So i upgraded my 2014 express from a ra2 to a ra4 about 4 months ago. It has been working fine up until the last 3 weeks or so.
Basically I have two issues that seem to be related. I get a message 2-3 times a week about the vehicle 911 phone needing service.
I originally purchased the purple 911 connector (its basically just a resistor). I checked the resistor with a meter and its fine. I also replaced the resistor just to be safe, but I received the message today even after swapping the resistor and verifying the new one was also working with a meter.
Prior to the 911 error i was noticing that my clock (which is set to gps sync) sometime randomly freezes and the clock will not progress until i shut the vehicle off and back on.
Recently the two seem to occur around the same time. I will get the 911 error and then within a few minutes the clock stops.
Its possible that the unit is just bad i guess but it works fine otherwise and worked fine for a few months leading up to this. My uconnect shows a 3g signal so despite not having an account for my car/vin there does seem to be some sort of a connection, I was curious if there was possibly an update.
The only other thing i know of is that when i originally installed the radio it had an active xm account, that went in-active a few weeks later after i called to inquire about traffic info. I think they shut me down as a result of that call when i basically told them i got the unit from a junk yard and the info they had on file was wrong.
If they went a step further (ie some kind of blacklist) than just putting me on a inactive account could that in any way cause this?
Basically I have two issues that seem to be related. I get a message 2-3 times a week about the vehicle 911 phone needing service.
I originally purchased the purple 911 connector (its basically just a resistor). I checked the resistor with a meter and its fine. I also replaced the resistor just to be safe, but I received the message today even after swapping the resistor and verifying the new one was also working with a meter.
Prior to the 911 error i was noticing that my clock (which is set to gps sync) sometime randomly freezes and the clock will not progress until i shut the vehicle off and back on.
Recently the two seem to occur around the same time. I will get the 911 error and then within a few minutes the clock stops.
Its possible that the unit is just bad i guess but it works fine otherwise and worked fine for a few months leading up to this. My uconnect shows a 3g signal so despite not having an account for my car/vin there does seem to be some sort of a connection, I was curious if there was possibly an update.
The only other thing i know of is that when i originally installed the radio it had an active xm account, that went in-active a few weeks later after i called to inquire about traffic info. I think they shut me down as a result of that call when i basically told them i got the unit from a junk yard and the info they had on file was wrong.
If they went a step further (ie some kind of blacklist) than just putting me on a inactive account could that in any way cause this?