Bad experience with a body lift install in NJ

Disclaimer: Links on this page pointing to Amazon, eBay and other sites may include affiliate code. If you click them and make a purchase, we may earn a small commission.

NJ4X4

Senior Member
Joined
Aug 1, 2014
Posts
764
Reaction score
529
Location
South Jersey
Ram Year
2022
Engine
Hemi 5.7
Paid a local shop (way too much) to install a body lift on my truck and it turned into a giant fiasco.... They installed a Zone 1.5" kit to my truck that already has a 6" Pro Comp suspension lift. While it was there, I also had them install new Fox rear shocks and re-balance my tires. They had the truck for 3 days....which to me seemed ridiculous to start with. It wasn't the tire balance or shocks that made it 3 days....they initially said 3 days just for the body lift.

Anyway, picked the truck up and didn't realize they screwed up a few things. I don't drive it everyday, so when I got it back it was parked for a day or two. Then, I realized the rear bumper was not aligned correctly. The passenger side looked OK, but was real close to the body. The drivers side was all out of whack. The side angle of the bumper didn't match the body lines on the side of the truck and it was way further away from the side of the truck....a couple fingers could fit between the bumper and the body, where on the passenger side, I couldn't get a finger in there. The place that did the install is about an hour away, so I called them and told them about the rear bumper, but said it would be easier for me to just fix it myself. Spent an hour or so removing the spare tire, loosening the bumper bolts and trying to get it aligned correctly. Ended up adding 4 washers between the new brackets and the bumper to get it to look pretty good....still slightly more space on the drivers side....but not noticeable. When I dropped the truck off for the work, I asked them to paint any of the rear bumper parts that were being cut or ground down. Their answer was "you don't even need to ask...we always do that". Well, guess they don't "always" do it. They never painted anything and now I have shiny ground down metal that needs to be painted black before it rusts.

Now things get worse though.... When re-aligning the rear bumper, I realized they put a large chip in the paint on the very bottom of my tailgate. Now....I'm really pissed. I just spent 4 hours cleaning the outside of my truck before I dropped it off. I know every mark on the truck and know it wasn't there. The truck is as close to perfect condition as you can get. I park the truck and take one of the cars to work the next day, thinking I would talk to the owner about the problems, but never did get him on the phone. The following day, I took the truck to work. On the way home, I get a turn signal bulb out on my dash... then it went off. When I stopped, I turned on the turn signals and looked at the front of the truck to find out my projector headlights and the high beam bulbs were flashing like a turn signal. Unbelievable....they screwed up plugging the lights back together too! Now, I need to pull the grill off and remove the headlights to fix it.

Never again do I drop of any of my cars for work.... it's too hard to find a professional place that doesn't damage things and can do the job correctly!!
 

sammon287

Member
Joined
Mar 16, 2016
Posts
39
Reaction score
19
Location
Pennsylvania
Ram Year
2016
Engine
5.7, 8sp
No-one cares as much about your truck/car/motorcycle as you do. Shops exist to make money and time is money. I hate leaving my truck with anyone and try to avoid it. I recently had my first warranty repair and it seems Ok so far, but I haven't crawled underneath to check things out yet. I thought about just buying the faulty part (fuel level sensor) and doing it myself. I took a gamble and let the dealer do it since it only has 23k on it.
I recently had body work done after I was rear ended and it took three return trips and one overnight stay to make it right after it was "finished". They actually repaired and repainted the tailgate without noticing that it was twisted and wouldn't latch on one side. Two weeks later, it got hit while parked, so I'll be trying a different body shop soon. Fingers crossed.
 

Purplert

Senior Member
Joined
Sep 5, 2017
Posts
1,031
Reaction score
707
Ram Year
2014
Engine
5.7
Yep most shops really don’t care for your vehicle like you do, their in the business to make money and usually involves half ass work and quick work. Sucks but good shops seem to be rare.


Sent from my iPhone using Tapatalk Pro
 
OP
OP
NJ4X4

NJ4X4

Senior Member
Joined
Aug 1, 2014
Posts
764
Reaction score
529
Location
South Jersey
Ram Year
2022
Engine
Hemi 5.7
American Truck Center.....Woodbury, NJ
 

Jerzey111

Senior Member
Joined
Jul 4, 2016
Posts
264
Reaction score
94
Location
North New Jersey
Ram Year
2014
Engine
5.7
Thanks, **** with name like that I would prob feel good dropping it there. Leave few reviews on Google etc.
 

transam210

Member
Joined
Jun 18, 2017
Posts
84
Reaction score
45
Ram Year
2016
Engine
5.7
American Truck Center.....Woodbury, NJ

Got my BDS air ride lift done there and had zero issues, also know about 30 guys that got work done there over the last 10 yrs and never had a complaint. You should really stay away from body lifts, they're nothing but trouble.


Sent from my iPhone using Tapatalk
 
OP
OP
NJ4X4

NJ4X4

Senior Member
Joined
Aug 1, 2014
Posts
764
Reaction score
529
Location
South Jersey
Ram Year
2022
Engine
Hemi 5.7
You should really stay away from body lifts, they're nothing but trouble.

Well, in my case the trouble wasn't from the body lift. It was the installer who didn't paint the cut parts like they agreed to....it was the installer that didn't align the bumper correctly...it was the installer that didn't plug the headlight wiring together correctly or check to make sure it was right....it was the installer that chipped the paint on my tailgate. I can't blame the body lift for those things.
 

JB1

Senior Member
TOTM Winner
Joined
Nov 3, 2011
Posts
8,366
Reaction score
7,529
Location
Houston, Texas
Ram Year
2017
Engine
Hemi 5.7
Sorry to hear about your troubles, I hate letting anyone work on my vehicles, dealers or shops.
 

Timmy01

Member
Joined
Jan 30, 2018
Posts
38
Reaction score
78
Location
Bergen county
Ram Year
2017
Engine
5.7
Couple thoughts... yes nobody cares about your property more than you but when you pay good money to a business for a service you expect them to care for your property as if it were their own. Let alone do the most basic things like plaint/primer cuts and drill holes. I usually refrain from trashing a business with a bad review but if you’ve given them ample opportunity to make it right and they don’t respond correctly... well it’s fair game and that’s how the market works.



Sent from my iPhone using Tapatalk
 
OP
OP
NJ4X4

NJ4X4

Senior Member
Joined
Aug 1, 2014
Posts
764
Reaction score
529
Location
South Jersey
Ram Year
2022
Engine
Hemi 5.7
So I fixed the rear bumper alignment last weekend and today I removed the grill and headlights to fix the wiring. The more I look at the work this place did, the more I realize how bad they really are. There's a removable panel in each front wheel well to access a sliding plastic clip that locks each headlight in. On one side, the plastic clip was in the locked position....on the other side, they never moved the clip to the lock position. So. I remove the headlights to get to the wiring, which are harness' I bought from Retroshop for my projector headlights. There's two connections on each side that plug into the wiring from the headlights.....both sides were crossed....plugged to the wrong connector. After switching the plugs, everything works fine again. But, for anyone familiar with these plugs, there's a red plastic slide lock on the connector. On one side, they never slid either of the locks to the locked position after plugging it in. This place couldn't even plug a connector together properly. WTF!

I attached a pic of the rear bumper out of alignment from before I fixed it. The pic doesn't show how bad it was with the space between the body. I also attached a couple pics of the giant chip out of the tailgate. All I can say is worst place ever. I don't care who says they had a good experience there....this place is horrible.

IMG_1021.JPG

IMG_20180421_152838.jpg

IMG_20180421_152832.jpg
 

SYKRAMMAN

Banned
Joined
Jul 10, 2017
Posts
2,401
Reaction score
1,640
Location
Jersey shore
Ram Year
06 Mega
Engine
5.7
That’s terrible, they definitely saw that chipped paint, they are probably trying the ol’ lets see if he notices scam. I would be on that owners ass for a paint job! At the least!
 

Big Blue Hemi

Keep on keeping on
Joined
Nov 8, 2014
Posts
239
Reaction score
94
Location
Right Coast
Ram Year
2012 Ram 1500 Laramie
Engine
5.7
American Truck Center.....Woodbury, NJ

Crap
Was thinking of using them for a couple things I am contemplating. They are fairly close. Oh well, I won't even bother to stop. Unfortunately not many truck places around here.
 
OP
OP
NJ4X4

NJ4X4

Senior Member
Joined
Aug 1, 2014
Posts
764
Reaction score
529
Location
South Jersey
Ram Year
2022
Engine
Hemi 5.7
When I talked to the owner there, he did say "bring your truck back in and we'll take care of the headlights and bumper". But, there's no way I'd ever drop the truck off there again. If that many things were bad the first time, who knows what they would do the next time. So I ended up fixing the bumper and headlight wiring myself. I'm still trying to figure out what to do with the paint on the tailgate. I have color matched paint from Dr. Colorchip for my truck. I'm going to try that this weekend. I think the issue I'm going to run into is how deep the chip is...I don't think it will ever fill it high enough to match the rest of the tailgate. And, I was hoping not to re-paint the tailgate. It has a couple Rocky Ridge stickers on it, one of which is probably impossible to replace. It's a "Phantom" edition from RR, but they no longer make that edition...so I doubt they still have the logos for it.
 
Top