Problems with door locks and radio?

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brandon.scarbrough

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6.7 cummins
Does anybody else have problems with their door locks or radio?

I'm having problems with the doors locking on the first push of the door mounted lock switch in my 2016 2500.
Turn the truck off, open door and have to press the button multiple times to lock it. Not all the time. Just 75% of the time...

Also, the radio cuts in and out (audio stops) on AM/FM, satellite and Bluetooth.
Also the screen went black for a while once and audio still played.

I'm taking the truck back to the dealer for the 3rd time in 2 months for this issue. Truck has 13,000 miles on it.

The 2nd trip they replaced the whole radio and everything in the drivers door lock set up. Still does it...

And also the transmission is funny.
It shutters on take off sometimes and when you let off the throttle.
Dealership can't get it to do it while it's there so they have no idea.

Anyone else have any of these issues?
 

CuylerTech

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2015 Big Horn Mega Cab 4x4
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Does anybody else have problems with their door locks or radio?

I'm having problems with the doors locking on the first push of the door mounted lock switch in my 2016 2500.
Turn the truck off, open door and have to press the button multiple times to lock it. Not all the time. Just 75% of the time...

Also, the radio cuts in and out (audio stops) on AM/FM, satellite and Bluetooth.
Also the screen went black for a while once and audio still played.

I'm taking the truck back to the dealer for the 3rd time in 2 months for this issue. Truck has 13,000 miles on it.

The 2nd trip they replaced the whole radio and everything in the drivers door lock set up. Still does it...

And also the transmission is funny.
It shutters on take off sometimes and when you let off the throttle.
Dealership can't get it to do it while it's there so they have no idea.

Anyone else have any of these issues?

All buttons except the second row up/down are over the internal can bus of the vehicle, same bus that the radio operates on. I have seen radios crash the internal can bus system to the point of nothing inside the cab working. Im gonna go out and say its probably the radio thats the cause.
 
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brandon.scarbrough

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All buttons except the second row up/down are over the internal can bus of the vehicle, same bus that the radio operates on. I have seen radios crash the internal can bus system to the point of nothing inside the cab working. Im gonna go out and say its probably the radio thats the cause.
So replacing the lock switch and radio wont/didn't fix the problem?
 
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brandon.scarbrough

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Try unplugging the radio and trying the door buttons. its the ********* connector on the back of the radio.
This will all be done by the dealer. It's under warranty so I'm not touching it. Lol.
Its getting close being claimed as a Lemon...
 

CuylerTech

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This will all be done by the dealer. It's under warranty so I'm not touching it. Lol.
Its getting close being claimed as a Lemon...

Then let them handle it lol. There should be messages stored in the BCM about loss of comm with door modules and radio
 
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brandon.scarbrough

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Then let them handle it lol. There should be messages stored in the BCM about loss of comm with door modules and radio
I'm just looking for things to suggest to them to solve this problem.
I will let them know about this.
You'd think a brand new truck wouldn't have to be back at the dealer this much!
Thanks.
 

RamCares

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Does anybody else have problems with their door locks or radio?

I'm having problems with the doors locking on the first push of the door mounted lock switch in my 2016 2500.
Turn the truck off, open door and have to press the button multiple times to lock it. Not all the time. Just 75% of the time...

Also, the radio cuts in and out (audio stops) on AM/FM, satellite and Bluetooth.
Also the screen went black for a while once and audio still played.

I'm taking the truck back to the dealer for the 3rd time in 2 months for this issue. Truck has 13,000 miles on it.

The 2nd trip they replaced the whole radio and everything in the drivers door lock set up. Still does it...

And also the transmission is funny.
It shutters on take off sometimes and when you let off the throttle.
Dealership can't get it to do it while it's there so they have no idea.

Anyone else have any of these issues?

Hi brandon.scarbrough,

Sorry to hear about this! If you decide to revisit your local dealership I'd be happy to follow up with them for you if needed. Just PM our page with your VIN and let me know.

Andrea
Ram Social Care Specialist
 
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brandon.scarbrough

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Hi brandon.scarbrough,

Sorry to hear about this! If you decide to revisit your local dealership I'd be happy to follow up with them for you if needed. Just PM our page with your VIN and let me know.

Andrea
Ram Social Care Specialist
The truck is actually going back in the morning. Thanks. I'll let you know how this trip goes!
 

Mpgrimm2

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The truck is actually going back in the morning. Thanks. I'll let you know how this trip goes!
Take Andrea up on the offer and don't wait to get RamCares involved on this repeat problem. They seem to be good at helping get the resources needed for the dealer to resolve this kind of stuff.

M² Mods - From my non Flammable S7!
 
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brandon.scarbrough

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Dropped it off Thursday at the dealer. They seemed happy to see it again. Not.
Andrea from ram care made a follow up call. They're supposed to call her back next week.
So for the weekend they gave me this...
0623085f775914b38e6be2060ff95007.jpg

Loaded 2016 wrangler Sahara unlimited

Last time they gave me a 2017 Laramie Hemi with no miles on it. So nice. And worth about $12k more than my cummins!
Almost tried to trade in on it.
 
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