No Diablo Support?

Ram Man · Feb 24, 2017

I was troubleshooting my issue with them for about 20 emails then all of a sudden no response... I have emailed them 3 times now with no response still...I even called yesterday and waited 30 min with no answer.

Anyone else having trouble reaching them or have I been blacklisted? lol

My issue is that I programmed the tuner to the truck once, few months later I had to take it to the dealer so I returned it to stock, no problems there. Now the truck wont get passed the first step of reading/writing the original tune and just freezes at 5%, 10% or like 15%...

I am already on my second I2 as the first one was found to be defective after owning it for a few months and the screen dying.

whetrick1 · Feb 24, 2017

Did they flash you pcm when you went to the dealer

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stimpy433 · Feb 24, 2017

Did you check to see if there are any updates for the tuner???

Ram Man · Feb 24, 2017

whetrick1 said:
Did they flash you pcm when you went to the dealer

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Yes, but the tuner was not on the pcm at the time. I returned it to stock.

stimpy433 said:
Did you check to see if there are any updates for the tuner???

Yep, updated it. Calibration update. Did 2 registry resets with diablo too before they started to ignore me.

whetrick1 · Feb 24, 2017

Yeah but if they flashed the Diablo pcm it will lock like the factory one. What year is your truck

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StoneDude76 · Feb 24, 2017

I must say from experience there customer service is horrible. I don't even see how they are still in business. I bought mine through Moe's so they helped out. My i2 was defective from day one. I argued with them about it for about 6 months. Finally they replaced it.

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Ram Man · Feb 24, 2017

whetrick1 said:
Yeah but if they flashed the Diablo pcm it will lock like the factory one. What year is your truck

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I have a 13...no diablo PCM

StoneDude76 said:
I must say from experience there customer service is horrible. I don't even see how they are still in business. I bought mine through Moe's so they helped out. My i2 was defective from day one. I argued with them about it for about 6 months. Finally they replaced it.

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I am starting to agree with you...They are owned by powerteq which also owns edge and superchips so it seems there is no good alternative.

The fact that I married it once to the truck, uninstalled it, and now its bad AGAIN??

StoneDude76 · Feb 24, 2017

Ram Man said:
I have a 13...no diablo PCM

I am starting to agree with you...They are owned by powerteq which also owns edge and superchips so it seems there is no good alternative.

The fact that I married it once to the truck, uninstalled it, and now its bad AGAIN??

Make sure you have nothing plugged in. Like a phone charger or i-pod. If you have a amp take the fuse out.

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Ferro · Feb 24, 2017

Thanks for the heads up. I know what I won't be buying now.

stimpy433 · Feb 24, 2017

If you have a battery charger, throw it on the battery while trying the tuner. I've read where a couple of people's battery was low and that was causing the problem.

whetrick1 · Feb 24, 2017

OK I didn't know. I know 15 and up you have to get a Diablo pcm.

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whetrick1 · Feb 24, 2017

I heard a lot of people love the Diablo. And mine being a 16 I don't think I have very many options on the board for a tuner. I talked to Moe's Performance and they seem very knowledgeable and if I decide to get one it will be from Moe's.

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Pull Ya · Feb 24, 2017

Matt at Moe's is very knowledgeable about the Diablo, how to set it up and how to properly install it. It's nice to have his support when you have questions.
Jay

StoneDude76 · Feb 24, 2017

Pull Ya said:
Matt at Moe's is very knowledgeable about the Diablo, how to set it up and how to properly install it. It's nice to have his support when you have questions.
Jay

Matt at Moe's was awesome. But trying to talk to someone at Diablo is something else.

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powderbrad · Feb 24, 2017

I have a blotch on my screen. They never returned my call or email either.

jasonw · Feb 24, 2017

No current problems with my i1000 (wife's 2014 Grand Cherokee) or my i2 (my truck).

After the "safety recall" flash for the shifter on the Grand Cherokee, the tuner wouldn't tune the car anymore. I had returned it to factory before taking it in, and then when trying to tune it again, it kept stating calibration update needed, even though there was none to be had on the computer.

I contacted Diablo, and within one business day they replied and fixed it. I was actually impressed, especially after hearing some nightmare stories.

I had issues with Superchips, where an issue with their canned tune was screwing up. They kept telling me it was my issue, and refused to even look at it further. Then one day another owner with the same truck (2001 Ram 1500) had the same issue, and then they finally looked at it. Then they finally admitted it was an issue with the programming, and after fixing it, advised me not to update the tuner anymore. This is why I started buying SCT or Diablo.

00R/T · Feb 24, 2017

jasonw said:
No current problems with my i1000 (wife's 2014 Grand Cherokee) or my i2 (my truck).

After the "safety recall" flash for the shifter on the Grand Cherokee, the tuner wouldn't tune the car anymore. I had returned it to factory before taking it in, and then when trying to tune it again, it kept stating calibration update needed, even though there was none to be had on the computer.

I contacted Diablo, and within one business day they replied and fixed it. I was actually impressed, especially after hearing some nightmare stories.

I had issues with Superchips, where an issue with their canned tune was screwing up. They kept telling me it was my issue, and refused to even look at it further. Then one day another owner with the same truck (2001 Ram 1500) had the same issue, and then they finally looked at it. Then they finally admitted it was an issue with the programming, and after fixing it, advised me not to update the tuner anymore. This is why I started buying SCT or Diablo.

I've had a nightmare dealing with both companies. But, there aren't a lot of options out there. I need a custom tune for my car to run righy, and the only option I really have is the Diablosport. So, since I'm familiar with it, that's what I bought for my truck too.

Ratket · Feb 25, 2017

Did charging the battery while trying to load the tune help?

14blackouthemi · Feb 25, 2017

I always just hook up the charger to mine. I haven't had one problem yet. I have the i1000

No Diablo Support?

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