No sound

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Bob0233

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Ram Year
2017
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Hemi 5.7
OK so I have a 2017 Ram 1500 Laramie, with the 8.4, non navigation. I am having electrical issues:

-Start the vehicle and there is no sound from the radio. I can try switching channels, switching the source, pressing the voice button, pressing assist, or even trying to use the hands free feature for the phone. No sound at all. The frustrating part is, if I shut the vehicle off, then restart it, it sometimes fixes it. Have had vehicle for a month and it has happened a dozen times.

-The garage door buttons quit working. I have had them set up, then when I press the button, it usually shows the transmitting message. This again, would not work, so I restarted pickup, fixed.

-Keyless enter and go stopped working. I started the vehicle with my phone, with the key fob in the vehicle (never had issues before), and then it would not unlock with either handle. Never had an issue doing this in the past. Was able to get in the vehicle, shut it off, then tried the same process again, only this time, worked perfectly.

Any ideas?
 
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Bob0233

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Dealership?

That's going to be the plan, but the problem here is, it fixes itself. So I am unable to show them the problem. It is frustrating on a brand new vehicle.
 

Jimmyjoe

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How about every time you get into your truck to start it take a video on your phone. That way you can have proof that you are having these issues. Hopefully your service manager will work with you to get this resolved.
 

VegasDragger45

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I have an issue when I use remote start my garage buttons don't work and my radio wont turn on. The dealer had no clue so i'm just dealing with it.
 
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Bob0233

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How about every time you get into your truck to start it take a video on your phone. That way you can have proof that you are having these issues. Hopefully your service manager will work with you to get this resolved.

Well if it happened every time, then that would be an easy way to do it. The problem is, it happens completely random. Talked to the dealer and they said they have never even heard of the issue before.
 

RamCares

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Well if it happened every time, then that would be an easy way to do it. The problem is, it happens completely random. Talked to the dealer and they said they have never even heard of the issue before.

Hi Bob--did the dealership mention scanning your vehicle for any possible stored codes? Something like that might point them in the right direction to help diagnose your truck and move forward with a repair.

Kori
Ram Social Care Specialist
 
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Bob0233

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Hi Bob--did the dealership mention scanning your vehicle for any possible stored codes? Something like that might point them in the right direction to help diagnose your truck and move forward with a repair.

Kori
Ram Social Care Specialist

They are going to try that tomorrow.
 
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Bob0233

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Good! Please keep me posted on the outcome!

Kori
Ram Social Care Specialist

Well an update, no codes and the dealer still has no answer. They were calling RAM to see what to do next. Might get a new radio, but they really had no idea.
 

RamCares

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Well an update, no codes and the dealer still has no answer. They were calling RAM to see what to do next. Might get a new radio, but they really had no idea.

I'm happy to reach out as well and get updates if you're interested. If you want any help, just PM your VIN!

Kori
Ram Social Care Specialist
 
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