Blacklisted by Dealership

Mr Rich · Oct 6, 2019

ROADPOP said:
In the car business it’s kinda a good ol boy in the service dept and a good Mgr will protect his guys..most local service mgrs know other mgrs in their area because sometimes they share problems and info,so don’t be surprised if your not blacklisted from competing dealers also..nobody wants a troublemaker, even though they make money in service there’s no lack of customers that they can work on other than you.
I worked 45 yrs in auto business and I would have told you to take a hike also..That’s just how it is

I'm going back over these posts and some thoughts came to mind. I had dealings with both a body shop and a dealer who did less than substandard work. It was downright vandalism in my opinion. In my opinion a repair should not be obvious. Clean, neat, minimal if any scarring of adjacent parts. No overspray or obvious sanding scratches. No broken parts that surround the repair area that weren't part of any of the original work order that weren't broken or scarred when brought into the establishment. Your response was exactly how I was treated when I called them out on shoddy work. I wonder how places like that stay in business...

Mbrigh3 · Oct 6, 2019

Audio/video laws are touchy depending on your state which also changes between public and private property.

Duane Pipes · Oct 6, 2019

Mr Rich said:
I'm going back over these posts and some thoughts came to mind. I had dealings with both a body shop and a dealer who did less than substandard work. It was downright vandalism in my opinion. In my opinion a repair should not be obvious. Clean, neat, minimal if any scarring of adjacent parts. No overspray or obvious sanding scratches. No broken parts that surround the repair area that weren't part of any of the original work order that weren't broken or scarred when brought into the establishment. Your response was exactly how I was treated when I called them out on shoddy work. I wonder how places like that stay in business...

Yeah pretty much. Wish I didn't go to YT but nothing was being done. What did the body shop do?

Duane Pipes · Oct 6, 2019

Mbrigh3 said:
Audio/video laws are touchy depending on your state which also changes between public and private property.

Everyone has mentioned this. This is a dash cam not a spy camera or surveillance camera. This thread has really brought the legal experts out. Not a burn on you at all and I hear ya.

Doing something that people don't like has nothing to do with law. I saw some "wiretapping" replies which is absurd and way off base.

Surprised I haven't seen a post like, "you can't record someone's car crashing into you at 50 mph because it's their personal property and you need their consent to record them!!"

Mr Rich · Oct 6, 2019

Duane Pipes said:
Yeah pretty much. Wish I didn't go to YT but nothing was being done. What did the body shop do?

My '98 Firebird was run in to on the driver's side rear quarter panel. The metal was creased in spots and so I took the advice of one of the local F-body acquaintances who dealt with the shops IT business. Supposedly this shop was AAAs number one body shop in town. The estimator did a real good job but that was as far as good went. The plastic wing nuts that held the taillights were all chewed up, my spare was all scratched up, and mind you, this was a car I bought new off the dealers lot. None of it had been molested up 'til that time. My car was a black car and when they tried to pass the job off as finished I saw sanding scratches in the finish that had been covered with clear. Who is so inept they couldn't see something like that? Overspray in hatchback and door channels...no blending whatsoever. I have a friend who has painted cars for over fifty years. I could've taken it to him except for the distance that we lived apart. The end result was that I took the car to another body shop thirty miles away to correct the work the first shop did. The job wasn't perfect and you could still tell it had been painted with a close inspection but it was enough that I could live with. The first shop paid for the work the second shop did and I think that was done to protect their reputation which wasn't worth dust IMO. The first shop owner claimed he painted show cars...yeah right! This happened eighteen years ago but this is mostly how I remember it.

Seth Richards · Oct 7, 2019

Stevesfirstram said:
Isn't the inside of your truck your property? You can't have a camera on your property? Based on their analogy I guess my Ring door bell must be illegal if it picks up someone on the side walk. I would not go back to them, they can't be trusted. I wonder what would have happened if you were a female and they were commenting on your looks on camera and that ended up on Youtube? Trump got in trouble when he did it.

Outside on a public sidewalk there is no reasonable expectation of privacy. And you are allowed to record your own property. It is different when you are on private property that doesn’t belong to you. Even if it does belong to you if it’s not out in the open then you have to get permission from all parties involved before recording. I’m not a fan of the law and certainly didn’t make it but that’s how I understand it and unless it’s changed not much anyone can do.

Mbrigh3 · Oct 7, 2019

Duane Pipes said:
Everyone has mentioned this. This is a dash cam not a spy camera or surveillance camera. This thread has really brought the legal experts out. Not a burn on you at all and I hear ya.

Doing something that people don't like has nothing to do with law. I saw some "wiretapping" replies which is absurd and way off base.

Surprised I haven't seen a post like, "you can't record someone's car crashing into you at 50 mph because it's their personal property and you need their consent to record them!!"

Maybe some of us have some legal experience

Witch · Oct 8, 2019

Duane Pipes said:
What did they do? As in sales or service?

I simply updated my radio software, I noticed that the USB did not work. Took it in and they said they would take care of it
got the truck back a day later. All fixed right. put my USB in and nothing. He said it must be my USB device
I said simple, go get yours and then his did not work ? he looked confused and surprised
Keep in mind these guys are the experts. He said can we keep the truck another day, I said yes please get this fixed this is my preferred way to listen to music. Next day here he replaced the entire USB port and installed a new cable to the source unit, leaving no room for error.
Stick in my key and a big nothing, he claims it was just working an hour go when he tested it ???
I closed my door and noticed a dent in the drivers side door. He said he was sorry when he was working on it the door got slammed against the lift upright ? ........... unbelievable, not only was the USB still not working they ruined my door and I had the find tit they didn't offer that information to me as soon as I showed up with any apology.
Went to the service manager and asked him what kind of three ring circus was he running here.
He apologized and said he would make it right
they tried some touch up paint and asked if I would accept that , I said are you kidding me it is more noticeable now ?
so he had his shop repair the dent and repaint the entire door
total orange peel and off a shade as well ? Their incompetence is only out measured by their arrogance, these guy actually think they are good.

I told him he was done, I will take the truck to a professional to have it repainted
I asked him did you at least get the USB nailed down as we are now into almost two weeks of them having my truck
They assured me it was working as it should

Driving out of the dealership stuck in my USB and still nothing. Was going to turn around and blow up the place but thinking the cops would probably frown on that.

Jump on this form and was asking around and someone said did you check the auto play setting in the radio. maybe default is off ?
Low and behold there was nothing wrong the whole time set it to auto play and done. I feel like a complete bone head, but they had four techs on this trying to figure it out ?

Took it to a pro level shop and the guy asked if I painted it myself ???
I payed to have the damage they did to my door repaired properly and a guy on Ram forum figured out was wrong by reading a post.
I cringe at the thought even taking there for call backs ................ ?

I love my truck but truly believe the bar for their service people is very low, and please don't get me wrong, I am sure their are great ones, just not at the Providence dealership

Duane Pipes · Oct 8, 2019

Mbrigh3 said:
Maybe some of us have some legal experience

Yep I hear ya. Same boat.

Duane Pipes · Oct 8, 2019

Witch said:
I simply updated my radio software, I noticed that the USB did not work. Took it in and they said they would take care of it
got the truck back a day later. All fixed right. put my USB in and nothing. He said it must be my USB device
I said simple, go get yours and then his did not work ? he looked confused and surprised
Keep in mind these guys are the experts. He said can we keep the truck another day, I said yes please get this fixed this is my preferred way to listen to music. Next day here he replaced the entire USB port and installed a new cable to the source unit, leaving no room for error.
Stick in my key and a big nothing, he claims it was just working an hour go when he tested it ???
I closed my door and noticed a dent in the drivers side door. He said he was sorry when he was working on it the door got slammed against the lift upright ? ........... unbelievable, not only was the USB still not working they ruined my door and I had the find tit they didn't offer that information to me as soon as I showed up with any apology.
Went to the service manager and asked him what kind of three ring circus was he running here.
He apologized and said he would make it right
they tried some touch up paint and asked if I would accept that , I said are you kidding me it is more noticeable now ?
so he had his shop repair the dent and repaint the entire door
total orange peel and off a shade as well ? Their incompetence is only out measured by their arrogance, these guy actually think they are good.

I told him he was done, I will take the truck to a professional to have it repainted
I asked him did you at least get the USB nailed down as we are now into almost two weeks of them having my truck
They assured me it was working as it should

Driving out of the dealership stuck in my USB and still nothing. Was going to turn around and blow up the place but thinking the cops would probably frown on that.

Jump on this form and was asking around and someone said did you check the auto play setting in the radio. maybe default is off ?
Low and behold there was nothing wrong the whole time set it to auto play and done. I feel like a complete bone head, but they had four techs on this trying to figure it out ?

Took it to a pro level shop and the guy asked if I painted it myself ???
I payed to have the damage they did to my door repaired properly and a guy on Ram forum figured out was wrong by reading a post.
I cringe at the thought even taking there for call backs ................ ?

I love my truck but truly believe the bar for their service people is very low, and please don't get me wrong, I am sure their are great ones, just not at the Providence dealership

Haha 3 ring circus literally lol'd

One thing i've learned in dealing with new truck problems is that cooperation goes a long way. I was frustrated. Being a pain in the ass didn't help, seriously. Just got really angry bc I didn't have control of the situation.

chrisbh17 · Oct 8, 2019

So far my few experiences have shown being nice and cooperative doesn't really help either.

Sent from my Nexus 6P using Tapatalk

ListenOverSpeakin · Oct 9, 2019

Why would anyone quote CA law about an act that happened in SC like it’s pertinent?

The manager mentioned the word lawyer and you shrunk. I’m not saying be billy bad ass but perhaps you could have let them show their cards a bit more. Even if you broke a law, at the end of it the dealer would take the bigger hit on their service. These days public opinion matters just as much as any other opinion. The question is would they be willing to gamble their rep? Essentially, you’re allowing them to sweep this under the rug and continue on doing business as usual.

I don’t fault you for taking the approach you’re taking and moving on with your life. Perhaps, it’s not worth the trouble to you and I can understand that.

My guess is that it’s Hendricks. They have the room to speed around and they have speed bumps. Hoover may have speed bumps, I don’t remember bc it’s been a long time since I’ve been in that area, but their lot is pretty small.

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Witch · Oct 9, 2019

I live in a farm community so it is a very small town everyone knows everyone type of town

word of moth here is everything and I tell everyone I know interested in a truck to go to the city to buy it

I have been using them since my incident and they have some good techs that have really made me feel welcome and have a good grasp on what they are doing

I figure the only way they will get any better is figure out why people are driving 50 minutes to get there truck worked on

Duane Pipes · Oct 9, 2019

ListenOverSpeakin said:
Why would anyone quote CA law about an act that happened in SC like it’s pertinent?

The manager mentioned the word lawyer and you shrunk. I’m not saying be billy bad ass but perhaps you could have let them show their cards a bit more. Even if you broke a law, at the end of it the dealer would take the bigger hit on their service. These days public opinion matters just as much as any other opinion. The question is would they be willing to gamble their rep? Essentially, you’re allowing them to sweep this under the rug and continue on doing business as usual.

I don’t fault you for taking the approach you’re taking and moving on with your life. Perhaps, it’s not worth the trouble to you and I can understand that.

My guess is that it’s Hendricks. They have the room to speed around and they have speed bumps. Hoover may have speed bumps, I don’t remember bc it’s been a long time since I’ve been in that area, but their lot is pretty small.

Sent from my iPhone using Tapatalk

Haha yep that dude is the jussie smollett of the forum just making stuff up

JD Mark · Oct 9, 2019

Duane Pipes said:
I am on private property and recording or any kind is not allowed. If I am recording anything on dealership property, all footage will be confiscated, deleted, and the camera will be dismantled. He said I am breaking the law and no one in the service department is willing to work on my truck after I posted the YouTube video.

I would have asked for chapter and verse of supposed law.

An even better idea for the dealership would be to get their poop in a group and become professional.

JD Mark · Oct 9, 2019

Scottly said:
No internet lawyer here, either...But.....

https://law.justia.com/codes/south-carolina/2018/title-17/chapter-30/section-17-30-20/?current=1

I sit corrected...possibly.

JD Mark · Oct 9, 2019

Scottly said:
And this seems to imply you need consent from at least one party....Which, if secretly recording, you don't have.... https://law.justia.com/codes/south-carolina/2018/title-17/chapter-30/section-17-30-30/?current=1

Isn't the owner of the truck a party?

slim chance · Nov 6, 2019

@Witch .... just wondering, because of your reference to "Providence", do you live in Pa?

Witch · Nov 7, 2019

I do

been taking it to Susquehanna in Wrightsville and they have been great

Got a good deal , but would not let Providence work on my bicycle since the USB / ruin my drivers door indecent

I work in Willow Street

Docwagon1776 · Nov 13, 2019

Not a lawyer, but law enforcement with 6 years as a major felony detective to include covert surveillance for Robbery/Homicide. To address a few things that have repeatedly popped up:

1) "Expectation of privacy" is irrelevant to private parties. Reasonable expectation of privacy is a prong to be examined for 4th amendment issues related to search and seizure by the government as laid out in Katz vs United States. Voyeurism laws will be the relevant laws for if a private person is violating another person's privacy by recording.

2) Posted "no video" signs will not carry the weight of law. It makes it a rule, not a law. The enforcement is they ask you to leave and if you refuse THEN you are trespassing. Criminal Trespass will be the law broken, not refusing to comply with a "no video" sign.

3) Recording of video in public spaces varies state by state, but is generally either a "one party consent" or a "two party consent" law. My state is a one party consent law. As long as one party knows it is being recorded and consents to it, it is legal. The person doing the recording can be that consenting party. If I'm recording with my cell phone, I have my own permission to do so and am fine no matter who I'm recording.

Compare to the more strict two party consent, EVERYONE being recorded must be notified and consent. Note consent does not have to be explicit. Giving notice (verbally or via prominent signage) and them electing to stay is generally considered sufficient evidence they consented.

Exceptions are sometimes carved out in the state code and will vary from state to state. Some have exemptions for law enforcement or loss prevention purposes, some do not.

4) Most of these laws have not been updated to keep up with technology. They sometimes are still the same wording as written when wire tapping was literally tapping a wire. Things like automated recordings from Tesla, everyone having a video camera in their pocket, etc. were not a thing when these laws were written and no exceptions have been carved out. For automated recordings you might be able to hang your hat on the "knowingly and intentionally" aspect, but you're probably making case law as you go.

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