I think I am done with Chrysler products

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Trailmaker

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Should have corrected him in that the saying is the “back forty” and not the “North forty” and yes, it is designed to go there. You bought 3 vehicles that keep breaking so they should be kissing your ass right now. Fixing a plastic liner would be an easy fix to keep a happy customer that might buy a 4th vehicle down the road!
I don’t disagree I guess I’m just more easy-going and rather fix the little stuff myself as it seems to be fairly simple 15 to 30 minute job and I don’t think graphics or paint is warranty covered to easily
 
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Meister

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Our team certainly understands your frustration and we do apologize, Meister. To clarify, were repairs made while at the dealer? Please let us know if you still require assistance.

Kate
RamCares


Kate previous issues have been completed at the dealer. I have lost trust and faith in the FCA brand and service at this dealership. Repairs appear to be shoddy at best. Then telling me a truck isnt supposed to flex amd that's my problem....its ok I wont spend the money on any more FCA brands. In fact I wont be utilizing them again for service.
 
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Meister

Meister

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So when was this supposed Golden Age of Ozzie and Harriet car dealers where every vehicle was nearly perfect and every whim of the owner was cheerfully handled by the dealer with absolute smiles and free of charge? I have seen threads like this before and i talked to my father who has owned cars for 60+ years. Throughout that time he has seen good dealers and bad dealers, cars that needed no repairs throughout their lifetime and others that needed multiple repairs in their first year of ownership. I am not convinced the car business has actually changed.

I think the only way to get this nirvana is to pony up for the super luxury brands like this one. https://www.bugatti.com/chiron/ They are hand built and inspected multiple times to be as flawless as possible. These dealers know their customer by name. Heck we probably know their customers names. Even the smallest issue is handled immediately and without charge to the customer. Routine maintenance. They send a transporter to pickup the car, service it and return it fully detailed. Needs a part that takes a day to have flown in from the factory. The owner probably has 15 others to drive or the dealer will bring them a comparable vehicle to drive.

From a Bugatti dealer near me;
"Just as every BUGATTI is a unique one-off, every demand and desire of its owner is a new, ever-welcome challenge for us. Your BUGATTI partner is your highly qualified specialist on-site and offers you customised consulting, first-class, dedicated service and the unforgettable BUGATTI experience. Contact your personal adviser and let them guide you through the exclusive BUGATTI cosmos, precisely tailored to your needs."

For the rest of us we pays our money and we takes our chances. We can try to hedge by trying to find a dealer with a good reputation or a brand less likely to need repairs. In the end, it is still the luck of the draw with mass produced commodity vehicles and their dealers.

If you like ****** service that's on you. We live in the 21st century. They charge a **** ton of money for these trucks, yet the use cheap material and have bad attitudes. Can you image going to Bugatti and being treated this way? Service is service. I guess if your willing to just accept that. Then it falls on you. However the longer folks get away with this type of treatment only makes it more acceptable.
 
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Meister

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I traded in a 16 silverado and it had a top end leak on the timing cover. 3000 miles. Recalls are unfortunately a fact of life. be happy you don't have to put a catch can on the power wagon and disable MDS and everything just to make the motor acceptable. The 5.3s in the silverados are plagued with problems. If the motor is good and ball joints and brakes and stuff like that aren't ******** the bed, it's a win. Rattles will happen etc. Nothing is perfect. if you never want anything to break or wear out don't drive it. Plus depending on the climate you live in, that can affect things as well. i'm amazed we people in the great white north don't have leaks all the time due to expansion and contraction. You have to work the kinks out of every vehicle (used or new)


A few kinks sure no problem. Large failures is not acceptable. If you buy something new it should have some trouble free times
 

Travelin Ram

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With all the repairs you listed for that truck it’s definitely a lemon. I understand where you’re coming from. My patience is short on expensive vehicles that don’t perform. I’d have traded it off some time ago.

I really enjoy driving Rams, which is why I buy them. My experience has been they have all required more warranty repairs than the other brands, unfortunately. But I’ve never had one as bad as yours.
 

chri5k

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If you like ****** service that's on you. We live in the 21st century. They charge a **** ton of money for these trucks, yet the use cheap material and have bad attitudes. Can you image going to Bugatti and being treated this way? Service is service. I guess if your willing to just accept that. Then it falls on you. However the longer folks get away with this type of treatment only makes it more acceptable.

I get acceptable service from my local dealer when I need something from them. I also get acceptable service from from my local independent garage. I think every brand has its issues but by and large most customers are satisfied. If one truly has a lemon, the laws around that seem to work pretty well. If you want to find a dealer to who will cater to your every whim and fix things you break at no charge that probably won't happen with a mass market product or dealer.

If you pony up $3M+ for a Chiron or $19M for a La Voiture Noire, I can guarantee you the dealer will cater to your every whim and fix things you break for free. The vehicle will be flawless when you take delivery. Hit a curb and scuff a wheel, they will replace it. Sit in the seat with a pen in you pocket and mark up the leather. They will reupholster the seat free of charge. Run over a branch on the estate and tear the wheel well liner. They will replace it for free. Short of intentionally destroying the vehicle, they work tirelessly to make you happy and do it with a smile. They will call you the Grand Poobah Oh Exalted Customer if you wish. They will serve you food and drink in their lounge if you choose to wait for your vehicle to be serviced. They will loan you an equivalent vehicle if yours is inoperable. They will fly parts overnight via private courier from the factory if they don't have what they need at the dealer. The service you will get from them will be truly impeccable. Perhaps then you will be happy.

I know people in that business and short of it being illegal or immoral, there is not much they won't do to make a sale or please a customer after the sale. See they don't want you telling your buddies on bugattiforum.com that Bugatti sucks when dealing with $3M+ cars. To them, reputation is everything.
 
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56PW17

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I don’t know how this thread got to comparing 3mm cars service to ram HD pick ups service but here’s my opinion.

back to meister on your original post. I feel your pain on recalls and broken parts. I also feel your pain on dealing with a a **** service center. I love my ram but I have to admit some service center treat you like dogsh!t. In most of my experiences I have to cool myself off because of the level of disrespect that comes across the counter (a majority of the time). I have found a service center that takes pride in being just that. A center for service. And it shows in how they treat their customers and the repairs they make.

I suggest you try and find one for yourself. I travel an hour away for the one I go to because the 4 around me are such D!ckheads. oil changes in the (fast lane) at the “largest and best” center by me is routinely 2.5-3 hrs. I go to the mobile One down the road and laugh when it takes 15 mins or less.

As for your broken parts. This is frustrating to say the least. If the truck is under warranty I would demand the parts be fixed. End of story. I don’t understand what a warranty is for if you can’t get parts replaced and fixed the right way when broken.

If you have tried the FCA brand and it doesn’t meet your standards, which in your case with all you have dealt with it doesn’t sound like it does I would try and lemon the truck. It’s a pretty easy process and a lawyer will do all the work for you. I hope you find a brand that has a quality product that you can enjoy and not spend so much time in the shop. Nothing more frustrating than spending money paying for a truck while it’s in the shop. Good luck man. Sorry to hear you have all these issues.
 
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Meister

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I get acceptable service from my local dealer when I need something from them. I also get acceptable service from from my local independent garage. I think every brand has its issues but by and large most customers are satisfied. If one truly has a lemon, the laws around that seem to work pretty well. If you want to find a dealer to who will cater to your every whim and fix things you break at no charge that probably won't happen with a mass market product or dealer.

If you pony up $3M+ for a Chiron or $19M for a La Voiture Noire, I can guarantee you the dealer will cater to your every whim and fix things you break for free. The vehicle will be flawless when you take delivery. Hit a curb and scuff a wheel, they will replace it. Sit in the seat with a pen in you pocket and mark up the leather. They will reupholster the seat free of charge. Run over a branch on the estate and tear the wheel well liner. They will replace it for free. Short of intentionally destroying the vehicle, they work tirelessly to make you happy and do it with a smile. They will call you the Grand Poobah Oh Exalted Customer if you wish. They will serve you food and drink in their lounge if you choose to wait for your vehicle to be serviced. They will loan you an equivalent vehicle if yours is inoperable. They will fly parts overnight via private courier from the factory if they don't have what they need at the dealer. The service you will get from them will be truly impeccable. Perhaps then you will be happy.

I know people in that business and short of it being illegal or immoral, there is not much they won't do to make a sale or please a customer after the sale. See they don't want you telling your buddies on bugattiforum.com that Bugatti sucks when dealing with $3M+ cars. To them, reputation is everything.
So your ok with getting ****** service...got it. Thanks for being an internet ninja with a touch of narcissism....your cool bro
 
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Meister

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I don’t know how this thread got to comparing 3mm cars service to ram HD pick ups service but here’s my opinion.

back to meister on your original post. I feel your pain on recalls and broken parts. I also feel your pain on dealing with a a **** service center. I love my ram but I have to admit some service center treat you like dogsh!t. In most of my experiences I have to cool myself off because of the level of disrespect that comes across the counter (a majority of the time). I have found a service center that takes pride in being just that. A center for service. And it shows in how they treat their customers and the repairs they make.

I suggest you try and find one for yourself. I travel an hour away for the one I go to because the 4 around me are such D!ckheads. oil changes in the (fast lane) at the “largest and best” center by me is routinely 2.5-3 hrs. I go to the mobile One down the road and laugh when it takes 15 mins or less.

As for your broken parts. This is frustrating to say the least. If the truck is under warranty I would demand the parts be fixed. End of story. I don’t understand what a warranty is for if you can’t get parts replaced and fixed the right way when broken.

If you have tried the FCA brand and it doesn’t meet your standards, which in your case with all you have dealt with it doesn’t sound like it does I would try and lemon the truck. It’s a pretty easy process and a lawyer will do all the work for you. I hope you find a brand that has a quality product that you can enjoy and not spend so much time in the shop. Nothing more frustrating than spending money paying for a truck while it’s in the shop. Good luck man. Sorry to hear you have all these issues.


I like the ram alot but man the repairs and issues with service sucks....I'm frustrated by the experience. Unfortunately lemon laws I believe have to have the same part go put 3 times or like 3 transmission issues
 

56PW17

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I like the ram alot but man the repairs and issues with service sucks....I'm frustrated by the experience. Unfortunately lemon laws I believe have to have the same part go put 3 times or like 3 transmission issues

do yourself a favor and call a lemon attorney. I had one issue with my truck and they were confident they could get it through with the lemon law for a replacement or buy out. really its just a phone call and they will be sympathetic.

i understand your frustration
 

thkbaron

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you should look at the thread ******** about the drag link recall. lol. and yeah I agree with your previous statement on you should absolutely have some trouble free time on something new. It's a bummer you've had so many things with your ram. I really do think you are getting the most truck for the money with the ram brand though. Bone stock I think the power wagon is by far the best looking truck out there. Ford and chevy you need to do a **** ton of mods to get them to look nice.

Take my 16 silverado LT for example. I wouldn't have taken a second look at it on the lot but they just had a level and some different tires and rims. It turned my head. Then I went nuts on it and it became a totally different truck.

I dunno if you really like the power wagon I say suck it up but if it continues, make some calls and *****. we live in a society where quality of craftsmanship and customer service are ****** unfortunately. You really need to call people on their BS. Now if you can afford a Bugatti for example you damn well better get sweet service for the price you pay for their stuff. Unfortunately our vehicle are just run of the mill trucks.
 

ALRedneck

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I don’t disagree I guess I’m just more easy-going and rather fix the little stuff myself as it seems to be fairly simple 15 to 30 minute job and I don’t think graphics or paint is warranty covered to easily
You’re definitely right about doubt sweat the small things. I have a graphic peeling and I’m not worried about it. I have that squeaking brake cable taped down in the back too. Never even discussed with dealership. But if I was Meister and had all those drive train problems, I won’t have been kind about the its not designed to go on the north forty. Of course it. If my wheel well liner cracked like that I would assume I hit something and don’t expect my graphics to last long either but I’m cool about it because I’ve had 25,000 miles of trouble free on my drive train. I’m sure my trigger would be lighter too with all the problems he had.
 

BoldAdventure

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My issue is the amount of times these vehicles go into the repair shop. I am frustrated with the dealer. The dealer hires these folks to represent their organization. Car sales and service is a service industry. Poir service equates to poor outcomes.
Unfortunately this does represent the brand. Poor outcomes and low quality control leads to many issues and repairs.

I do enjoy the capability and functions of the truck. Hell I like the truck. My issue is the quality of the truck. I have had a new oil pump, new trans, new ac motor, new window motor plus recalls. Makes it tough to continue to like it....only 23k on the clock.

If I broke it I get it, but spending that much money on a vehicle to be treated poorly for service. Makes it a no go in my book. Just my 2 cents I guess. Yep I'm steamed right now. I will be looking at other trucks as I dont know about the reliability of this one.

Actually, everything I hear, and see on like every forum and Facebook group about FCA, comes down to one point. Across the board.

THE DEALERS SUCK DONKEY BALLS.
 

JWExperience

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I’ve found in customer service that most people want to be heard and feel that you at least tried to help. ****** attitude with excuses/blame doesn’t get any of that done and leaves the customer angry every time. There’s nothing wrong with expecting customer service from a car dealer! These are some weird responses to a guy with dozens of trips to a dealer for three different vehicles.

I love the looks and features of my ram but think it has a lot of little issues that I never had with my Tundra. Starting with a crooked bumper that the dealer says is normal, window guide that breaks every other year from window icing, electrical gremlins, soft paint/metal, manifold tick, poor brake components, etc

I felt confident that I could weld the hood shut on my tundra after an OC and drive it for a few years without a failure. It was down once in 8 years from a rock hitting a wiring harness on the hwy. Never changed a pad or rotor until after 60k and did regular oil changes. Ram had warped rotors at 24k.

Failures on cars 50 or even 25 years ago are not apples to apples to this because engineering, machining and tech has come extremely far, it should be unacceptable today but people are used to it I guess...inertia. I agree that every forum talks about problems with that specific vehicle BUT there’s certainly a higher frequency of it here.

Good luck with your truck...




Sent from my iPhone using Tapatalk
 

Trailmaker

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If you like ****** service that's on you. We live in the 21st century. They charge a **** ton of money for these trucks, yet the use cheap material and have bad attitudes. Can you image going to Bugatti and being treated this way? Service is service. I guess if your willing to just accept that. Then it falls on you. However the longer folks get away with this type of treatment only makes it more acceptable.

The service department is different the Cadillac but you’re right we do pay the same price. Good point! I can get better service from Cadillac for the same money. I really wanted to like the Cadillac truck for some of the same service reasons we are talking about. We don’t have to compare to a million dollar car, as 62k ( what a 2019 PW cost) won’t buy the top-of-the-line Mercedes, Lexus or Cadillac, but it will give you any one of those three cars in the lower class with still the upper class service. So yeah I agree with you there.

I don’t know how this thread got to comparing 3mm cars service to ram HD pick ups service but here’s my opinion.

back to meister on your original post. I feel your pain on recalls and broken parts. I also feel your pain on dealing with a a **** service center. I love my ram but I have to admit some service center treat you like dogsh!t. In most of my experiences I have to cool myself off because of the level of disrespect that comes across the counter (a majority of the time). I have found a service center that takes pride in being just that. A center for service. And it shows in how they treat their customers and the repairs they make.

I suggest you try and find one for yourself. I travel an hour away for the one I go to because the 4 around me are such D!ckheads. oil changes in the (fast lane) at the “largest and best” center by me is routinely 2.5-3 hrs. I go to the mobile One down the road and laugh when it takes 15 mins or less.

As for your broken parts. This is frustrating to say the least. If the truck is under warranty I would demand the parts be fixed. End of story. I don’t understand what a warranty is for if you can’t get parts replaced and fixed the right way when broken.

If you have tried the FCA brand and it doesn’t meet your standards, which in your case with all you have dealt with it doesn’t sound like it does I would try and lemon the truck. It’s a pretty easy process and a lawyer will do all the work for you. I hope you find a brand that has a quality product that you can enjoy and not spend so much time in the shop. Nothing more frustrating than spending money paying for a truck while it’s in the shop. Good luck man. Sorry to hear you have all these issues.

it’s funny you say that about the oil change. Had the same experience in the fast lane at Dodge. I sat in the waiting room for 1 1/2 hours thinking I was getting my tire sensor fixed and oil change done to find out all they did was change the oil. Then asked if I could wait 2 more hours to change one tire sensor. All it took was one bad survey and two or three emails with the service manager( after she contacted me because a bad survey) to get them to pick up my truck fix the tire sensor do you an extra oil change/service and leave me with the Challenger for the day.
I had a bad experience with one rep but the service manager turned it around.
 
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pacofortacos

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I can't complain, on my 16 Ram, I have had 3 things done under warranty - 1 door seal, 1 fender flare retaped, couple of recalls of which really not one of them needed done or fixed anything.

I have gotten a new Caravan/Pacifica every 3 years/70k miles for the past 20 years as a work vehicle and out of all of those, the only warranty repair or really any repair that I can think of was a power steering hose, a start/stop battery, again a couple of useless recalls, and a key fob battery.
 

Trailmaker

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I've had my 2015 since basically newish. I've had one problem. The EVAP sensor went at 92k miles. Can you believe that. I tell ya what.
Thanks for the hope. I’m 15k in so far and no real issues. We shall see how my rig holds up at PWIM this year.
 

RSL0311USMC

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you should look at the thread ******** about the drag link recall. lol. and yeah I agree with your previous statement on you should absolutely have some trouble free time on something new. It's a bummer you've had so many things with your ram. I really do think you are getting the most truck for the money with the ram brand though. Bone stock I think the power wagon is by far the best looking truck out there. Ford and chevy you need to do a **** ton of mods to get them to look nice.

Take my 16 silverado LT for example. I wouldn't have taken a second look at it on the lot but they just had a level and some different tires and rims. It turned my head. Then I went nuts on it and it became a totally different truck.

I dunno if you really like the power wagon I say suck it up but if it continues, make some calls and *****. we live in a society where quality of craftsmanship and customer service are ****** unfortunately. You really need to call people on their BS. Now if you can afford a Bugatti for example you damn well better get sweet service for the price you pay for their stuff. Unfortunately our vehicle are just run of the mill trucks.
I started the drag link recall thread and last time I checked ******** about complete steering failure and my drag link coming apart are valid. Maybe if Ram would stop building pieces of **** I wouldn't have to keep going in for recalls or here other members complain on things that are valid. My ford Raptor 6.2 never went in once before I sold it at 100k miles. This truck new head gasket at 20k, **** drag link and what 9 recalls and were ******** get the f**k outta here. If anyone hates what I have to say then oh well I give two ***** less I paid a ton for my truck and have a valid point and i also dont live in Neverland and pretend everything is great with recalls everyday in the mail.
 
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RSL0311USMC

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I like the ram alot but man the repairs and issues with service sucks....I'm frustrated by the experience. Unfortunately lemon laws I believe have to have the same part go put 3 times or like 3 transmission issues
You know what man voice your opinion you have a right to with all the repairs you have had done I hear you. Everyone wants to blame you or go not my truck lol. Mines had major repairs at 20k a head gasket, and my drag link nut was loose. My wife's 6.7 ford over 125k zero issues and I am wondering if I made a bad choice. My raptor 6.2 was also bulletproof. Not trying to sell ford and I am sure I will make people butt hurt but you know what I call what I see right in front of me. Chrysler used to sell the most unreliable **** before the bailout and supposedly this company FCA has gotten better I am starting to wonder. You have all your repairs I got this at less than 27k miles a head gasket, loose drag link, and 9 recalls and your ******** and I guess I am there with you.
 

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