Phone sync with 8.4 uconnect inconsistent

I've never had a problem with my phone (iphone 6) syncing to my truck. Jumped in Monday to head to work and my phone wouldn't vibrate indicating the phone was charging and my music didn't start playing. So I unplugged and tried again. Nothing. Switched the ports to the charging port, vibrated and started charging right away. I could connect my phone via bluetooth and make a call, but cannot play music from my phone from bluetooth nor will it sync. I've tried new cables, rebooting my phone and neither worked.

Anyone had this problem/know what I should do?

Have you tried a soft re-boot of the radio. Not sure what the steps are for a 8.4 but someone will come along that can advise.

I haven't but was on my mind. I'm sure it can't be that difficult.

I traded my iPhone 6 for Android recently but I know my 8.4 and the iPhone would get finicky once in a while. I would reboot the phone before getting back in the truck using the power and round button, start the truck up and then connect the USB cord. It would keep being odd, slowing the radio to almost a halt but after a few minutes it would clear and be synced.

My Galaxy did it just the other day after a security update, same scenario fixed it.

I had done a hard reboot but it didn't help. My radio has been really weird. Fire up the truck and won't play anything. Won't sync my phone, anything. I'll have to shut it down once or twice to get it to play again. It's incredibly aggravating.

tipnitty said:

I've never had a problem with my phone (iphone 6) syncing to my truck. Jumped in Monday to head to work and my phone wouldn't vibrate indicating the phone was charging and my music didn't start playing. So I unplugged and tried again. Nothing. Switched the ports to the charging port, vibrated and started charging right away. I could connect my phone via bluetooth and make a call, but cannot play music from my phone from bluetooth nor will it sync. I've tried new cables, rebooting my phone and neither worked.

Anyone had this problem/know what I should do?

Click to expand...

Hi tipnitty,

Sorry to hear about this! I would recommend checking if your Uconnect system's software is up-to-date by entering your VIN here: https://www.driveuconnect.com/software-update/. I would also suggest deleting the pairing from your phone and vehicle and trying to re-pair your device. You can also try performing a soft reset of your Uconnect system:

"Step 1) Put your vehicle into the accessories mode (ACC or RUN) **For keyless start (push-button) vehicles: push the start button twice without having your foot on the gas or brake pedal**
Step 2) Hold down the Phone and voice recognition buttons (or volume and tuner knobs), at the same time, for thirty seconds.
Step 3) Let go of the buttons
Step 4) Turn vehicle off
Step 5) Open driver’s side door for thirty seconds
Step 6) Close door
Step 7) Restart vehicle
Step 8) Let the media centre load up and see if concern is still present"

If this doesn't fix your concern I would recommend visiting your local dealership for further diagnosis. Let me know if you have any additional questions!

Andrea
Ram Social Care Specialist

I gave this a try a few times to no avail. Appreciate the help.

Un-pair the phone from the radio and re-pair it back up... I have had to do that once or twice after a software upgrade on the phone.

I had tried that and it still didn't work. However it's a story time.

Friday: I used the steps as directed by ramcares to reboot the system. Held the buttons on the steering wheel but the system didn't seem to reboot. Held the knobs as described and th system rebooted. I plugged the phone with 3 different cables to no avail. I attempted to use blue tooth which would only work with a phone call, but nothing changed.

Saturday: I decided to use a trick to reset the truck computer as I would have to do that on an old pontiac of mine. Disconnected the battery for a couple hours and hooked it back up. Ran through the cables and nothing changed. Unpaired my phone and paired it again. Still nothing but phone calls.

Sunday: Frustrated, I attempted one last time, couldn't even get the phone call to come through. Flustered, I assumed I would have to take the truck in to be looked at.

Today: Fired my truck up and plugged my phone into the cable that was in the charging port. Phone did not vibrate as usual to be charged. Opened the arm rest, jiggled the cable and plugged it back. Phone showed charging and I was on my way. After browsing through my channels and nothing really peaking my interest, I decided to try the blue tooth to see if my phone would sync. VIOLA! IT FOUND MY PHONE! Played music and it worked! Decided to plug it into the sync port. As luck would have it, phone vibrated and pulled up on my screen!

So, here is my interpretation of my issue. It's probably a combination of things.

* My phone being culprit #1. My phone has seen much better day in the past two plus years and is very temperamental.

* If you have an iPhone, you can attest to what happens to the charging cables over time. I believe all of my cables are in dire need of being replaced and what caused a majority of my issues.

* While trying to re-sync my phone via Bluetooth, it would be very temperamental and connect to my blue tooth speaker in the house, or my Fitbit that is always on me. Today I just so happened to not have my speaker in range or on and my Fitbit was not with me. Maybe that's why the blue tooth worked? However, take that with a grain of salt as this is most likely not the issue.

* rebooting the software very well could have been the proper fix for this if I had proper cables or may have been unnecessary if I had the proper cables to begin with.

So thank you to all those who had advice, not exactly sure what the issue was. But I'm going to go out on a limb and say it was user,device or accessory error. And not a fault of the truck. Learn from my silly mistakes.