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Hey!I would definitely escalate this with the dealer and the warranty claims department and @RamCares
So, how long was it elevated before you saw it? Straight up...I understand third-party warranties very well. They denied your claim because your ECM info stream was pulled and it showed that this thing set an overheat code (at some point) and then was driven XX miles after the code set. That's all it indicates. It won't show that you let it cool down, you limped it home, etc. I'm not questioning your integrity, but from the perspective of the warranty company, it over-heated and was driven until the motor was toast. And THAT is what is called consequential damage, and nobody covers that.Yes I cut it off when I saw the temp elevated.
I get it, warranties don’t want to pay for damage that appears to be caused by driver error but in response to your question, if he did actually drive this thing pretty hot before he noticed it, with all the sensors and electronics on these things anymore, you would think; or at least I would anyways, that if the motor got hot enough to initiate some kind of tell-tale “Blackbox” event that there should’ve been some kind of both visual and audible warning alert on the dash that the engine was getting abnormally hot.So, how long was it elevated before you saw it? Straight up...I understand third-party warranties very well. They denied your claim because your ECM info stream was pulled and it showed that this thing set an overheat code (at some point) and then was driven XX miles after the code set. That's all it indicates. It won't show that you let it cool down, you limped it home, etc. I'm not questioning your integrity, but from the perspective of the warranty company, it over-heated and was driven until the motor was toast. And THAT is what is called consequential damage, and nobody covers that.
Cremeens Law Group PLLCI have a 2019 Ram 1500 Limited 4X4. 45,675 mi. My engine overheated out of the blue and within minutes there was sludge coming out of the front of my truck into a puddle. I have extended Maximum care warranty. Had the truck towed to nearest dealer and upon looking at it was told the engine was blown and radiator was blown too. I said ok lets get it all fixed because i have full warranty. A week later the warranty tech finally came out to look at it and Mopar denied my claim. Said the system shows i drove 157 miles after the overheating warning was given. This is completely false as i have pictures, texts and witnesses showing that from when i first had an issue to when i called for tow truck was less than an hour. The vehicle was limped home about a quarter mile at most. I have maintained the truck. Every service was done and documented. There is no modifications or aftermarket parts. Ive never even towed anything with this truck. Its a nightmare. Anyone else have similar issues or advice?
Agreed, which is why I said he needs to be more consistent in his claims. Inconsistency kills credibility. Sounds like the OP may have a valid case here. Hope he comes out on top.I'm a little confused and not making any accusations. At first it sounded like you noticed an issue, pulled over immediately, then after a certain amount of time drove it home less than 1 mile away. Then you had it towed to a dealer. But then you claim you have proof that within an hour of towing you had the issues. It's almost reading as if you are saying you had the issue, got it towed from there but also drove it home. Again, not making accusations, but it does sort of read that way from your original post.
Lot of good recommendations here though. I know several people who have had to escalate stiff like this because dealer or somebody responsible wasn't taking responsibility. Almost always, if item is in fact covered, which it sounds like it is in your case, you can win it. But it's not going to be quick unfortunately. And you can't usually go after them for more money for the inconvenience/time they wasted.
It actually had a stored misfire code which never threw a check engine light. So I had no idea there was any issues. So they can’t deny me for that. I just got the printout and talked to the tech.So, how long was it elevated before you saw it? Straight up...I understand third-party warranties very well. They denied your claim because your ECM info stream was pulled and it showed that this thing set an overheat code (at some point) and then was driven XX miles after the code set. That's all it indicates. It won't show that you let it cool down, you limped it home, etc. I'm not questioning your integrity, but from the perspective of the warranty company, it over-heated and was driven until the motor was toast. And THAT is what is called consequential damage, and nobody covers that.
Yeah insurance a necessary "evil". I just got a notice of renewal of my House insurance, and low and behold: with all of their algorithms and everything, bill went up $393.00 in one year. U know I called my Insurance agent and had some things adjusted and got it down $290.00.Personally I do not pay for extended warranties, or any other unnecessary insurance. Insurance companies are one of the most profitable businesses...worldwide. Figure out the monthly costs for all the warranties and insurance you have and put that money to work for you, not for someone elses business. I bet you will be further ahead. Been doing that all my life and at 76 have been way ahead of insurance poor folks. Just my opinion on risk management.
I generally tend to be the same way but because of my past experiences is why I can’t necessarily agree with you when it comes to not paying for extended warranties.Personally I do not pay for extended warranties, or any other unnecessary insurance. Insurance companies are one of the most profitable businesses...worldwide. Figure out the monthly costs for all the warranties and insurance you have and put that money to work for you, not for someone elses business. I bet you will be further ahead. Been doing that all my life and at 76 have been way ahead of insurance poor folks. Just my opinion on risk management.
Read my statement again. Computer set code...he drove it after code was set. Example: It set code on his way back from grocery shopping yesterday. He didn't notice it...He went to the store this morning and came home...He left later to get some beers...He came home. It may not have overheated on THOSE trips, but that code was already set, and it logged the mileage since the code was set.I guess I just don’t understand how the computer said he drove that many miles with the engine hot like that when he said he shut it down after he noticed it was hot and let it sit on the side of the road for a while to cool off and then he said he limped it for about a quarter of a mile to his home.....
I'm not trying to insult you....But a code sets, flashes for a short period of time, and disappears. Not all codes keep the dash light glowing. And if you didn't notice the overheat light flashing at you, or the "ding" sound it made, what makes me think you would have ever noticed any other code? Literally...You had to drive that thing HARD and LONG to cook that motor from an overheat. Next time, hang up the phone and pay more attention to that $50k hunk of metal under you. Jeeezus H. Christie....It actually had a stored misfire code which never threw a check engine light. So I had no idea there was any issues. So they can’t deny me for that. I just got the printout and talked to the tech.
And well, you might want to reread my statement as well because again, I said I don’t see how the computer could’ve stored that code and not given him any kind of visual warning that it was doing that. Or well, I guess I could see it doing that but really what I’m asking is if it did that then why didn’t give him any warning that it’s logging an overheating event.Read my statement again. Computer set code...he drove it after code was set. Example: It set code on his way back from grocery shopping yesterday. He didn't notice it...He went to the store this morning and came home...He left later to get some beers...He came home. It may not have overheated on THOSE trips, but that code was already set, and it logged the mileage since the code was set.
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Because, it gave him a warning. He didn't hang up the phone long enough to notice. You're giving him the benefit of the doubt. I'm not...The technology doesn't work that way...It's binary. His story doesn't add up.I said I don’t see how the computer could’ve stored that code and not given him any kind of visual warning that it was doing that.
Well I guess maybe I am because when these trucks have a problem, they give both an audible and a visual warning on the dash screen that’s pretty hard to miss. Maybe he did miss it, maybe it never gave one, I don’t know but back like when I used to run a pedal commander on my truck, every time the damn thing would trigger my check engine light, it would make a pretty loud chime and it would show right there on the screen, “SERVICE SOON, ELECTRONIC THOTTKE CONTROL FAULT, something like that. You’d have to really be distracted to not see it or hear it.Because, it gave him a warning. He didn't hang up the phone long enough to notice. You're giving him the benefit of the doubt. I'm not...The technology doesn't work that way...It's binary. His story doesn't add up.
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