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Random flashing/flickering backlight on instrument cluster


This is a discussion on Random flashing/flickering backlight on instrument cluster within the Tech Info forums, part of the 4th Gen : 2009 - Present category!
Originally Posted by Tach_tech Ya that's pretty much the exact issue the updated software is supposed to fix. Lights flicker ...


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Old 12-27-2016, 12:07 AM   #31 (permalink)
 
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Originally Posted by Tach_tech View Post
Ya that's pretty much the exact issue the updated software is supposed to fix. Lights flicker when on the lower dim settings. Back to the drawing board again I guess for a fix.
Yup, it looks like it. That's probably why Ram is so interested in my truck right now.


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Old 01-09-2017, 08:42 PM   #32 (permalink)
 
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I just got my BRAND NEW Rebel back from the dealership today to only find that they cut my damn dash!!!!!!!!!! I am beyond pissed right now. This is why I didn't want to take it to the dealer. They took pics and said that they had to send them to Ram....why?!.....they did it! I took pics of the area before I gave them the keys and in the pics that damage is not there!
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Old 01-09-2017, 08:42 PM   #33 (permalink)
 
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No idea why that one is sideways


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Old 01-09-2017, 08:50 PM   #34 (permalink)
 
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As you can clearly see in the pics that took right before I gave them the keys, there's no cuts!
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Old 01-09-2017, 09:13 PM   #35 (permalink)
 
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It's hard to see the exact same area the damage is in since the pictures are from completely different angles, but I'm sure they did it.

It looks like someone just tried to pry that trim piece out and didn't know wtf they were doing. There's a T20 screw that holds it in, have to take out the screw then remove the cluster surround.

The reason they said they had to take pictures and send it away is to see if warranty will cover it. Even though technically it shouldn't be covered since it's not a defect from the factory. If warranty will cover it then the dealer won't have to pay for their mistake.

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Old 01-09-2017, 10:04 PM   #36 (permalink)
 
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Originally Posted by Tach_tech View Post
It's hard to see the exact same area the damage is in since the pictures are from completely different angles, but I'm sure they did it.

It looks like someone just tried to pry that trim piece out and didn't know wtf they were doing. There's a T20 screw that holds it in, have to take out the screw then remove the cluster surround.

The reason they said they had to take pictures and send it away is to see if warranty will cover it. Even though technically it shouldn't be covered since it's not a defect from the factory. If warranty will cover it then the dealer won't have to pay for their mistake.
Yeah, that one top pic it the better of the two to see that the cuts weren't there before. It took me about 3-5 seconds to see the cuts when I sat down in the seat. They DEFINITELY were not there before.


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Old 01-09-2017, 10:07 PM   #37 (permalink)
 
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Originally Posted by Tach_tech View Post
The reason they said they had to take pictures and send it away is to see if warranty will cover it. Even though technically it shouldn't be covered since it's not a defect from the factory. If warranty will cover it then the dealer won't have to pay for their mistake.
100% the reason. Completely dishonest. Clearly they have no integrity!


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Old 01-10-2017, 09:04 AM   #38 (permalink)
 
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Originally Posted by Tach_tech View Post
It's hard to see the exact same area the damage is in since the pictures are from completely different angles, but I'm sure they did it.

It looks like someone just tried to pry that trim piece out and didn't know wtf they were doing. There's a T20 screw that holds it in, have to take out the screw then remove the cluster surround.

The reason they said they had to take pictures and send it away is to see if warranty will cover it. Even though technically it shouldn't be covered since it's not a defect from the factory. If warranty will cover it then the dealer won't have to pay for their mistake.
I was wondering if you knew how involved replacing the top of my truckís dash was. As you might imagine, Iím very concerned that the dealership will do just more damage if the skill level requirement is higher than it was replacing the instrument cluster. I think Iíll send you a PM with this same question. I'm not sure how often you read in here.


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Old 01-10-2017, 01:46 PM   #39 (permalink)
 
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Originally Posted by Sir John View Post
I was wondering if you knew how involved replacing the top of my truckís dash was. As you might imagine, Iím very concerned that the dealership will do just more damage if the skill level requirement is higher than it was replacing the instrument cluster. I think Iíll send you a PM with this same question. I'm not sure how often you read in here.
Replacing the dash skin is a fairly involved job. Lots of pieces have to be removed. It's been awhile since I've done one but it's probably going to take half a day to do it if not more.
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Old 01-10-2017, 04:16 PM   #40 (permalink)
 
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Originally Posted by Tach_tech View Post
Replacing the dash skin is a fairly involved job. Lots of pieces have to be removed. It's been awhile since I've done one but it's probably going to take half a day to do it if not more.
Yeah, this has me very nervous. I don't want the same person, who cut the dash in the 1st place, touching my truck again....definitely don't want him removing my whole dash! I can only imagine the damage he would/could do.


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