Aja3406
Junior Member
- Joined
- Feb 25, 2017
- Posts
- 10
- Reaction score
- 1
- Ram Year
- 2013
- Engine
- 4.7L
Just bought my 13 ram 1500 last weekend. It has the Uconnect 5.0 ra2. I didn't know much about these radios before buying the truck so I didn't thoroughly test everything when test driving it at the dealership. Anyways on the drive home I tried hooking my phone up to the Bluetooth. I couldn't get it to connect to my phone or my girlfriends. So next I tried plugging in my aux cord in the center console and that wouldn't work either. Then I tried the USB port with my charger and same thing it wouldn't connect to the radio but it would charge my phone. So I started messing with it some more and realized that my clock is 11 hours off so I looked up how to set the clock and quickly found that when you press the setting button on the radio there should be a botton for "clock and date". That button does not show up on my screen. So after doing some research on the old interweb I came to the conclusion that maybe the person who owned the truck before me restored the radio to factory settings when he traded it in and that possibly wiped out the updates on the radio. So first I tried the whole Uconnect website do it yourself update and followed all the instructions for downloading the update onto the USB drive and that went smooth, then I went out to the truck and plugged in the USB following all the instructions from the website and I sat in the truck for 15 minutes and...nothing. The USB drive was lit up like it was getting power to it but I was never prompted on the screen to start the update. Next step was to make an appointment at the dealership. I took it in to the yesterday and they had it from 9am-2pm and when I finally called them for an update the lady told me that the tech just brought her the keys and pulled it out. So the first thing she tells me is that my truck didn't come with the "hands free module" to control Bluetooth. My response was okay that's understandable but why would that cause the aux cord and USB port to not work either? Her next excuse was something to the effect of there being a mechanical issue wrong with the USB port itself and the only solution would be to replace the radio. At this point I had enough and just told her I wanted my keys. I did some more research and as far as I could tell (correct me if I'm wrong) if you have the yellow Sirius xm wire that plugs into the back of the radio then that means that you have the hands free module already. So I pulled my radio out and sure enough I have that wire going into my radio. Can anyone shed some light on my situation? Anyone had any of the same issues? Opinions? Where should I go from here? I feel like the dealership is giving me the run around trying to sell me parts I don't need. Sorry for the long post but any help would be great. Thanks.