Eco diesel just blew up at 48k miles

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Fulltilt

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Guys

A month ago I purchased a brand new [2018] Limited 3500 with HO Cummins…we love the truck, but are still very apprehensive, as we have owned only Fords & GM’s our whole driving life ! The reason we bought the Ram was value for the money, the Cummins engine [fewer parts], absence of Exhaust Regeneration, more flexibility in equipping the truck, quality of finishing, etc. I have concluded that each of the “Big Three” manufacturers has it’s strengths & weaknesses.

I have purchased several vehicles in the US, & as a Canadian, it is difficult to purchase a late model used truck at a fair market price in Canada as they all disappear to the US. When I was in Phoenix, I nearly signed the deal for a 3500 Ram, but at that time, the dealer wasn’t giving me enough for my Ford F350, I decided to step back, I did some more research, & found out that Dodge Canada would not provide any warranty of any kind on a US bought truck, once registered in Canada. There was also a condition that my Canadian Ford would have to have the speedo changed [800.00 USD] to MPH & certified with the correct mileage before trading it in, I was fine with that, but I would like to point out that it is not a requirement to do so in Canada, daytime running lights only !

If I purchased a Ford, they didn’t care which side of the border it would be registered on, warranty would honored.. If I wanted a brand new Ford it would have to be purchased from a Dealer whom possessed a “International Licence”. The only Ford Dealer that I knew of with that licence ,was Kirkland Ford in Washington State. Very few of the US Ford Discounts would apply to the purchase, & that was fair enough.

Now our last truck was a GMC Denali HD Duramax. It was 8 months old, had 6,700 miles on it, & I purchased it over the internet from a Texas GM Dealer whom was a BBB member & of highest rating ! Remember this last statement !! My wife, my dog & I flew down to Austin Texas, the dealer picked us up the next morning. While we were waiting, I asked the “service writer” whom had been looking after the installation of the tow mirrors, the 5th wheel hitch, etc. to look up & print any previous service on the truck. I have been a car guy/hot rodder since before I could drive, so this was of interest to me. He did so…that is when I found out the Duramax had been torn down twice for water in the oil, & yet the “Carfax” only showed a HVAC issue & lumpy Michelin tires ! Without embellishing the next several conversations, it was provided to me in writing that the warranty satisfied GM Canada’s requirements for them to assume responsibility. This included truck had to be previously registered, [not brand new] had to have a minimum of 7,500 miles on it, before GM would warranty it in Canada. We accepted the deal, I had several thousand already invested, but after arriving home, a few months later we got a phone call from the Texas Dealership that a document had to be signed from GM USA that it had been fully disclosed that the truck had been returned to the dealership under the “Lemon Law”. It had not been disclosed, nor was the Carfax worth the paper it was written on…I concluded that Carfax’s are only good if the person doing the repairs is honest in his reporting. Will GM Canada did take care of the truck during the remaining warranty period, they did tell me though that for them it was a loss on their balance sheet, as they did not benefit from any profit from the initial sale of the truck. Something to think about.

When we purchased our Ram, it was from Alberta, we live on Vancouver Island in BC, I sent the Ram dealer a dozen pictures of the Denali, I had a service folder 2” thick…the truck was put out to bid to several US Brokers, I accepted $34,500. When we arrived at the dealer in Innisfail Alberta at 2:15 PM, at 3PM the US Broker picked up the truck & was gone !??
 

Random_Walk

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My condolences and it blows chunks that the warranty doesn't cover it due to the original country of purchase :(.
It seems like manufacturers these days don't want the consumer to have a warranty claim due to so many variable factors they throw into the fine print.
With this you unfortunately end up with an expensive paperweight or a piece of nonfunctioning lawn art

This international warranty embargo thingy isn't because of FCA magically trying to screw folks over; it's because the vehicle was originally built to Canadian road/vehicle/emission/etc standards, and because of that, will have subtle changes in parts and programming that you won't see in the US. It's also not built to USDOT/CAFE/etc standards. All of this presents a massive logistics and legal liability issue for FCA US, which is a different company than FCA Canada, which assumes responsibility for the vehicle. So... yeah, no warranty for used Canadian trucks sold in the US - and vice-versa. This is also why these trucks are mega-cheap.

Now you *can* buy a third-party warranty for the things, since the cost is borne by the third-party.

All said and done? The dealership should have told you this clearly and repeatedly during the time you spent buying the thing. Even the slightest bit of deception that you can credibly point to should mean that they eat the costs one way or the other (but it'd take a lawyer to force the issue.)
 

JS4024

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Vehicle should have been labled “As Is” or “No Warrantee” check your state consumer fraud laws.....
 

RobertRay

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Just a question here, if an originally sold in Canada vehicle warrantee is not valid in the US, can you haul it to a Canadian dealership and get warrantee service?
 

48PowerWagon

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I've purchase Canadian Mopars in the past my currant PW is from Canada, that fine I was aware bought a Warranty (B2B) and still came out with a good deal It's not fair to slam the vehicle on it's destination origin, it's buyer be-wary.

All Late modal NA (North America) Mopars change MPH/KPH in the cluster my wife 2013 Journey does it from the steering controls (so does my PW) since I live 13 miles South of the Canadian Border it's a nice feature, the PCM doesn't care it's just an algorithm.

IN Any case the OP got screwed I hope legally there is recourse. good luck
 

erictomlin

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So on my way to work yesterday in my 2016 ram 1500 rd. I got off the highway exit , come to a stop and motor begins making an awful noise . I turn left and noise is just bang bang banging away . Pull over shut the truck off wait a few seconds and turn it back on and the banging in even worse. Have triple AAA tow it to the dealer and they discover the motor is blown. They run my vin number and sorry it’s not covered because you have no warrantee because truck was originally sold in Canada! Quote for new motor $11k !!! I’m so screwed!

Don't know if this applies to you, but I came across it just now - and you have a 2016 - so I thought I would pass it along. Good luck! Sorry to hear about your troubles

https://www.motor1.com/news/348228/jeep-ram-compensate-diesel-owners/
 

Random_Walk

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Vehicle should have been labled “As Is” or “No Warrantee” check your state consumer fraud laws.....

Unfortunately, way too many used car dealerships (or used car department thereof) will mark ALL of their stickers "As Is", even if there is a factory warranty still left on a given vehicle. It's mostly designed to CYA, or in the case of dealers with a new car lot, to scare newbies and the unaware into walking over to the new car section...
 

CYSTemrebel

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I have over 216, 000 on my truck bought new in 2008. If this happened to me I would ask a few questions such as;

-will a hemi 5.7 fit in (motor mounts would have to be amenable to that) a hemi is a lot cheaper than a diesel

-what is the cost of a crate engine

-some may have already suggested a wrecker's engine (many garages will accommodate this and when the engine comes, check it for problems...if it is rejected, the wrecker will offer another in its place...this is only if the garage has an agreement with a wrecker for parts and the wrecker is agreeable to this arrangement based on the substantial business they do with such garages

I have a wrecker supply company that guarantees all parts I buy and if they are not up to par as checked by my mechanic, they will replace them without a whimper. There is no reason the cost cannot be cut in half using any of these options.
 

KiloHotel

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My cluster is predominantly in miles. Also no daytime running lights my amber lights stay on in my headlight cluster only. I’ll have to look for block heater/cord. In my opinion the changing of the cluster odometer to predominantly miles per hour is overtly dishonest... an attempt to conceal its origin.


Had this exact same thing happen to me, in TEXAS!

My tach would stick around 3k RPMs, the dealership said " oh just take it in to any RAM dealer and they\ll replace it -free". Never mentioned the truck was CAN, it does have a block heater and DRLs.

After having it for 2 months i take it to the ram dealer to get it replaced, they ordered 3 new cluster because they kept coming in KPH, finally they looked over my build sheet and its listed to have a KPH speedo. Thats when i found out my 100k power train warranty was trash too. The WHOLE reason i picked a 2014 was for the 100k warranty. Luckily its been a good truck and im at 127k now - i ended up buying an upgraded speedo but i still have no idea how many miles are TRULY on the truck, since obviously the cluster was swapped.

I hope you can sue the original dealer, its a ********* practice. My truck was also a daily rental fleet - aka enterprise.
 

OCDTech

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Had this exact same thing happen to me, in TEXAS!

My tach would stick around 3k RPMs, the dealership said " oh just take it in to any RAM dealer and they\ll replace it -free". Never mentioned the truck was CAN, it does have a block heater and DRLs.

After having it for 2 months i take it to the ram dealer to get it replaced, they ordered 3 new cluster because they kept coming in KPH, finally they looked over my build sheet and its listed to have a KPH speedo. Thats when i found out my 100k power train warranty was trash too. The WHOLE reason i picked a 2014 was for the 100k warranty. Luckily its been a good truck and im at 127k now - i ended up buying an upgraded speedo but i still have no idea how many miles are TRULY on the truck, since obviously the cluster was swapped.

I hope you can sue the original dealer, its a ********* practice. My truck was also a daily rental fleet - aka enterprise.



I hear the pcm keeps up with mileage separately if that may help, next time its in the dealer, might could ask a favor see if they can plug in and tell you.
 

Brian2081

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Good evening to All, I have just been ready this thread and thought I would throw out some useful information regarding the warranty situation. a year and a half ago I bought a 16 cclb 2500 outdoorsman, was told same thing at time of signing about no warranty. while reading some other treads about this I discovered the warranty does transfer back to the U.S. "IF" the vehicle is first sold as a "FLEET" vehicle IE (daily rental).

So now I come along after digging into the trucks history and buy it, take it in to the dealer for oil change and ask for any service history. that is when I notice that the truck was in a dealership in Canada up near Sault St. Marie getting a long block installed. The used truck lot that I bought from did not know that this truck had a new long block installed 2500 kilometers before he bought. By the time I figured out the warranty thing the 3yr 36000 mile warranty expired, but I now have the remander of my power train and rust warranty and a engine with less than 10,000 miles on it.

When bought roughly 2500 miles on engine, 28,000 on rest of the truck and when all said and done for the price of $34,000 with finance included.
 

RVGuy

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I hear the pcm keeps up with mileage separately if that may help, next time its in the dealer, might could ask a favor see if they can plug in and tell you.
I've heard that as well, I changed my own gauge cluster but neglected to look at my mileage beforehand (I have a rough idea that I have 26k more than it says on my odometer but not an exact number). I work for a chain of dealers that includes a Ram dealership, I asked them if they would be able to grab my actual mileage off the PCM and they said they couldn't.
I'm not sure how true that is, but I can't see why they would lie to me when we work for the same company, I'm the foreman of the service shop at another dealer and it's not like our service departments hide things from eachother.
 

boblonben

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can anyone tell me the answer to this question? If a ram is built for the Canadian market to Canadian specs would the speedometer be in kilometers not miles? Mine is in miles per hour and fca said that someone could easily change it out. Did the shady dealership swap it out or is it required to be changed for us market? And who would do the changes?
you do not have to 'swap' it out. Using the screen mode selector you can change mph to kph and vice verse with the push of a button... So ...
 
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Dubbsy01

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So where did you hear these were 'grenade engines' ???????? Have read nothing that reflects that situation with these VM motors. In fact world wide they are rated in the top two engines for reliability, so ?? Think someone has been feeding you false information. Also the Canada origin warantee thing has been around forever, down here, Texas, the sales outlet is required by law tgo inform you if the vehicle is an imported vehicle, do not know where this guy is from but would think he would have checked. Also you CAN get a warantee for one if you engage with FCA on an imported vehicle, or if you chose you can get an after market policy, your choice. Am sorry to hear this, wonder what caused it to happen??
I’m from Massachusetts and I had never heard of this nor has anyone I’ve talked to around here. Dealer didn’t go into any detail other than saying broken crank shaft. He went on to say that he sees it all the time and that he’s even seen it at under 30k miles. I do agree that all of the research I did prior to purchase yielded positive results.
 
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Dubbsy01

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Don't know if anyone else said this already and sorry if i am repeating but i have a 2018 1500
ED and there is an open recall 1VB that is for the coolant leaking into the block and mixing with fuel and oil and killing the engine. There is no parts available to fix until April so i would get the engine checked to make sure it wasn't do to that.
I asked the service advisor if this failure could be due to that open recall and he said no there is no correlation.
 
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Dubbsy01

Dubbsy01

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Just a question here, if an originally sold in Canada vehicle warrantee is not valid in the US, can you haul it to a Canadian dealership and get warrantee service?
No once registered in us FCA Canada will no longer warranty it
 

NamVet426

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iI have 2 of these 3.0's in a 2018 grand Cherokee, and one in a 2017 Ram 1500. both Built-in Canada but initially sold here. But I always purchase the unlimited mileage extended warranty when purchased new. If I have a grenade issue so b it. They're on the hook.
 

Ed F

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I’ve read this whole post while recovering in bed and the 3.0 ECD makes my old 6.0 Powerstroke look like an engineering marvel.
 

Random_Walk

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you do not have to 'swap' it out. Using the screen mode selector you can change mph to kph and vice verse with the push of a button... So ...

Likely won't change the physical dials ;)

In all honesty though, I'd just do what you suggested, since I rarely look at the physical dial these days.
 

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