Underquoted, Overcharged trans service

PCT · Jul 30, 2017

I took my truck to the dealer for a trans service, since i have been having noises come from it, if it goes out while under warrenty i dont want them to be like you screwed it from your service...
They quoted me 279.99 OTD, and i had a 25$ coupon. When i picked it up it was 278 OTD with coupon, so i looked at it, and this is what they did, (ill post a picture of receipt in soon.

Trans service :184
Waste 2.67
Filter pkg-trans oil 22.60
4x4 Filte-trams oil 42.50x1
ATF 4 4.35x7
Sealer 7.75
Brake cleaner 4.15

Cant belive they charged for break cleaner, but what is in question is the 4x4 Flite Tans oil.... What is that?

jasonw · Jul 30, 2017

PCT said:
Trans service :184
Waste 2.67
Filter pkg-trans oil 22.60
4x4 Filte-trams oil 42.50x1
ATF 4 4.35x7
Sealer 7.75
Break cleaner 4.15

Cant belive they charged for break cleaner, but what is in question is the 4x4 Flite Tans oil.... What is that?

My guess is they cut off the "r" in Filter to shorten it for whatever reason, so that line is most likely for the second transmission filter, as I believe those transmissions had two filters. Someone correct me if I am mistaken.

Don't take this the wrong way, but please tell me they didn't put "break cleaner" spelled just like that on the receipt. If your mechanics don't know how to spell "brake cleaner" properly, I'm not sure I would be taking my truck there.

R.L.K. · Jul 30, 2017

So I seen your header that said.

" Under quoted , Overcharged Trans Service "

First thing I thought hmm he must've taken it to the Dealer ?

The first line says " I took my truck to the dealer "

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PCT · Jul 30, 2017

jasonw said:
My guess is they cut off the "r" in Filter to shorten it for whatever reason, so that line is most likely for the second transmission filter, as I believe those transmissions had two filters. Someone correct me if I am mistaken.

Don't take this the wrong way, but please tell me they didn't put "break cleaner" spelled just like that on the receipt. If your mechanics don't know how to spell "brake cleaner" properly, I'm not sure I would be taking my truck there.

Haha typed on my phone, via website, and auto correct let me fix that thanks!

Oh didn't realize there was two filters.

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PCT · Jul 30, 2017

R.L.K. said:
So I seen your header that said.

" Under quoted , Overcharged Trans Service "

First thing I thought hmm he must've taken it to the Dealer ?

The first line says " I took my truck to the dealer "

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If you have followed my post I have had grinding noises when engaging reverse when trans is warm, and they keep saying it's the solinoids. So I rather have them at least do the one serivce so if problems arise all service has been done at dealer. I would have done it my self otherwise.

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Ratket · Jul 30, 2017

Since it says 4x4 filter trans oil- maybe they did the Transfer case as well??

Burla · Jul 30, 2017

If they say it's the solenoids, what is their excuse for not changing the solenoids?

PCT · Jul 30, 2017

Ratket said:
Since it says 4x4 filter trans oil- maybe they did the Transfer case as well??

Nope, there not filter that I know of in the xfer case.

To burla, that's normal fuction and sound according to dealer....

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Burla · Jul 30, 2017

Well all I got is I would take it to a transmission shop and get their opinion that it isn't normal and already in a state of malfunction. Too bad you didn't have a tranny shop do that service, then they would be more likely to give you a break writing that up. I had a dealer refuse to fix a suspension squeak, got a lemon law lawyer and won 13 g's. I would be offended if they say grinding noise is normal. GL man, B

PCT · Jul 30, 2017

Burla said:
Well all I got is I would take it to a transmission shop and get their opinion that it isn't normal and already in a state of malfunction. Too bad you didn't have a tranny shop do that service, then they would be more likely to give you a break writing that up. I had a dealer refuse to fix a suspension squeak, got a lemon law lawyer and won 13 g's. I would be offended if they say grinding noise is normal. GL man, B

I brought it to local shop and they said it could be normal Chrysler trans have been known to make noise, but they wouldn't know until they opened up the transmission and diagnose it, that was going to be 3-600....

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HammerHead · Jul 30, 2017

Grinding noise is not normal, it's the first sign of a problem, might want to have a nest egg saved up to fix it when it goes. In my area they are charging $1800 To re built our 6 speed. Basicly the dealer is putting you off long enough until your warranty is over, that's Standard Operating Procedure for warranty work. I have so many horror story's from the dealerships I promised myself I will never go back.
The dealership voided my warranty with factory Mopar parts and they did the install. Hard to believe, but true.

PCT · Jul 30, 2017

HammerHead said:
Grinding noise is not normal, it's the first sign of a problem, might want to have a nest egg saved up to fix it when it goes. In my area they are charging $1800 To re built our 6 speed. Basicly the dealer is putting you off long enough until your warranty is over, that's Standard Operating Procedure for warranty work. I have so many horror story's from the dealerships I promised myself I will never go back.
The dealership voided my warranty with factory Mopar parts and they did the install. Hard to believe, but true.

Been happening for 30,000 miles figured would have gone by now....

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R.L.K. · Jul 30, 2017

Send a xsmn oil.sample into Blackstone labs and see what they say about the wear metals , make sure you let them know the mileage on the xsmn & the mileage since the oil & filter change .
Too bad you didn't take a sample prior to the pan drop.

Did you happen to see the pan magnets during the pan drop ?

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PCT · Jul 30, 2017

R.L.K. said:
Send a xsmn oil.sample into Blackstone labs and see what they say about the wear metals , make sure you let them know the mileage on the xsmn & the mileage since the oil & filter change .
Too bad you didn't take a sample prior to the pan drop.

Did you happen to see the pan magnets during the pan drop ?

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I asked to see it but they cleaned it and put it back together... So I got nothing of previous fluid... But I do have some of the old fluid in there, it was just a pan drop and filter change, evidence of failure would still be in there correct?

I'll go ahead and post a video tomorrow of the noise.

R.L.K. · Jul 30, 2017

Yep less than 1/2 of the fluid is replaced with a pan drop , just let Blackstone Lab know the details on a separate piece of paper included with your sample .
You can get a free sample kit sent to you and just drive for 20 - 30 mins and take the sample through the dipstick tube with a long skinny tube , I believe Blackstone sales sample recovery tubes with a small hand pump as well .

Good Luck !

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R.L.K. · Jul 30, 2017

Here's a link where you can obtain the sample tube & uoa (Used Oil Sample ) kits .
If the link doesn't work just Google Blackstone labs

https://m.blackstone-labs.com/

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PCT · Jul 30, 2017

R.L.K. said:
Here's a link where you can obtain the sample tube & uoa (Used Oil Sample ) kits .
If the link doesn't work just Google Blackstone labs

https://m.blackstone-labs.com/

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They'll let me know if there **** floating around due to grinding gears...

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R.L.K. · Jul 30, 2017

They will give you a complete report and warn you of anything potentially wrong or a higher than normal of metals & what type of metals and whe re the metals are from .
They are pretty informative with their reports .

I'll post a couple of my Blackstone labs reports here so you can see what I mean .

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R.L.K. · Jul 30, 2017

Here's my Blackstone Labs uoa report on my xsmn oil at 47k miles .

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R.L.K. · Jul 31, 2017

Imo , I'd double the wear #s due to a recent pan drop & filters being changed.

I'd also put a minimum of 500 miles on it prior to the sample .

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Underquoted, Overcharged trans service

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