I will never buy another mopar product in ny life !!!!!!!!

This thread gives me a headache. I agree with coobie, if you dislike it so much just get shed of it....

If I'm remembering correctly, I want to say the fix has to do with the gas or brake pedal. There is a thread on this forum or another forum with a successful resolution...

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Jarhead57 said:

I do that on the side, hell I'll troubleshoot all day if they wish...I charge by the hour

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The problem is that typically nobody will agree to pay you $100/hr to chase unicorns all day long, as problem may not even be fixable. Plus it's not cost efficient for the customer to troubleshoot certain issues.

I'm sure that if you agree to pay dealers hourly costs of $150/hr, they'll be diagnosing your truck from top to bottom all week long (given the mechanic will actually be competent) . And then you'll have a $10k repair bill for some bs. So obviously FCA isn't going to pay such rates, so dealers don't want to waste their time on complex diagnostics.

SitKneelBend said:

If I'm remembering correctly, I want to say the fix has to do with the gas or brake pedal. There is a thread on this forum or another forum with a successful resolution...

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Yeah Im not sure. There is an ongoing thread about it and people still complaining about it.

Part of the issue of resolution vs not is that there may actually be different issues. Some people define it as a certain speed range, but it might be just that the speed range corresponds with high gear 2000-2300 rpm. Some people say its a resonance thing, one person said changing to a K&N intake cured it (not on purpose, he modded the truck and the issue went away). It could be a host of other things too...motor/tranny mounts, torque converter, etc. Basically anything that runs at engine speed.

Im not giving up yet....taking it to a second dealer (per RAM cares suggestion). Stresses me out that they might just call it normal, but its worth a shot at least. The fact its worse in 4-Auto might be a clue, I will let them know when I bring it in.

Kap1 said:

The problem is that typically nobody will agree to pay you $100/hr to chase unicorns all day long, as problem may not even be fixable. Plus it's not cost efficient for the customer to troubleshoot certain issues.

I'm sure that if you agree to pay dealers hourly costs of $150/hr, they'll be diagnosing your truck from top to bottom all week long (given the mechanic will actually be competent) . And then you'll have a $10k repair bill for some bs. So obviously FCA isn't going to pay such rates, so dealers don't want to waste their time on complex diagnostics.

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Exactly, BUT Ive seen them do ZERO work diagnosing a warranty issue. Im not asking for 24 hours of tech time, but hell put the thing up on a lift and see if anything sticks out like a sore thumb. I suppose they could just say "drive it, when it breaks we'll handle it", but thats real easy to say when you arent the one owning/paying for it. You are right, though, if I brought it in and said Id pay for them to find the problem....a problem would be found, eventually.

You guys need to move to smaller towns. I can get my RAm in for either warranty work or non warranty work the same week. Usually get it back either the same day w at most. Free loaners too. Had great service to date.

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Do you have audio/video of this issue? I had a resonance issue resolved quickly by the dealer after they tightened a loose exhaust Bolt. Same day diagnosis and return.

In addition, there may be something to the K&N fix. The piece between the air filter box and throttle body is a baffled airbox meant to cut down on engine noise and I believe the proper name for it is a resonator.

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Jarhead57 said:

This thread gives me a headache. I agree with coobie, if you dislike it so much just get shed of it....

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I agree! Put this thread to bed!

Kap1 said:

The problem is that typically nobody will agree to pay you $100/hr to chase unicorns all day long, as problem may not even be fixable. Plus it's not cost efficient for the customer to troubleshoot certain issues.

I'm sure that if you agree to pay dealers hourly costs of $150/hr, they'll be diagnosing your truck from top to bottom all week long (given the mechanic will actually be competent) . And then you'll have a $10k repair bill for some bs. So obviously FCA isn't going to pay such rates, so dealers don't want to waste their time on complex diagnostics.

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SitKneelBend said:

Do you have audio/video of this issue? I had a resonance issue resolved quickly by the dealer after they tightened a loose exhaust Bolt. Same day diagnosis and return.

In addition, there may be something to the K&N fix. The piece between the air filter box and throttle body is a baffled airbox meant to cut down on engine noise and I believe the proper name for it is a resonator.

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Not yet. Looking for mounts for my sons Go Pro so I can see if anything is vibrating underneath the truck when it happens.

There isn't much sound, honestly, its just a vibration that you can feel through the 3 areas. Its not visible, nothing in the cabin rattles, etc.

As far as the K&N "fix", at first i thought it was nuts...but then I started thinking more about it, and its very possible. I checked out the intake box on my truck and it "hangs" by a few molded plastic pins and rubber grommets. Even with just 1300 miles on my truck I can easily move the box back and forth. Almost like the grommets are the wrong size or worn enough to not insulate. Add that up with engine movement and its very possible it could cause a vibration. Also not a fan of how the box hold bracket is bolted to the fender, but the tube to the engine is pretty stiff.....wonder if the engine wants to pull or push on that hose and causes issues too.

My first dealer didnt even look underneath the truck....they brought mine into the service garage just long enough to get the shop foreman into it for a test drive. Then we came back with my truck, he found a 2017 that did the same thing and sent me on my way.

Very possible it was just "that dealer", so Im trying another dealer later this week.

My only dealer experience for warranty work was much like described above. I have a whine coming from the rear differential, It is VERY noticeable. It is in the 65ish range, on both accel and decel. Left the truck at dealer for a week, Service adviser told me Tech drove a new one and heard same noise so it's normal.. My obvious thoughts are who even THINKS to drive a new truck to see if it also has a whine in the rear end. I mean No differential should make any noise, Period.. Should drive it , hear it, and say , O.k , thats not normal.
Despite the fact the noise wasn't there when New, despite the fact that I test drove a 2014 with 12K miles on it before buying my truck and it was also quiet.

SO I now have an appointment with dealer 2, for the 28th to do a ride along.. Hopefully that will bring some resolve. I try to keep a positive spin on life in general, however if this comes back from dealer no.2 as normal, I may possibly just trade and go to another manufacturer, which is shameful because I REALLY am enjoying the truck otherwise.

Ramit355 said:

What a great Dealer and sales guy! Yes its all about who handles our issues for sure.

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No doubt. He'll continue to get my business. I even had to wait an extra two weeks after I bought it because one of the workers there was pulling it around from the other lot and scraped the entire passenger side down the gate of that lot so it went to the repair and paint shop and they knocked an extra $2K off for me. It's a year old and already she's had 3 paint jobs. The original, then one at 10 miles, then one at 7,500 miles.

Jb7054 said:

I agree with you. These trucks are garbage and so are the dealers. If it weren’t for the advise of people on this forum my truck would be a mess of problems. It was at the dealer for a total of 14 days before they called me saying they can’t diagnose the problem. It turned it to be a dirty throttle body. Fixed it myself in 30 min. They’re useless. I was drawn to Chrysler after a few great jeeps. Those days are over. Chrysler produces trash now. 40,000 miles and more problems than any of my 200,000 mile jeeps ever had.

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I'm on my 4th Ram and never a single problem. But one lemon can ruin you forever. I'll be going back to GMC once I get a ***** Ram, that's the only other brand that hasn't donked me.

Back in 2011 I bought my Infiniti G37. From a dealer 500 miles from my house (got a great deal).

On the drive home I felt a vibration that started at 60mph or so and just kept building....could feel it in the pedals and eventually the rear view mirror vibrated so much you couldnt focus on anything in it.

Took the 500 mile old car to an Infiniti dealer near me. They drove it, acknowleged something wasnt right, then this is where it gets good....they kept the car until they could find what was wrong. At no point did they tell me they "tried another one and it did the same thing". They said they called Nissan who suggested reblancing the driveshaft, and my dealer said "the car is 500 miles old, send us a brand new driveshaft". They even stored my car inside a bay during a 24" snowstorm "no way we're going to let anyone try and clear snow off a brand new car"

So, yeah, it comes down to the dealers willingness to help out. Im guessing certain brands are better than others, in regards to reimbursement for warranty work, etc.

My RAM is the first American vehicle Ive bought in almost 20 years...I was hoping the service wouldnt be needed, and even if it were that it would be CLOSE to on-par with what I got from Infiniti (yes, I realize Infiniti is a "premium brand"), but so far Im getting the same service a lot of people in this thread are.

What would light a fire under their ass is a picket. Grab a chair, snacks and some drinks. Set up shop on public property and exercise your right to protest. Just have a sign that says “ask me why I won’t buy FCA products”. Get peoples attention.

I was going to take this approach when a dealer lied to me about the gear ratio on my truck. Was told with emails as proof my truck had 3:55 gears. Picked it up and turns out they were 3:21’s. All the proof in the world. Black and white and the ************* sales rep denied it. FCA gave me the run around blah blah blah. I ended up trading in my truck for my current RAM. Also, if you live in Toronto area and want to be lied to and scammed go to Peel Chrysler [emoji12]. Ooops. Hopefully josh west doesn’t read this. Oh crap.... I messed up again. Oh well suck it peel

Also, they bribe customers to leave good reviews. So don’t be fooled by the rating for the dealer. Read the negative reviews and that’s the truth about that dealer. Changing sales contracts after the fact etc....


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Kap1 said:

Sorry to hear about this.

Long wait is pretty normal for dealership service. They are operating on their terms, to increase efficiency and profits for them - since the warranty repairs pay less than non warranty.

I just had my truck in dealer for 3 weeks to fix manifold bolts, then they broke the right head, and then kept my truck for another 5 weeks to replace the right head. Most of this time was waiting for the Engine tech to be available as there were other trucks ahead of me, and parts were on the backorder for 3 weeks.

Good luck

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I have to brag about my dealership one more time. When my truck was roughed up by a dog, I sent it to the dealer for repairs and they told me it would be repaired and repainted and ready in 15 days. They had it ready in 12.

This is the dealership I use. 4.9 out of 5 stars with 99% Recommended. 2nd highest rated salesman is my salesman.

https://www.dealerrater.com/dealer/Hebert-s-Town-and-Country-Chrysler-Dodge-Jeep-RAM-review-20369/

Anyone in Durham Region go to Al at Fraser Chrysler formally Durham Chrysler. Peter the service manager was amazing to deal with A+ dealer


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chrisbh17 said:

The dreaded 2000 rpm vibration. Happens in any gear under acceleration, from about 2000-2300 rpm I can feel a vibration in the floor, gas pedal and steering wheel.
It doesn't seem very common but others have had the issue and I don't think I ever saw anyone with an actual fix

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That's horrible man. I would be pissed off as well.
Good luck. I hope they have a fix for it.

tones2SS said:

That's horrible man. I would be pissed off as well.
Good luck. I hope they have a fix for it.

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Me too! I kinda forget about it, then I go on this forum and I remember it all over again lol

Havent driven my truck in a while, not because of the vibration though. If, God forbid, I hear "normal characteristic" after this 2nd dealer visit, Im not sure what I would do. I love everything else about the truck, Id hate to give it up for this. And if I did give it up for this, I surely wouldnt be buying another RAM...even though I liked it a lot more than the F150 I tested.

My dealership is complete ****. Nobody ever answers the phone, if you leave a message it goes into a black hole. I've been there 8x dropping/picking up in the last 4 weeks. When I walk in I just stand there while they all continue to finish their conversations. Usually after a few minutes someone will acknowledge me.

My favorite was the 1st trip to the dealership in my Wrangler they charged me for the oil change/tire rotation. Okay all fine until a few days later I notice they didn't even do the tire rotation but charged me. Finally got through to the manager and he said they determined I didn't need a rotation so it wasn't performed but they still charged me. So did they forget to put the synthetic oil I paid for in too? Who the hell knows.

chrisbh17 said:

Me too! I kinda forget about it, then I go on this forum and I remember it all over again lol

Havent driven my truck in a while, not because of the vibration though. If, God forbid, I hear "normal characteristic" after this 2nd dealer visit, Im not sure what I would do. I love everything else about the truck, Id hate to give it up for this. And if I did give it up for this, I surely wouldnt be buying another RAM...even though I liked it a lot more than the F150 I tested.

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Could you do the Lemon Law in your state?

tones2SS said:

Could you do the Lemon Law in your state?

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As bad as I make it out to be, its not THAT bad. The truck doesnt get out of control or anything.

We do have lemon law in CT but Im not sure how tough it is to claim. Pretty sure it involves a safety issue and letting a dealer try to fix it 3 times. Annoying vibration isnt a safety issue, not sure it would qualify.