DEF System Error See Dealer

Discussion in 'General Discussions' started by Mallardsx2, Dec 1, 2016.

  1. Mallardsx2

    Mallardsx2 Junior Member

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    Ram Year:
    2016
    Engine:
    Cummins 6.7
    Ya.........

    Brand new truck.
    I put a lot of highway miles on it.
    Got 21K on it...
    Been in the shop for a full week now.
    My advice to anyone looking to buy a new ram cummins...
    Dont buy one unless you are willing to delete that system right out of the gate.

    I'm a Ram guy.... but this piece of crap is absolutely driving me nuts.

    Been to two dealers and nobody can figure out what is wrong with it.

    DEF SYSTEM ERROR 150 miles until 5MPH max...

    If anyone knows anything about this please contact me. I would like to tell the dealer anything I can find out about this truck because clearley they have no freaking clue.

    I am suppose to leave to go to Nebraska on a deer hunt in the morning...its 3:48 and they still have not called me.

    Man am I upset..
     
  2. UrbanKnight

    UrbanKnight Member

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    2015
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    I had that issue to. It was a flash update they needed to do to resolve. Nothing was actually wrong with my truck. It was a 14 Laramie 6.7
     
  3. MADDOG

    MADDOG CTD Driver Staff Member

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    My neighbor had a lot of issues with his too.

    He just had it pulled off, went with pipe and a tip and a tuner. He's one happy camper now.
     
  4. Ramtech2319

    Ramtech2319 Member

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    I'm a diesel tech for dodge 9 out of 10 times it needs a new def tank it will fix it! After fixed the ecm needs to be reflashed to get rid of the fault
     
  5. Ramtech2319

    Ramtech2319 Member

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    Hopefully the tanks are available been on back order for a while.
     
  6. ramcares

    ramcares Senior Member

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    Hi Mallardsx2,

    Sorry to hear about this! Can you PM our page with your VIN and contact information? I would like to look into this further for you.

    Andrea
    Ram Social Care Specialist
     
  7. DerTrom

    DerTrom Junior Member

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    Probably I have the same problem.
     
  8. thrashie

    thrashie Senior Member

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    Ram Year:
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    Engine:
    6.7l cummins turbo diesel
    yep, my truck thows the CEL everytime it has to do a recharge..the dealer just did $1600 of warranty work, guess what happened on next recharge? yep, the CEL came back on again....
    I've only had this truck a couple months @ 22k miles (bought used), I haven't gone a week without the CEL coming on!
     
  9. Mallardsx2

    Mallardsx2 Junior Member

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    After the truck being to two dealerships. They finally got the problem figured out. It was a sensor in the DEF tank itself. Talk about frustrating....I never did get my truck ready to go on my hunt but at least the dealer gave me a loaner car Jeep Compass 2X4 and I was able to continue with my plans.

    I cant says more about the customer care of Hayes Chrysler of Baldwin Georgia. They took my frustration very well and were very understanding. They are top notch folks down there and did everything they could to help me out. I cant blame them for my troubles nor can I blame their service department who literally had my truck in the shop for days trying to figure out the problem after having previously taken my truck to Lakeland Chrysler in Greenville Pennsylvania who not only had the wrong part number that they said needed fixed but told me they couldn't get the part until the end of the week (Which is extremely unacceptable)

    All in all I am quite sick of the situation and how Chrysler has handled the Open problem of the DEF in their new trucks.

    As far as PM'ing you my vin number... NA I guess not.

    You people shouldn't need my vin number or anyone elses vin numbers. You people should be contacting the dealers to see the thousands of warranty claims that are brought to the surface by your faulty craftsmanship.

    Just having to get online to vent gets my blood boiling about a problem that is AS BIG AS LIFE and all over the internet on 8000 web pages....

    Shame on you Crystler for even producing something that IS GOING TO FAIL. Its not if, its when!

    Makes me sick just to tell anyone that I am a dodge guy.

    Missed the mark bad with the DEF systems and its a shame because the truck and engine are fantastic...

    Who would have thought that the exhaust would be its shortcoming.
     
    jpsfj60 likes this.
  10. CDN Ram

    CDN Ram Senior Member

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    Ram Year:
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    RamCares is simply trying to help you out, no need to call her or RAM out over it. You find in life you'll get more done with honey than you ever will with vinegar.
     

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