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This is why I hate letting anyone touch my truck!! (Pics)


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Old 01-10-2017, 10:00 AM   #21 (permalink)
 
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Originally Posted by Rado View Post
Bummer they messed p your new truck! As mentioned a few post back contact Ram Care online here! The more sticks in the fire the bigger the flames Good luck and post your results

Andrea (RamCares) has been all in this this from the beginning with my flickering dash warranty issue…why the truck was at the dealership in the 1st place. She has been awesome…actually blew away my expectations and if Ram continues with that level of customer care, then they will have a lot more customers. Andrea even told the dealership more than once to be very careful with the truck because the customer (me) was very nervous. I left her a voicemail last night when I was still at the dealership. I can only imagine her reaction when she hears it today. SMH
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Old 01-10-2017, 10:02 AM   #22 (permalink)
 
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Originally Posted by Sir John View Post
Andrea (RamCares) has been all in this this from the beginning with my flickering dash warranty issue…why the truck was at the dealership in the 1st place. She has been awesome…actually blew away my expectations and if Ram continues with that level of customer care, then they will have a lot more customers. Andrea even told the dealership more than once to be very careful with the truck because the customer (me) was very nervous. I left her a voicemail last night when I was still at the dealership. I can only imagine her reaction when she hears it today. SMH
Thanks for your update,, Good to hear RAM Care really works Best of luck


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Old 01-10-2017, 10:08 AM   #23 (permalink)
 
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I will tell you right now, you are either going to have to accept some type of "spot" repair or the whole dash assembly shell is going to have to be replaces since the dash top is not a separate piece to the dash frame assembly.

If they were that ham fisted with a simple cluster change, no telling what they will do with a whole dash assembly change.

You are right to be pissed. I had the same issue with a certified used Saturn back in the day that had unseen on the lot hail damage on the roof. Their "paintless" repair guy trashed just about every interior piece with his club feet and incorrect tools he used to get to the headliner and bottom side of the roof. When it was all done, the dealership probably loss close to $3k in interior replacement parts and labor to make it right.


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Old 01-10-2017, 10:30 AM   #24 (permalink)
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Originally Posted by Sir John View Post
Andrea (RamCares) has been all in this this from the beginning with my flickering dash warranty issue…why the truck was at the dealership in the 1st place. She has been awesome…actually blew away my expectations and if Ram continues with that level of customer care, then they will have a lot more customers. Andrea even told the dealership more than once to be very careful with the truck because the customer (me) was very nervous. I left her a voicemail last night when I was still at the dealership. I can only imagine her reaction when she hears it today. SMH

The higher tier customer support folks at corporate are EXCELLENT. The problem is, most of the dealership and lower level folks aren't and that's who most customers speak with. FCA really needs to step things up in that department to avoid scaring people away.

Hopefully Andrea takes care of you. I would settle for nothing less than a brand new dash, and I would try to find another dealer with a highly regarded service department if it possible to do so.
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Old 01-10-2017, 12:17 PM   #25 (permalink)
 
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Originally Posted by Hootbro View Post
I will tell you right now, you are either going to have to accept some type of "spot" repair or the whole dash assembly shell is going to have to be replaces since the dash top is not a separate piece to the dash frame assembly.
If what you say is true, there no way I will have them replace the whole dash assembly shell. Going off from their recent work, I could only imagine the mess they would make. It’s literally giving me a daymare (a day time nightmare...lol).


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Old 01-10-2017, 12:34 PM   #26 (permalink)
 
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Originally Posted by Sir John View Post
If what you say is true, there no way I will have them replace the whole dash assembly shell. Going off from their recent work, I could only imagine the mess they would make. It’s literally giving me a daymare (a day time nightmare...lol).
Item #1 is how the whole dash shell and top comes as one assembly.

There is also a possibility they could had it off to a third party upholstery shop but that has it's risks also.



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Old 01-10-2017, 12:45 PM   #27 (permalink)
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Originally Posted by Sir John View Post
You took the words right out of my mouth…minus the trading it in part. If they couldn’t do the 1st job without damaging the truck, what makes me think they could do a 2nd job without damaging my truck? I’m very uneasy about bringing it back to them, but I don’t have a lot of choices.
hopefully a different tech will will fix it properly this time.
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Old 01-10-2017, 01:08 PM   #28 (permalink)
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accidents happen, as long as it's fixed no harm no foul.
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Old 01-10-2017, 01:13 PM   #29 (permalink)
 
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Originally Posted by Hootbro View Post
Item #1 is how the whole dash shell and top comes as one assembly.

There is also a possibility they could had it off to a third party upholstery shop but that has it's risks also.

OMG!...there's no way I would trust them to do that much work!! That's freaking crazy! Now, I don't know what to do about this.


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Old 01-10-2017, 01:21 PM   #30 (permalink)
 
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Originally Posted by RamWrayzor View Post
I cringe at the idea of taking a vehicle in for maintenance. I wish they would let you view them from some sort of viewing room. If my truck came back like that I would just want to trade it cause now the whole top of the dash has to come off and who knows what other damage they may do without you knowing.
You can watch from the service center at Towbin Dodge
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