Ak47bravo
Senior Member
So I just changed the oil in my truck this past weekend. I took it to the dodge dealership. I must say.... it was a horrible experience.
I have been to this dealership many times in the past to get my previous Ram 1500's oil changed (had a maintenance plan which apparently does not carry over to my new truck, which is extremely annoying. I mean, its the same motor, takes the same amount of oil and everything). I showed up at 7:30 a.m. (service opens at 8 a.m.) and got in line. I had 6 vehicles in front of me.
Then they open and they start getting everyone their stuff (logging their name, vehicle, etc.) and they do so in order. Whoever they do first gets their vehicles serviced first and so on. Well, they took 2 other vehicles before mine (which added at least 30-45 minutes onto my wait) despite me trying to tell them I got there before those other 2 vehicles. This is basically the same as going to starbucks super early waiting in line and then when you get to the register the cashier says sorry, I'm going to take these two people further back. You can wait another hour..... I imagine most people would be mad. The 2 cars that they took before me had the exact same service done. Oil changes. So it was not that they had something totally different being performed and a different group of techs. were working on those 2 vehicles.
It comes down to this is a poorly ran operation and is extremely disorganized. They don't have the same manager as before for the service department (the head guy) and there were several other new faces.
I also asked for a tire rotation and they never did it (I watched them do the entire oil change). I believe they just forgot to do it. The rear tires showed the tread was lower than the fronts. it clearly needed to be done. I won't be in there again for another 5-7k for the next oil change(the ram guide says 10k). The service manager who I already did not like due to them taking vehicles coming later tried to cover up the fact they did not do the rotation by saying it did not need it (it was literally him that did it). Even though the tread was less in the rear and I was doing at the mileage they have ALWAYS recommended (5k). He said I don't want to waste your time and money when I mentioned they never rotated the tires. I'm thinking what? You already wasted my time and you are a dealership.... you want everyone's money!?! And you know what.... just owning up to it and saying they forgot would sit way better with me than this guy trying to feed me some B.S.
I was there until 10:15 a.m. for an oil change..... So almost 3 hours. Technically 2 hours and 15 minutes by their time since they opened at 8 a.m. but still....
So I think I am now going to change my own oil.... I was only going to the dealership out of convenience (and making sure the work is done by a qualified tech.) but clearly that is something I am not getting by going to them. I have talked to friends and they have said that they just do walk ups to their Ford dealerships and can get an oil change done within 45 min total.
I have been to this dealership many times in the past to get my previous Ram 1500's oil changed (had a maintenance plan which apparently does not carry over to my new truck, which is extremely annoying. I mean, its the same motor, takes the same amount of oil and everything). I showed up at 7:30 a.m. (service opens at 8 a.m.) and got in line. I had 6 vehicles in front of me.
Then they open and they start getting everyone their stuff (logging their name, vehicle, etc.) and they do so in order. Whoever they do first gets their vehicles serviced first and so on. Well, they took 2 other vehicles before mine (which added at least 30-45 minutes onto my wait) despite me trying to tell them I got there before those other 2 vehicles. This is basically the same as going to starbucks super early waiting in line and then when you get to the register the cashier says sorry, I'm going to take these two people further back. You can wait another hour..... I imagine most people would be mad. The 2 cars that they took before me had the exact same service done. Oil changes. So it was not that they had something totally different being performed and a different group of techs. were working on those 2 vehicles.
It comes down to this is a poorly ran operation and is extremely disorganized. They don't have the same manager as before for the service department (the head guy) and there were several other new faces.
I also asked for a tire rotation and they never did it (I watched them do the entire oil change). I believe they just forgot to do it. The rear tires showed the tread was lower than the fronts. it clearly needed to be done. I won't be in there again for another 5-7k for the next oil change(the ram guide says 10k). The service manager who I already did not like due to them taking vehicles coming later tried to cover up the fact they did not do the rotation by saying it did not need it (it was literally him that did it). Even though the tread was less in the rear and I was doing at the mileage they have ALWAYS recommended (5k). He said I don't want to waste your time and money when I mentioned they never rotated the tires. I'm thinking what? You already wasted my time and you are a dealership.... you want everyone's money!?! And you know what.... just owning up to it and saying they forgot would sit way better with me than this guy trying to feed me some B.S.
I was there until 10:15 a.m. for an oil change..... So almost 3 hours. Technically 2 hours and 15 minutes by their time since they opened at 8 a.m. but still....
So I think I am now going to change my own oil.... I was only going to the dealership out of convenience (and making sure the work is done by a qualified tech.) but clearly that is something I am not getting by going to them. I have talked to friends and they have said that they just do walk ups to their Ford dealerships and can get an oil change done within 45 min total.