What should I do????

glass3222 · Sep 2, 2010

Well, I ordered some shocks and a hellwig anti-sway bar from Moe's performance over a week ago and I have not heard anything from them. I have sent a few PMs to CTDreamin on DT, at first he said that he would check on the order tomorrow, that was Monday, I have heard nothing since. I have called and left messages on the phone number that is on Moe's web site, No return call. I have sent 2 emails to them as well, NOTHING.

So what do you recommend I do? I'm starting to get pissed.

Silverbullet08 · Sep 2, 2010

make a thread on dt in moes section. it will get there attention

glass3222 · Sep 2, 2010

I did that already as well, forgot to mention that in the first post. I made a thread asking for an update yesterday, no reply yet.

Silverbullet08 · Sep 2, 2010

oh ok well idk what else u can do...

OklaHemi · Sep 2, 2010

i would be pissed as well. give it a couple of days for a response it is a holiday weekend. they may just be out. if they havent shipped it yet thats bs. did they give you a tracking number.

glass3222 · Sep 2, 2010

OklaHemi said:
i would be pissed as well. give it a couple of days for a response it is a holiday weekend. they may just be out. if they havent shipped it yet thats bs. did they give you a tracking number.

No tracking #. The only thing I ever got was an email right after I ordered saying the order is processing. That is what it still says on Moe's web site when I log on to it. As for the weekend, I have been trying to get in touch with them since Monday, and nothing. If stuff is on backorder or whatever, no big deal, just tell me. The more I think about it the more pissed I get.

ramhunter9 · Sep 2, 2010

did you pay threw pay pal ?? file a claim ... they will get back with you asap

glass3222 · Sep 2, 2010

I did pay thru paypal. I think I will do that if they don't get back to me by tomorrow morning. Thanks RH.

AF_Hemi · Sep 2, 2010

im really disappointed in moes. they're slipping baaaaad. used to have standup customer service and it was the go-to place for basically anything.

glass3222 · Sep 2, 2010

AF_Hemi said:
im really disappointed in moes. they're slipping baaaaad. used to have standup customer service and it was the go-to place for basically anything.

I know what you mean. I was very happy with them when I got my vararam. It got delayed and they (bob and shelby) kept me informed on when it was to ship and why it was delayed. They also included a cleaning kit for the filter. Most importantly the kept me informed.

This time, not so.

truckin151 · Sep 2, 2010

ramhunter9 said:
did you pay threw pay pal ?? file a claim ... they will get back with you asap

No they wont, I ordered a few small ticket items from moes, waited a few weeks with no replies, called but their vmail was full, sent email after email and nothing, pm'd them on DT and nothing, filed a claim with pay pal and they STILL never responded, escalated the claim so I could get my money back roughly a month after orderin the parts and they STILL never once emailed me back or said a damn thing.

Best bet right now, file the claim and escalate it so you can get your money back asap and then order the parts through summitracing.... **** MOES :flipthebird:

glass3222 · Sep 2, 2010

I opened the paypal dispute. I will give them a little time to respond then I will escalate the claim.

0212353 · Sep 2, 2010

I hate seeing this. I have seen more of this lately............

You are doing what I would do, file that claim man. Hopefully that gets you an answer!

glass3222 · Sep 2, 2010

0212353 said:
I hate seeing this. I have seen more of this lately............

You are doing what I would do, file that claim man. Hopefully that gets you an answer!

I know what you mean. I did not want to do it, they treated me well on a couple other orders, especially when I ordered my vararam. But this time I cannot get any info from them. I would be happy with an email saying, "your stuff is delayed, expected ship date XXXXXX" But I don't know if they even sent the order to the suppliers or however they do it.

I will keep this thread updated to my situation.

blk05hemi · Sep 2, 2010

This happened to me with my headers.... I ordered on a Sunday never heard anything.... Friday comes and i get the headers straight from Pacesetter.. Then Monday i got my Y pipe n gaskets.

Guess i got lucky but i never heard a thing from them at all.

I really hope he gets back on track cause thats my favorite place to order all my dodge parts.

glass3222 · Sep 2, 2010

blk05hemi said:
This happened to me with my headers.... I ordered on a Sunday never heard anything.... Friday comes and i get the headers straight from Pacesetter.. Then Monday i got my Y pipe n gaskets.

Guess i got lucky but i never heard a thing from them at all.

I really hope he gets back on track cause thats my favorite place to order all my dodge parts.

Maybe I will come home tomorrow and everything will be in front of my door. I hope so. But that still means the communication system at Moe's is broke and needs fixed.

truckin151 · Sep 2, 2010

Well you can give it a week or two before requesting your money back but I wouldn't wait any longer than that with no responce.

I ordered my swaybar from moes as well as my stage 8 header bolts and a few other things with no issues whats so ever, took max of 2 weeks to get to me and they kept me informed. This last time thuogh screwed them over cause not hearing as damn thing from them for a month even going through paypal when trying to get my money back. I got the "order has been received " and "order is processing" messages but that was all.

OklaHemi · Sep 2, 2010

it sucks to see a company that dodge owners rust is going down hill but oh well. yeah keep us updated

glass3222 · Sep 2, 2010

truckin151 said:
Well you can give it a week or two before requesting your money back but I wouldn't wait any longer than that with no responce.

I ordered my swaybar from moes as well as my stage 8 header bolts and a few other things with no issues whats so ever, took max of 2 weeks to get to me and they kept me informed. This last time thuogh screwed them over cause not hearing as damn thing from them for a month even going through paypal when trying to get my money back. I got the "order has been received " and "order is processing" messages but that was all.

That is all I am getting. There was a pretty good thread going on DT that may get their attention. I am thinking if I do not hear anything in the next week, then I will elevate the claim with paypal and request my money back.

It just sucks, Moe's used to be a company with great customer service, now I don't know what is going on.

truckin151 · Sep 2, 2010

http://www.ramforum.com/f50/next-mod-ordered-833/

Take a while and read through the thread. I believe it is mentioned that they are moving shop or something like that and they have fallen WAY behind..... but still a month with no responce for the parts I ordered is simply not acceptable

What should I do????

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