Hello everyone, i am having a issue with my 2014 ram 3500 xm radio. I called xm radio and activated the radio last night and found this problem, the sound is cutting in and out real fast to the point you can't make out anything they are saying. We have tried refreshing the radio 3x, made sure there were no obstructions, we even did the update on the software and nothing changed. the phone, radio all work fine but xm thinks the problem is my equipment, any thoughts would be appretiated.
Thanks.
Hi ckkoch09,
Sorry to hear about this! You can try performing a soft reset of your Uconnect system to try and fix your concern:
"Step 1) Put your vehicle into the accessories mode (ACC or RUN) **For keyless start (push-button) vehicles: push the start button twice without having your foot on the gas or brake pedal**
Step 2) Hold down the Phone and voice recognition buttons (or volume and tuner knobs), at the same time, for thirty seconds.
Step 3) Let go of the buttons
Step 4) Turn vehicle off
Step 5) Open driver’s side door for thirty seconds
Step 6) Close door
Step 7) Restart vehicle
Step 8) Let the media centre load up and see if concern is still present"
If this doesn't help I would recommend visiting your local dealership for further diagnosis. Let me know if you have any additional questions!
Andrea
Ram Social Care Specialist
