[HOW TO] Update Uconnect RA3/RA4 Software

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BigHorn453

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EDIT: 10/9/2013 -- There is another uConnect Software Update! Version 13.38.52

If you have been experiencing any issues with your radio, from lag to bad reception, this update is for you!




THE FOLLOWING IS REQUIRED IN ORDER TO UPDATE:

- The extracted update file (swdl.iso).
- A BLANK USB thumb drive (at least 1GB).
(Make sure there are no other files on it.)



DOWNLOAD UCONNECT UPDATE 13.38.52

OFFICIAL UCONNECT UPDATE SITE (BY VIN NUMBER):
https://rsur.extra.chrysler.com/rsur/Uconnect.do
(If the above site is used, you must make sure to run the self-extracting .exe which you've downloaded, and put the extracted .iso file onto the USB drive!)

RA3 8.4A (WITHOUT NAV) [DIRECT LINK]:
https://mega.co.nz/#!HpJmFYyL!aCqb6VkVpFUS3sppfkpzHi_oDbl6kveOHurzODPBbko

RA4 8.4AN (WITH NAV) [DIRECT LINK]:
https://mega.co.nz/#!H1xQzZ4T!fNv7QnRW-bz3c1f3qBF9R3LDQrE-PLZF9x0aXpMBfiA

**INTERNATIONAL VERSION** RJ3 8.4A (WITHOUT NAV) [DIRECT LINK]:
https://mega.co.nz/#!31gVQZhB!cD23sVyjfuz_57aPXM7UMDeblWB9F98zwTlRGRyRLF0

(PLEASE DO NOT SHARE THESE LINKS!)

Once you transfer the software update file (swdl.iso) to the USB drive, follow the instructions (from uconnect's site) to begin installation process.

The update should take approximately 10-15 minutes to complete.



SOME ANSWERS TO THE FREQUENTLY ASKED QUESTIONS:

- Make sure if you download the file from a link other than the official uConnect site that you download the proper file for your radio (RA3 or RA4).
- If the update seems to stop around 40% on the Air Card Update (Unit 10), this is normal. It is a big part of the update. BE PATIENT!
- If your radio reboots at all during installation, this is fine. It should reboot and continue the installation process.
- You may notice some settings missing at first, but they will come back shortly (usually within a few minutes).
- Give the radio up to 24 hours to allow it to communicate with other modules and restore everything to how it was.
- Should anything go wrong, you can restart from the beginning.



Most Noticeable Changes/Fixes (Full Changelog Below)

- Outbound texting from many phones.
- Addition of mirror dim on/off control.
- Pop up menu enabled for Voice Recognition.
- Simplified layouts for apps.
- General Nav improvements.
- Song shuffle recalls properly on restart.
- Screen is much more responsive.
- 3G icon has blue halo around it.


FULL Change Log (Issues Addressed)

· Radio reset, screen lockup, blank screen or sluggish system response time.
· Compass indicator turns off.
· Touch screen shut down message.
· Radio surround sound will not stay ON.
· Driver memory feature causes Sirius XM failure
· Loss of radio presets.
· Battery drain - due to radio remains on.
· Uconnect apps don't load.
· AM/FM popping noises and/or static.
· Backup camera display is blank.
· Compass direction may be incorrect.
· Vehicle's Icon changes on the navigation map.
· Loss of vehicle position on NAV map.
· “Vehicle Phone Requires Service” message appears.
· Nav turn-by-turn enhancements.
· Nav map guidance enhancements.
· Nav text overlaps in detour menu.
· Nav map, vehicle location enhancements in areas with low GPS signals.
· Navigation shows vehicle in San Antonio, TX.
· Screen only displays startup Logo.
· Screen Half Black Half White after update.
· Radio locked up after attempting to update with a corrupted or incorrect USB update stick.
· Phone/Navigation Overlay Screen Freeze (WK only).
· Heated seat controls through radio do not function/display correctly during startup.
· Speed controlled volume not functioning correctly.
· Steering Wheel Control operation corrected at startup.
· Tuner mutes on startup.
· HD now defaults to 'OFF' for reduced complaints about 'channel switching'.
· "LO” temps displayed upon each vehicle start.
· HMI Lock up in SXM mode after ignition cycle.
· Voice Recognition (VR) enhancements.
· Point of interest screen locks up.
· Error message when plugging in iPod.
· Balance/fade setting changes after ignition cycle.
· Clock enhancements.
· Phone book enhancements.
· Rear climate control display frozen.
· Translation enhancements.
· Erratic pop ups in HMI.
· Added Teleprompter.
· Bluetooth, phone, iPod, auto streaming, connecting/disconnecting enhancements.
· Phone quality and pairing enhancements.
· Audio control locked after using VR feature.
· Travel link enhancements.
 

jwb

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Thanks especially for posting the links to the direct downloads. Great post!
 

man n black

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Awesome, thanks for putting this up!

Anyone find anything for a 2010 nav mygig? Mine is waaay out of date.

El phono

@ Trupiano... Check out JeepGarage.com for several MyGig and Gracenotes software updates. Updated the 730N on my Gen 4 like week 1 of ownership... Easy peasy

Ch

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man n black

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Double post.. Deleted



Sent using XT912 M
 

olsonlao

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Thanks especially for posting the links to the direct downloads.
1.jpg

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5.jpg

z8CZROz
 

ss12108

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Anyone else try updating the RA3 to 13.19 and have their phone voice commands just completely stop working? I've tried multiple times and keep having to go back to 13.15.

Sent from my SCH-I545 using Tapatalk 4
 

ss12108

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Anyone else try updating the RA3 to 13.19 and have their phone voice commands just completely stop working? I've tried multiple times and keep having to go back to 13.15.

Sent from my SCH-I545 using Tapatalk 4

Well if anyone had the same problem with VR not working worth a lick once updating to 13.19 on the RA3 radio, I found a person on a Jeep forum who tried just running the 13.19 update again (yes, update from 13.19 to 13.19) and it fixed the problem for him. I tried it myself, and it seems to have worked! I ran the 13.19 update over 13.15.4, and when it rebooted it selected again to update, this time from 13.19 to 13.19.

I got a message though saying that the truck's phone needed service and to contact the dealer, but other people said that happened to them to and it went away the next time they started the truck.

FYI I think we're already up to 13.31.6 which supposedly works flawlessly, but there's nowhere to get it but the dealer at the moment.
 

UPNO4

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Dealer did an update today and it is 13.19. Where are you finding a newer update??
 

ss12108

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Dealer did an update today and it is 13.19. Where are you finding a newer update??

My dealer told me the same. I've seen people on other forums saying they got radios replaced that came with 13.28 and 13.31 software, but apparently those updates haven't actually been released for the rest of us? I'm really confused and fairly aggravated at this point because the messaging function still doesn't work right with my S4 on 13.19.

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ryantjonesie

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Random switching

i am hoping this will fix the random switching between FM to BT to XM then to Media. Is anyone else having this issue. 2,000 miles on the truck and the dealer didn't have an answer.
 

ss12108

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Here's a picture posted on another forum of a replacement radio installed on a 2013 Sport CC with I believe the RA4 radio:

New%20Uconnect.jpg
 

Cruizer

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Anyone know if there's anything you can do with the 2010 models? I think it's RBZ or something like that. Does not have navigation or backup camera. Mine likes to freeze up when I start the truck and go through a slow reboot process.
 

lizardking

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Not sure if this helps anyone but my 2013 2500 Cummins had the 13.19 already. Not sure if the dealer updated or came from the factory.
 
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BigHorn453

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There's definitely some new updates coming very shortly.

Just today, other Ram and Jeep owners have found the 13.39.51 international versions. As of this evening the 13.39.51 is only available to US ****** Islands and a few other overseas models.

This SHOULD mean that within a day or two, using the uconnect update site, you will be able to put your vin in - and it will allow you to download the update. The new version was uploaded to the uconnect update site for those others, but not for us just yet! Frustrating, but hopefully the extra wait will pay off.
 

ss12108

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There's definitely some new updates coming very shortly.

Just today, other Ram and Jeep owners have found the 13.39.51 international versions. As of this evening the 13.39.51 is only available to US ****** Islands and a few other overseas models.

This SHOULD mean that within a day or two, using the uconnect update site, you will be able to put your vin in - and it will allow you to download the update. The new version was uploaded to the uconnect update site for those others, but not for us just yet! Frustrating, but hopefully the extra wait will pay off.

Thanks for the info. I hope its soon bc 13.19 is a disappointing update to say the least.

Sent from my SCH-I545 using Tapatalk 4
 

ss12108

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NavyGuy2007

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Did you have any luck downloading? Either the link is broken or the site keeps crashing because I can't get it to download.

Sent from my SCH-I545 using Tapatalk 4

Downloading now, takin its sweet time though.
 
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