CP4 Fuel System Failure - 14+ Weeks to repair Disabled Truck - Ram Doesn't Care!

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Marmay

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I am very sorry for the problems your truck cost you,must be and is very frustrating,my coworkers f150 need new bearings, dealer order the part and waiting time was 5 weeks, it suck ,but this is the world today.
 
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MurderedOut

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Yea well today I worked with an Attorney in Dallas to file suit against RAM for the loss of the truck. It has been 6 weeks since I have had use of the truck, $1400 month payments and out of pocket rental car expenses needless to say paying someone else to tow my equipment. RAM basically stated they are restricted to fixing the problem with the CP4 fuel pump failure. The truck has 31k miles on it, purchase it 21 months ago, have had it in the shop 7 weeks total, first the DEF fuel tank issue and now the (Y78) recall.
I just want Texas Lemon Law to engage the entire situation so I can buy a Ford or something else - RAM is a total piece of JUNK and I will never buy Ram again, biggest waste of money ever!
The dealership tells me the good news is I am now only 4th in line, probably another 2 months before parts come in then 2-5 days to repair the truck. They try telling me this is a great engine on a truck that is basically worthless. Ford certainly beats the **** out of RAM any day of the week when it comes to service, customer care and repairs.
$90k piece of junk!
 

EdGs

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I don't think you will get anywhere with Lemon law, as it requires repeated repairs which you have not had yet.

The only problem you (and many others across all brands) have, is a supply chain issue with parts, and this problem affects much more than automotive parts. You name it, it's affected in some way.

Hopefully you will have success as part of the class action against the manufacturer of the faulty parts. I wish you luck.
 
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tjfdesmo

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Yea well today I worked with an Attorney in Dallas to file suit against RAM for the loss of the truck. It has been 6 weeks since I have had use of the truck, $1400 month payments and out of pocket rental car expenses needless to say paying someone else to tow my equipment. RAM basically stated they are restricted to fixing the problem with the CP4 fuel pump failure. The truck has 31k miles on it, purchase it 21 months ago, have had it in the shop 7 weeks total, first the DEF fuel tank issue and now the (Y78) recall.
I just want Texas Lemon Law to engage the entire situation so I can buy a Ford or something else - RAM is a total piece of JUNK and I will never buy Ram again, biggest waste of money ever!
The dealership tells me the good news is I am now only 4th in line, probably another 2 months before parts come in then 2-5 days to repair the truck. They try telling me this is a great engine on a truck that is basically worthless. Ford certainly beats the **** out of RAM any day of the week when it comes to service, customer care and repairs.
$90k piece of junk!
The decision by Ram and Cummins to run the CP4 was a catastrophic one, and I don't blame you for being unhappy, BUT Ram is the only one of the Big 3 who owned up to it, and is replacing them. The only one. Chevy went with Denso on the L5P in 2017, and left all the CP4 duradud owners holding the bag, but Ford is so stupid they are STILL running the CP4. Enjoy your CP4 equipped powerjoke, with no possibility of converting to a CP3, by the way. You can install an S&S Disaster Prevention Kit, though:waytogo:
 
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SamTheDitchDoctor

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I guess I’m about to join you in your frustration. My 2020 Ram 3500 with 27,000 miles on it stranded me last night and shut down on the interstate. it’s got to go to the dealership Monday. Damn. This is disheartening.
 

18CrewDually

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I guess I’m about to join you in your frustration. My 2020 Ram 3500 with 27,000 miles on it stranded me last night and shut down on the interstate. it’s got to go to the dealership Monday. Damn. This is disheartening.
Results will vary depending on the volume of diesel trucks the dealer services.
Yeah it sucks but RAM is doing way more than Ford is. Atleast RAM has a dependable replacement where Ford puts the same junk parts back in it. Ford is the reason I went with my RAM, and glad I did.
 

SamTheDitchDoctor

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Results will vary depending on the volume of diesel trucks the dealer services.
Yeah it sucks but RAM is doing way more than Ford is. Atleast RAM has a dependable replacement where Ford puts the same junk parts back in it. Ford is the reason I went with my RAM, and glad I did.
Yeah I’m definitely a ram / Cummins guy. I’ve working on converting my ambulances to Cummins, my excursion is in line for a Cummins swap that’s now on hold due to all these other expenses coming up. My daily & tow vehicle was my 2020 ram 3500 and then I’ve got my 90 first gen ram zombie apocalypse off road rig. I haven’t bought another Ford diesel since my 6.0 money pit that I’ve put heads and injectors and “bullet proofed” 3 times now. I don’t want to even admit what it’s cost me to keep that thing on the road. I wasn’t planning on keeping my 3509 6.7 in lieu of selling it and buying a predef Ram 3500, I just wish I had moved sooner. My 3500 is having a transmission or torque converter problem too but everything is under warranty, so Inguess I’ll be making payments until it’s fixed then getting rid of it. If I was keeping it I’d probably do the CP3 conversion but I don’t want to put any more money in it.
 

BossHogg

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Ford certainly beats the **** out of RAM any day of the week when it comes to service, customer care and repairs.
$90k piece of junk!
There are a lot of us still licking our wounds from the warranty denials Ford gave to Powerstroke owners over the CP4. If you think salvation is with Ford then go for it but before you do, look up per vehicle warranty costs first. You will discover Ford is far above the rest when it comes to the amount they spend, per vehicle, for warrant claims. If you think RAM is unique when it comes to supply chain shortages, you need to read the horror stories on Ford forums.
 
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MurderedOut

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I guess I’m about to join you in your frustration. My 2020 Ram 3500 with 27,000 miles on it stranded me last night and shut down on the interstate. it’s got to go to the dealership Monday. Damn. This is disheartening.
I feel your pain. Mine stopped in the middle of the road on August 2nd. As of today, still waiting on parts. Original ETA, 12-14 weeks. Very disturbing.
 
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MurderedOut

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There are a lot of us still licking our wounds from the warranty denials Ford gave to Powerstroke owners over the CP4. If you think salvation is with Ford then go for it but before you do, look up per vehicle warranty costs first. You will discover Ford is far above the rest when it comes to the amount they spend, per vehicle, for warrant claims. If you think RAM is unique when it comes to supply chain shortages, you need to read the horror stories on Ford forums.
Thanks for that info. I guess my expectations of a reliable product need to be re-evaluated in current times. When I tell my Ram dealer service advisor that I want to get rid of this truck, at least he reminds me that this truck is better than the other brands and he loves his Ford.
 

SamTheDitchDoctor

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Mine left for the dealer yesterday. They just reached out today and said the same thing. “Good news your truck is covered under warranty” (duah) and then the parts are on back order and we don’t know when we can get them. I didn’t even mention my transmission is slipping too. The torque converter isn’t locking up when it should (or slipping when it shouldn’t) especially after trailering or being on the highway then going up hill from a stop. Of course they can’t even diagnose that until the truck is running.
 

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tjfdesmo

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Mine left for the dealer yesterday. They just reached out today and said the same thing. “Good news your truck is covered under warranty” (duah) and then the parts are on back order and we don’t know when we can get them. I didn’t even mention my transmission is slipping too. The torque converter isn’t locking up when it should (or slipping when it shouldn’t) especially after trailering or being on the highway then going up hill from a stop. Of course they can’t even diagnose that until the truck is running.
Assuming you have a 3500, on the Aisin(not Allison BTW), they are know for a false neutral between first and second gear, which can happen up or downshifting. Just wondering if that's what you are noticing since that could definitely feel like slipping. Also, with a heavy trailer, it is not unusual to get a serious, I mean shake you out of the seat, shudder on the 2-3 upshift. The Aisin is a tough bugger, but pretty dang crude in operation.
 

smccray

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Mine left for the dealer yesterday. They just reached out today and said the same thing. “Good news your truck is covered under warranty” (duah) and then the parts are on back order and we don’t know when we can get them. I didn’t even mention my transmission is slipping too. The torque converter isn’t locking up when it should (or slipping when it shouldn’t) especially after trailering or being on the highway then going up hill from a stop. Of course they can’t even diagnose that until the truck is running.
Just got off the phone with the dealer and I'm on a waiting list for parts for the Y78 recall. I was told that the ETA for the parts are November 0f 2024. I've already filed complaints with the Arizona Attorney General, BBB, FTC, Chrysler Customer Care, and NHTSA. I have even filed complaints with our state senators since NHTSA is useless and doesn't ensure recalls get done in a timely manner.
 

06 Dodge

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Just got off the phone with the dealer and I'm on a waiting list for parts for the Y78 recall. I was told that the ETA for the parts are November 0f 2024. I've already filed complaints with the Arizona Attorney General, BBB, FTC, Chrysler Customer Care, and NHTSA. I have even filed complaints with our state senators since NHTSA is useless and doesn't ensure recalls get done in a timely manner.
Well you can either sit and wait until 2024 or if yours is still running drop in a S&S CP3 kit and be on your way..
 

EdGs

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November of 2024, are you freaking serious?

That is just a stupid long time, even with 'supply chain issues'.
 

zrock

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Their is some major issues im seeing here.. I work at a dealer and yes right now the wait times are a little painfull, but under warranty if the dealer is ordering the parts under warranty this trumps everything and i know the brand i work for warranty parts will be pulled out of the assembly line if their is no other option or dealer that has anything available, we are also allowed to order aftermarket it we can get the parts prior to the warranty part arriving.. Also from working in a previously in the automotive world warranty always covers a loaner veh. I will bet the dealer claims a loaner car on the warranty paperwork. It almost seams with all these issues the dealer is not filing parts orders under warranty or ram is ignoring the practice that is in place since the invention of the car.. With as many veh Dodge / Ram have on their lots their is no reason they cannot go and rip the parts of a veh in the lot. Several dealers that i have worked for in the past i was able to get approval from warranty to do that as well..

I would be giving the dealer 2 choices, refund and give you a new truck, or halt or takeover payments until truck is repaired..
 

tjfdesmo

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Their is some major issues im seeing here.. I work at a dealer and yes right now the wait times are a little painfull, but under warranty if the dealer is ordering the parts under warranty this trumps everything and i know the brand i work for warranty parts will be pulled out of the assembly line if their is no other option or dealer that has anything available, we are also allowed to order aftermarket it we can get the parts prior to the warranty part arriving.. Also from working in a previously in the automotive world warranty always covers a loaner veh. I will bet the dealer claims a loaner car on the warranty paperwork. It almost seams with all these issues the dealer is not filing parts orders under warranty or ram is ignoring the practice that is in place since the invention of the car.. With as many veh Dodge / Ram have on their lots their is no reason they cannot go and rip the parts of a veh in the lot. Several dealers that i have worked for in the past i was able to get approval from warranty to do that as well..

I would be giving the dealer 2 choices, refund and give you a new truck, or halt or takeover payments until truck is repaired..
It's a recall, so it's already a priority part. The pump can't just be taken off a new truck, as it is a conversion from the CP4 and things are not identical.
 

Scottly

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With as many veh Dodge / Ram have on their lots their is no reason they cannot go and rip the parts of a veh in the lot.

I would be giving the dealer 2 choices, refund and give you a new truck, or halt or takeover payments until truck is repaired..
1) The lots around me are empty, void of new vehicles, except those waiting for delivery. 2) Give that dealer 2 choices in one hand and Shizit in the other hand and tell me which one gets full first.

The OP's situation sucks, as does the state of the current supply chain in our country. He's not alone in his grief. Something tells me we as a country won't learn any lessons from this, either. The solution is probably to make contingent plans, wait it out, explore your options for reimbursement for time and expenses when the warranty repair is completed. As another poster mentioned, suggest a S&S CP3 kit tot he dealer and see if that's plausible.
 

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