck and apparently it did not matter.
 

12sportmc

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Wow this is terrible !! The level of incompetence in today's workforce is staggering. I hope things go smoothly for you. I'm the same way with the OCD and will not let anyone touch my truck unless it's warranty related and even then I do just as you did and snap tons of pics.


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RamWrayzor

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I cringe at the idea of taking a vehicle in for maintenance. I wish they would let you view them from some sort of viewing room. If my truck came back like that I would just want to trade it cause now the whole top of the dash has to come off and who knows what other damage they may do without you knowing.
 

Rado

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Bummer they messed p your new truck! As mentioned a few post back contact Ram Care online here! The more sticks in the fire the bigger the flames :) Good luck and post your results
 
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Sir John

Sir John

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I cringe at the idea of taking a vehicle in for maintenance. I wish they would let you view them from some sort of viewing room. If my truck came back like that I would just want to trade it cause now the whole top of the dash has to come off and who knows what other damage they may do without you knowing.

You took the words right out of my mouth…minus the trading it in part. If they couldn’t do the 1st job without damaging the truck, what makes me think they could do a 2nd job without damaging my truck? I’m very uneasy about bringing it back to them, but I don’t have a lot of choices.
 

TerraNewf

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That would really **** me off. Hope everything works out for you
 
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