09-22-2011, 02:25 PM
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#216 (permalink)
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Senior Member
Join Date: Jun 2010
Name: Sil
Posts: 176
Ram Year: 2008
Engine: Hemi 5.7
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This is a temporary workaround for the current updater issue.
1) If you want the trans options and can't wait, follow step 1 below. You will need to ask the Superchips representative for a trans tuning waiver form.
2) If you just want to update your tuner, follow step 2 below.
1) To get the trans options under an RA, call in (407-585-7000 or 1-888-227-2447) for an RA, the tuner must be locked / tuned to the vehicle. We will require a signed waiver. We will charge what $39.95 minus the cost of inbound shipping. We will need a copy of the inbound shipping receipt to accompany the tuner. We will ship the tuner back to the customer Fed Ex ground no charge. i.e. $39.95 minus $12.50 equals $27.45 charged to the customers CC.
2) Follow the outlined driver removal instructions: Login to Superchips Easy Update. Connect the tuner. Key Exchange error appears, close Superchips easy update. Click the Start button, right click My Computer and select Manage then click on Device Manager (Device Manager may be different for OS’s other than XP). With the tuner plugged in, expand "Universal Serial Bus controllers" and scroll down to "USB Programmer", right click it and select Properties. In the Driver tab select "Uninstall Driver." You will be asked to reboot your machine. Reboot it and start the Easy Updater software then plug in your tuner. You will see "New Hardware found" and "Installing Drivers." The Easy Updater should then rescan your tuner and proceed with the update. Again upon the completion of the initial update you will again receive the two Key Exchange Errors. Not to worry, the tuner did receive the required update and you can ignore the key exchange errors.
Thanks!
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__________________
2008 Dodge Ram 1500 QC HEMI
Superchips Cortex 3950
Aero Turbine 3030XL
Magnaflow Y-Pipe
Hellwig Sway Bar
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