Billet Bee
Senior Member
- Joined
- Jan 4, 2021
- Posts
- 454
- Reaction score
- 341
- Location
- South Dakota
- Ram Year
- 2020
- Engine
- Cummins 6.7 HOHD
I chimed in with an agent @RamCares this morning and all though she was very nice and honest she said there was nothing that she could do to escalate my parts kit order submission. I explained that the dealership screwed up and didn't document my engines sn when the parts were originally ordered so my parts kit was denied by fca. That is not my fault what so ever, and since the dealership is only allowed by fca to submit 2 of these parts kit per week, that i would have to rewait until it was my turn in line again to have the parts kit ordered, but I already waited in line once and why is that fair that I have to do it again for there mistake in paperwork. I should be put to The front of there order line not have to wait again. I also expressed that 10 days ago the dealership told me they ordered my parts and they would be here in the next wk or so. I told her Since we are full time travelers we would have to travel about 150 miles to get there and just let me know when we should head that way, she replied then i would start heading this way soon. So we canceled our paid for monthly stay to get local for the parts coming in soon. So we left a place that we had already paid for to go somewhere where I had to start a new a rent agreement. I also told her the dealership never called me back and i just traveled to a local cg and called the dealership a wk later to tell me they messed up the paperwork so i have to go to the back of the line and wait through the list again. now in all fairness I told her us having to travel is not her problem but we based all our plans on her explanation and that i know I might only have to wait behind a couple people but to our fairness why is the dealerships screw up our problem. All i asked for was to be escalated to The front of the order line since we already waited once. I know this sounds whiney but the customer should not be punished for a dealer mistake. The nice lady at ram cares said she documented my notes but fca had no authority over how the dealerships schedule buisness and she was sorry that my case could not be escalated. I expressed my dissatisfaction and suggested maybe fca needs to step in and contact the dealership to keep customer satisfaction at a premium for a premium priced vehicle, she said maybe I should just move too another dealership and start this process all over from the beginning. I told her this was not an option since we already left 1 paid for location to come here and now we only have 1 month too get this done before we have to be out to be at another location, or I could just keep canceling all our plans and losing money for something that wasnt my mistake. I also went out on a limb to say this Is not only in my best interest but rams as well. As of right now I just have a simple pump replacement but the longer we wait the Better the odds of the pump failing and then it's going to cost ram upwards of close to $20,000 too repair the entire fuel system, she didn't seem to care and i can't blame her as I probably sounded whiney and entitled.
I just want what's fair to be done so maybe @RamCares on here can get my parts kit order escalated or make a call to the dealership to prioritise this case since they screwed up.
Thanks all for the rant
I just want what's fair to be done so maybe @RamCares on here can get my parts kit order escalated or make a call to the dealership to prioritise this case since they screwed up.
Thanks all for the rant