Update: The dealer called me yesterday. Apparently everything came to a stop because Ram's field technician had not seen this before. One of the supervisors at Ram technical services has ordered the truck a new PCM and said it would be expedited.
I told the dealer I replaced my 2012...
I had that conversation with Ram Cares yesterday. I told them to fix it by the end of the week or want a new truck or my money back. Dude was reading from a script. It sounds like they have never seen this problem and the dealer thinks they know how to fix it, but they do not have the "tools"...
I appreciate the input. It is a software issue. It is not a matter of a part coming in. An electrical engineer from Ram has been assigned. If I were to check the truck out it would start the process with "STAR" all over again. I would love to have the truck until they had a part come in...
The dealer has opened a "STAR" case and being a software issue, the truck has to be checked into the dealer when so the dealer can talk to Ram when they call. Although, they admit they have never seen this and nobody seems to know exactly what to do.
I should have added that Ram Cares is absolutely worthless. They opened a case, called me the first day and then nothing. I called him today asking about my case, you could tell he was reading a script. Disappointment and frustration is now becoming anger.
I sold my 2012 Ram with 140,000...
Maybe. I guess it would be the manufacturing bug worked out as opposed to the truck's bug's worked out. Dude on the line the day mine was built was smoking something.
Hello. I was hoping my first post would be something positive like how much I am enjoying my new, beautiful truck. But no. I picked up my 2022 Laramie Hemi-eTorque in November. I immediately noticed the start/stop system did not work. It would say "Not ready" with no other explanation...
Hello all. I am currently looking to replace my 2012 1500 which has been great to me. I went today and test drove a 2020 Laramie with the etorque. Most of what I am finding around me has the etorque so I wanted to see first hand what it was like. It was the smoothest start stop of any...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.