So I dropped the truck off on 10/19 for the wet sand and buff being told the truck would be ready by Saturday 10/22. But when I showed up to drop the truck the shop foreman said he was told he would have until Monday 10/24 to get it done. I didn't quibble so I said Monday was good.
My son's Explorer had some body damage so he stopped by the shop on Friday 10/21 and also checked on my truck. He didn't see it but was told 2 guys were working on it and it would be ready by Monday as promised.
Monday comes and I'm texting the owner all day about my truck and then, finally, I get a late text saying truck isn't done but will be ready Tuesday 10/25, no question.
So I show up at the shop on Tuesday 10/25 expecting to pick up my truck.
THEY HAVEN'T EVEN STARTED ON THE WET SAND & BUFF WORK!!!!
Now I'm pissed and talking with the shop foreman who says he can get it all done working all night. I told him to STOP and don't rush the work on my truck and gave him until Saturday 10/29 to take his time and get my truck done right.
I start texting the owner on Friday 10/28 asking when my truck would be done. He said ready by 2:30pm 10/29.
I show up at 2:30pm on the dot and the guy working the front desk says "your truck is not ready". More than that, they STILL haven't started on my truck. Talked with the owner and he told me he had to pull the foreman from my truck to work other priority (meaning more $$$ jobs). I told him that's a management problem and not something I need to be concerned with.
New delivery date is Tuesday 11/01. We'll see if they deliver.
Sent from San Antonio, Texas