This is why I hate letting anyone touch my truck!! (Pics)

Discussion in 'Interior' started by Sir John, Jan 9, 2017.

  1. Sir John

    Sir John Senior Member

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    Andrea (RamCares) has been all in this this from the beginning with my flickering dash warranty issue…why the truck was at the dealership in the 1st place. She has been awesome…actually blew away my expectations and if Ram continues with that level of customer care, then they will have a lot more customers. Andrea even told the dealership more than once to be very careful with the truck because the customer (me) was very nervous. I left her a voicemail last night when I was still at the dealership. I can only imagine her reaction when she hears it today. SMH
     
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  2. Rado

    Rado Senior Member

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    Thanks for your update,, Good to hear RAM Care really works :) Best of luck
     
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  3. Hootbro

    Hootbro Senior Member

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    I will tell you right now, you are either going to have to accept some type of "spot" repair or the whole dash assembly shell is going to have to be replaces since the dash top is not a separate piece to the dash frame assembly.

    If they were that ham fisted with a simple cluster change, no telling what they will do with a whole dash assembly change.

    You are right to be pissed. I had the same issue with a certified used Saturn back in the day that had unseen on the lot hail damage on the roof. Their "paintless" repair guy trashed just about every interior piece with his club feet and incorrect tools he used to get to the headliner and bottom side of the roof. When it was all done, the dealership probably loss close to $3k in interior replacement parts and labor to make it right.
     
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  4. 00R/T

    00R/T Supporting Member

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    The higher tier customer support folks at corporate are EXCELLENT. The problem is, most of the dealership and lower level folks aren't and that's who most customers speak with. FCA really needs to step things up in that department to avoid scaring people away.

    Hopefully Andrea takes care of you. I would settle for nothing less than a brand new dash, and I would try to find another dealer with a highly regarded service department if it possible to do so.
     
  5. Sir John

    Sir John Senior Member

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    If what you say is true, there no way I will have them replace the whole dash assembly shell. Going off from their recent work, I could only imagine the mess they would make. It’s literally giving me a daymare (a day time nightmare...lol).
     
  6. Hootbro

    Hootbro Senior Member

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    Item #1 is how the whole dash shell and top comes as one assembly.

    There is also a possibility they could had it off to a third party upholstery shop but that has it's risks also.

    [​IMG]
     
    Last edited: Jan 10, 2017
  7. huntergreen

    huntergreen Senior Member

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    hopefully a different tech will will fix it properly this time.
     
  8. THETANK

    THETANK Senior Member

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    accidents happen, as long as it's fixed no harm no foul.
     
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  9. Sir John

    Sir John Senior Member

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    OMG!...there's no way I would trust them to do that much work!! That's freaking crazy! Now, I don't know what to do about this.
     
  10. VegasDragger45

    VegasDragger45 Senior Member

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    You can watch from the service center at Towbin Dodge
     
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