Mopar1987
Senior Member
- Joined
- Aug 13, 2015
- Posts
- 226
- Reaction score
- 124
- Location
- Livingston TX
- Ram Year
- 2014
- Engine
- 5.7 hemi
All right. I own a quick lube and have recently serviced a 2014 with 8 speed. Did not drop the pan. We have an exchange machine that is low pressure, uses trans pump mostly, is a 1 for 1 exchange, and is installed inline at the cooler line connection. Now, the fluid we use is a universal product that says is compatible with 68218925AA, the Mopar 8-9 speed fluid.
We did the service on 10-1. On 11-14 the customer went to the dealership stating having to try multiple tries to get into reverse. They diagnosed it as the selector switch. Had it replaced. On 11-19 supposedly has the switch replaced. On 12-11, the trans quits all together. This is all from the current repair order that I have of the truck. I am not 100% sure if all the services had the same customer concern.
So, after all this the dealership pulls some fluid out and says, no warranty, I used atf+4 and of course it a "sealed for life transmission". I file a claim with my insurance. Gave them the spec sheet showing compatibility. They deny the claim because we used "correct" fluid. Service manager says he "spoke" to the field rep and they are not going to do anything about it. Alright, I get it. I've done my research. I did the exact same procedure and fluid on my wife's durango and it's still running fine.
Contacted the manufacturer of the trans fluid and they keep saying its compatible. Now they want me to send a sample.
In the mean time, I have authorized the repairs for the truck and will be paying out of pocket. I will not become "that shop".
Not sure if this a rant or just a "have any of you guys seen something like this" advise kind of thing. I am sure I will be having to take this to court with the dealership. Everyone I've talked to keeps bringing up the Magnuson Moss Act with the warranty deal. Anyway, have a good weekend, folks.
We did the service on 10-1. On 11-14 the customer went to the dealership stating having to try multiple tries to get into reverse. They diagnosed it as the selector switch. Had it replaced. On 11-19 supposedly has the switch replaced. On 12-11, the trans quits all together. This is all from the current repair order that I have of the truck. I am not 100% sure if all the services had the same customer concern.
So, after all this the dealership pulls some fluid out and says, no warranty, I used atf+4 and of course it a "sealed for life transmission". I file a claim with my insurance. Gave them the spec sheet showing compatibility. They deny the claim because we used "correct" fluid. Service manager says he "spoke" to the field rep and they are not going to do anything about it. Alright, I get it. I've done my research. I did the exact same procedure and fluid on my wife's durango and it's still running fine.
Contacted the manufacturer of the trans fluid and they keep saying its compatible. Now they want me to send a sample.
In the mean time, I have authorized the repairs for the truck and will be paying out of pocket. I will not become "that shop".
Not sure if this a rant or just a "have any of you guys seen something like this" advise kind of thing. I am sure I will be having to take this to court with the dealership. Everyone I've talked to keeps bringing up the Magnuson Moss Act with the warranty deal. Anyway, have a good weekend, folks.