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Random flashing/flickering backlight on instrument cluster


This is a discussion on Random flashing/flickering backlight on instrument cluster within the Tech Info forums, part of the 4th Gen : 2009 - Present category!
Originally Posted by Tach_tech There is a software update released for this issue however as far as I can tell ...


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Old 12-22-2016, 09:39 PM   #21 (permalink)
 
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Originally Posted by Tach_tech View Post
There is a software update released for this issue however as far as I can tell it only applies to 2015+ as of right now.
I have a 2016, so this software update should apply. Do you know anymore about that software update? ??


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Old 12-22-2016, 10:36 PM   #22 (permalink)
 
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Originally Posted by Sir John View Post
I have a 2016, so this software update should apply. Do you know anymore about that software update? ??
I'll check tomorrow when I'm at work and let you know.
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Old 12-23-2016, 12:31 AM   #23 (permalink)
 
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Originally Posted by Tach_tech View Post
I'll check tomorrow when I'm at work and let you know.
I have an appointment with my dealer tomorrow (Friday) @ 1pm ET for this issue. If possible before that, it would be awesome. I'll keep an eye out for your post. Thanks!


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Old 12-23-2016, 10:08 AM   #24 (permalink)
 
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Originally Posted by Sir John View Post
I have an appointment with my dealer tomorrow (Friday) @ 1pm ET for this issue. If possible before that, it would be awesome. I'll keep an eye out for your post. Thanks!
I just checked, it's actually only for 2016 trucks right now. TSB 08-073-16.
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Old 12-23-2016, 11:40 AM   #25 (permalink)
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yeah and if you've got a 2015 that does the same, they'll replace the cluster. that in itself isn't so bad. but my brand new cluster does the same flicker. I made it maybe 200 yards down the road from the dealership before I noticed the flicker again
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Old 12-23-2016, 01:34 PM   #26 (permalink)
 
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Originally Posted by Tach_tech View Post
I just checked, it's actually only for 2016 trucks right now. TSB 08-073-16.
Thanks for getting this. I'm sitting in the dealership right now.


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Old 12-26-2016, 09:44 AM   #27 (permalink)
 
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First, I would like to thank Ramcare for the superb level of customer care they gave me. They had Ram engineering on the phone talking to my dealership. I was, and still am, very impressed with that.

Unfortunately, it looks like my Rebel already had the software update that was supposed to fix this exact issue and it clearly does not. This has Ram very interested in my Rebel right now. They ran a bunch of diagnostic tests and checked my connectors. The fuses were all seated by me last week. They sent all the tests back to Ram to be analyzed and will contact me to come back.....my case remains open for this. Obviously this has me very concerned and sad. I just got this $57k truck to replace my 2014 Sport, which was a major lemon. On a brighter side, I haven't seen the flickering since that one day. But, like others have said, it can be gone for a long time and then show back up again one day.

I'll keep you all posted if anything new happens.


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Old 12-26-2016, 11:40 AM   #28 (permalink)
 
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Well that sucks, sorry to hear it's still having issues. Just to clarify, does you're flickering only occur when the dimmer is at the lower settings?

Hopefully they figure something out. I can tell you as a tech there's nothing worse then having a vehicle with an issue that there is supposedly a fix for but it doesn't work, and there's no clear answer how to fix it.
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Old 12-26-2016, 12:47 PM   #29 (permalink)
 
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Originally Posted by Tach_tech View Post
Well that sucks, sorry to hear it's still having issues. Just to clarify, does you're flickering only occur when the dimmer is at the lower settings?

Hopefully they figure something out. I can tell you as a tech there's nothing worse then having a vehicle with an issue that there is supposedly a fix for but it doesn't work, and there's no clear answer how to fix it.
Yeah, it definitely does suck. Since it's one of the limited Mopar 16 editions (#200 of 500), it's a very special truck to me. Very sad that less than 500 miles and I already have an issue.

It did not flicker on full brightness. If you go down from that, it was flickering. Basically, as soon as I turned on my headlights, the dash lights dim (for night driving) and that was when it did it. The more I lower the dimmer, the worse it got. It only did it one time on my way to work. When I drove back home on the same day, it wasn't doing it and hasn't done it since, which from other people's experience is normal for this issue.


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Old 12-26-2016, 01:24 PM   #30 (permalink)
 
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Originally Posted by Sir John View Post
Yeah, it definitely does suck. Since it's one of the limited Mopar 16 editions (#200 of 500), it's a very special truck to me. Very sad that less than 500 miles and I already have an issue.

It did not flicker on full brightness. If you go down from that, it was flickering. Basically, as soon as I turned on my headlights, the dash lights dim (for night driving) and that was when it did it. The more I lower the dimmer, the worse it got. It only did it one time on my way to work. When I drove back home on the same day, it wasn't doing it and hasn't done it since, which from other people's experience is normal for this issue.
Ya that's pretty much the exact issue the updated software is supposed to fix. Lights flicker when on the lower dim settings. Back to the drawing board again I guess for a fix.
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