Recently had my truck, a 2007 Ram 2500 5.9 to the dealer for an airbag recall on the driver's side. Horn worked perfectly before the recall. Shortly after picking up the truck noticed the horn was inoperative when activated from the steering wheel. Also noticed some scuffing on the inside of the steering wheel where the horn activation was. I should also mention that the horn works perfectly when activating the remote key lock.
Returned to the dealer today and was told that the inoperative horn was in no way caused by repair to the air bag recall and the part required to fix the horn would have to be ordered and would cost approximately $500.00 just for the part. I explained that the horn worked perfectly before it was brought in for the airbag recall and stated I believed the two were connected and requested the service supervisor call me. Still waiting on the call.
It should be noted that the day before taking the truck to the dealer I had a vehicle start to pull out in front of me which forced me to use the horn therefore I am positive it worked fine until taken to the dealer.
Has anyone else experienced this problem when getting the airbag recall done? Thanks for your time
Returned to the dealer today and was told that the inoperative horn was in no way caused by repair to the air bag recall and the part required to fix the horn would have to be ordered and would cost approximately $500.00 just for the part. I explained that the horn worked perfectly before it was brought in for the airbag recall and stated I believed the two were connected and requested the service supervisor call me. Still waiting on the call.
It should be noted that the day before taking the truck to the dealer I had a vehicle start to pull out in front of me which forced me to use the horn therefore I am positive it worked fine until taken to the dealer.
Has anyone else experienced this problem when getting the airbag recall done? Thanks for your time