Anyone Hear Anything Yet?

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Kapt

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I read on the Facebook ad that a few people have started hearing back about their claims. Anyone here hear back from them yet?
 
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Kapt

Kapt

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Over a month now. Not a single word. This blows
 
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Kapt

Kapt

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Nice. Mine hasn't got past the first stage yet. If don't hear anything back from them by Thursday, I'm calling the provided number and asking them what's going on. How long ago did you file the initial claim?
 

turkeybird56

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I just checked the web site, same as post # 3. Now there is no date so not know when/if sent:

FCA CHECK.JPG
 
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Kapt

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I only have the first one checked
 

Patrity

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Nice. Mine hasn't got past the first stage yet. If don't hear anything back from them by Thursday, I'm calling the provided number and asking them what's going on. How long ago did you file the initial claim?

I filed on may 7th
 
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Kapt

Kapt

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I called them. They said everything looked good, they didn't need anything else from me, but they didn't know when I would get a reply. All I wanted to know whas how long they thought it was going to take. Oh well. Someday :)
 

duunoit

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Both of my claims (previous and current owner) say that the check had been mailed. For the previous owner one, it has been a couple of weeks but I still haven't seen the check...
 
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Kapt

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Six weeks to get the check is what they say. When did you file the claim
 

duunoit

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Submitted them both May 5th. Took me a week or two to get the update done on the current owner one.
 

Barty88

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I submitted May 15th and am still at stage 1. I have called so many times now that I actually educate the call center people who at times have no idea even though they are trained to speak like they do. Last woman I talked to said that the file number and case number were different. Went through this whole long thing because I was recently 'assigned' a case number and thats different then the file number I had. 10 minutes later, looking info up and doing a deeper dive and the two numbers are the exact same... same thing. I just dont understand why they have a call center that can literally answer zero questions. All it does is to further irritate the customer. Ship 85% of these call center folks who (as they say) work for FCA and are not contractors over to the claims department for a little while so they can get caught up on claims, this is ridiculous. I am worried the previous owner will also try to put a claim in even though it was a commercial vehicle owned by the dealership (or the GM or owner or something) and they are expressly denied a claim according to FCA so that may be more red tape and more delay.
 

buddy guy

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I submitted May 15th and am still at stage 1. I have called so many times now that I actually educate the call center people who at times have no idea even though they are trained to speak like they do. Last woman I talked to said that the file number and case number were different. Went through this whole long thing because I was recently 'assigned' a case number and thats different then the file number I had. 10 minutes later, looking info up and doing a deeper dive and the two numbers are the exact same... same thing. I just dont understand why they have a call center that can literally answer zero questions. All it does is to further irritate the customer. Ship 85% of these call center folks who (as they say) work for FCA and are not contractors over to the claims department for a little while so they can get caught up on claims, this is ridiculous. I am worried the previous owner will also try to put a claim in even though it was a commercial vehicle owned by the dealership (or the GM or owner or something) and they are expressly denied a claim according to FCA so that may be more red tape and more delay.

Have you been to Home Depot? In Canada anyways my beef used to be lack of staff. Obviously a frequent complaint as they hired more staff...who don't know anything about home repair stuff. I do like the deer in the headlights look when you ask them a question
 
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Kapt

Kapt

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GAAA!!! I hate waiting!!! OK. I feel better now
 
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Kapt

Kapt

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I've pretty much given up hope of this happening before summer is over. How 'bout you?
 

duunoit

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Got back from being out of town for a couple of weeks and both checks were waiting on me when I got back....

The previous owner check was dated 6/17, the current owner check was dated 7/1 (both submitted on 5/5).
 
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Kapt

Kapt

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Saturday will be two months since I submitted the claim. Nothing from them yet
 
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