I think I am done with Chrysler products

392DevilDog · Feb 17, 2020

Venting helps get the passion brewing.

Customer service sucks for just about everything.

BUT, there are good dealerships, there are good ram cares associates.

Warranty is set up completely for them to do the best to deny. Especially with HD trucks.

Glad, to hear your honest opinion about HD trucks, the Tremor, the Powerwagon and the Toyota.

I know that I am anxiously awaiting the Tremors going to Moab to follow the Powerwagons.

So much fun it is gonna be when they spool up that Power stroke and to see what happens to that front limited slip.

All mechanical things have issues. You know the age old saying about **** and tires.

So anxious to see these Tremor Fords on the trail. And the Instagram and Facebook posts from the dealership

pacofortacos · Feb 17, 2020

Meister said:
I think some have missed the point....I get it may be my fault...yet service still sucks. Alot of you internet ninjas dont get that. Pay 60k plus. Me only 48k, doesnt mean can **** on you. For you folks who never had trouble that's great. I hope it goes well. My experience well I'm looking at the tremor but we will see. Capabilities are awesome not hint compares....but still ****** parts on what they build from factory. A nice setup to spend my money on is what I'm asking for. Gove me good service...treat me like a person and dont lie to me. If that's to much well I got something for you.....a bag of peckers to eat. My money is just as good as yours and if you like to be treated like **** I feel bad for you

I get what you are saying.
I always say "Don't **** on my feet and tell me it's raining"

There are few things that irk me as much as lying to me, so I totally understand how you feel.

olyelr · Feb 18, 2020

thkbaron said:
I've looked at the tremors and they are pretty sweet for a ford. they might even be tossing an option for a winch soon.

Last I heard, it was a $3000 option from Ford.

https://www.google.com/amp/s/www.sl...ty-tremor-buyers-a-winch-option-15606856/amp/

Sherman Bird · Feb 18, 2020

Joeram said:
Ok here's my take. I've been on the road a little while now, first car was a 64 Chevy Biscayne - that should tell you a little something about my age. BTW I got rid of that car extremely abruptly - ouch! Anyway, I've always been of the mind that if you take care of a vehicle it will take care of you and for the most part that has held true for me. As for FCA, in 2008 we bought the bride a new Patriot. That was the year that the market took a nosedive and the Auto Makers were hit very hard. So Jeep offered at no cost a lifetime powertrain warrantee as a sales come on. I mean what kind of lunatic is going to keep a Jeep Patriot for that long anyway...well I am that lunatic. In 17 my kid was driving it with 248,000 miles on it when the engine finally gave up - 0 compression on all 4 cylinders. Towed it to the dealership and they dropped a brand new motor in it for $0. The point is who would have ever predicted that little 2.4L motor would get that many miles on it. But we took good care of it. And FCA did totally back up their product. We're still driving it.

As for the truck in question - I've never gone four wheeling (intentionally that is) but if the truck is advertised that it could take it and it can't - well then that is an issue. It does sound like the salesman totally ticked you off though. A stupid statement by him for sure.

Several years ago I had my Camry into the dealership for service and one of the service handlers rudely blew me off. I was so pissed I went home and called Toyota Corp. Headquarters and told Customer Support that a service guy at one of their dealerships "brushed me off like a piece of lint". Within a half an hour the head of the service dept. at that dealership called me and said "when he gets a call from Toyota saying one of his people brushed off a customer like a piece of lint that's serious". They took care of the Camry.

Right now I got a 15 1500 which I bought new. Currently 83,000 on it. I'm hoping to have it another 10 years...I also have a car so that helps. And I purchased a lifetime warrantee so that does give piece of mind.

Interesting thread. Enjoying reading all the posts.

Joe

Years ago, there was an AD on TV showing a Grand Cherokee fording a stream or river with water up to the vehicle's beltline. (just under the outside door handles. The Jeep continues through and comes out on the far side running just great and the interior remained dry, at least as depicted by the ad. Fast forward to one of Houston's many floods. The street corner just behind my shop filled with deep enough water to kill most lesser vehicles, including 2WD pickups and Suburbans when we got these deluges, rather regularly. On one such occasion, a woman drove up into my shop driveway which was just out of the flooded water. She was driving a brand new Grand Cherokee with dealer paper tags still on it.

She sits and watches several other idiots attempt to ford this intersection and sees a few get drowned, and a couple make it through.... so she asked me what I thought. Naturally, I reminded her of that ad with the admonition that I personally wouldn't chance it with a brand new vehicle. She turned around and went back the way she came!

thkbaron · Feb 18, 2020

olyelr said:
Last I heard, it was a $3000 option from Ford.

https://www.google.com/amp/s/www.sl...ty-tremor-buyers-a-winch-option-15606856/amp/

ok well I'll give ford this one...……….the wireless remote is nice. Personally I'd like to have both since it's nice to have a backup plan.

olyelr · Feb 18, 2020

thkbaron said:
ok well I'll give ford this one...……….the wireless remote is nice. Personally I'd like to have both since it's nice to have a backup plan.

You can very easily add a wireless remote to ours.

DA Smith · Feb 18, 2020

JWExperience said:
Doesn’t need a lemon law is what I think you meant by the double negative. How does a rock get thrown out of the wheel well and button hook back into the truck? Secondly how does it not scratch or chip the paint one bit? That’s clearly a bad decal. You’re also saying that one trip to a dealer out of many means he’s not eligible for lemon law which seems flawed. You have no idea what his previous trips to the dealer were even for or the duration his vehicle was down so to suggest that lemon law doesn’t apply based on this incident alone is not close to logical.

Sent from my iPhone using Tapatalk

Mister grammar man I'm not interested in writing correct English I like to write the way I want to. Now for the issue on his truck ,first of all the number of times he quoted being in the shop was 26 and that was between three vehicles over a three year period. We don't know the exact number for the Ram. The tires he shows to be running can certainly throw up rocks and other debris up against the side of the truck and damage the decal and paint also. The fenderwell with the inner liner will not stop debris from hitting the truck side panel .

DA Smith · Feb 18, 2020

Ruddy7 said:
I read that he had gone in 26 times for warranty work / repairs. That’s not just rock chips and fender decals. 26 times is a lot of warranty work. Somewhere in the thread you’ll see where he talks about the warranty work he’s had done. Some of it was major. Check it out. I’ve owned a lot of vehicles. I got rid of the Yukon at 45,000 miles when it was out of warranty and the engine still hadn’t quit using oil, (used oil from the very start, 800 miles a quart) the front differential needed replacing, (I seldom switched it into 4WD) and a number of other nickel and dime items that could have become worse. Think it was built in Mexico on a Friday. Haven’t gone back to GM since.

Here we go again you didn't read the post, only what you wanted To see which is the 26 times. He owned three FCA vehicles and over a period of three years between the three there were 26 visits to the dealer. We don't know weather the Ram went back two times or ten times. You need to read more carefully.

Trailmaker · Feb 19, 2020

Meister said:
To be honest idk if I will get an HD truck that has good service. I may have to suck it up. Doesnt mean I cant use my freedom and post.....I think the PW is better then the tremor but I'm just diving in.....just my 2 cents and this is a PW forum....glad the community has spoken. I will say my tundra had NOT gone where my PW has....but it was more reliable

you get your spot on the Moab tour yet? one or two trails in the PW will make you forget customer service on Ram and be thinking what mod can I do next!! come on lets see if we can tear off the other fender liner! I will bring my pop rivet gun just incase. :favorites13:

Wally Koeberl · Feb 19, 2020

2012 Grand Caravan bought new in FL Nov. 2011, moved to Michigan 8 months later. Regular service at local dealer (I rate them 8 on 10). Early 2013 on a trip back to DO went to original dealer we bought from for 36000 mi. service. Also had a miss at idle that started during trip. 36081 miles, service writer told me he thinks he knows what it is could we wait an hour or so. He comes back later to tell me they need to replace the cyl. head. At the time it was a known problem but not common. They ordered parts, have us a Chrysler 200 to use and went to work. 3 days later all done no probs and now we are 179000 miles later and totally happy with our van and my new 1500 Laramie.
I tend to keep my vehicles for a long time. New vehicles 87 Pontiac Bonneville 14 yrs only sold it to get a new Grand Prix in 2001. 2011 we bought the van and have the GO to my daughter. I don't know, maybe I'm just lucky.

Meister · Feb 19, 2020

Trailmaker said:
you get your spot on the Moab tour yet? one or two trails in the PW will make you forget customer service on Ram and be thinking what mod can I do next!! come on lets see if we can tear off the other fender liner! I will bring my pop rivet gun just incase.

I have not with work not sure I can make it. It's a bummer. I'd like to take it and go when they are closed and winch their garage door off...not worried about the fender liner tbh

olyelr · Feb 19, 2020

Trailmaker said:
you get your spot on the Moab tour yet? one or two trails in the PW will make you forget customer service on Ram and be thinking what mod can I do next!! come on lets see if we can tear off the other fender liner! I will bring my pop rivet gun just incase.

You're gonna need more than a rivet gun at moab LOL.

genosguy · Feb 20, 2020

ALRedneck said:
I found a new dealer that has a better service department. A well ran, customer centered service department can be more profitable than the sales department.

The Dealers that don't SERVICE well are ignorant. Service is what brings me to a Dealer--I've had bad service and won't use that dealer. I have driven 30 miles to get great service and bought my next truck there.
If an owner breaks his truck--that's on him not the dealer--notice I sad IF..
I love my truck it's a great workhorse toy--no problems my dealer didn't fix--
one of his guys screwed up and tightend my oil filter to hard and cracked it I leaked oil 10 miles ---they fixed it. I put them on notice if I had future engine problems that was on them--that was 3 years ago--no problems since. (I did that notice in writing and registered I still have a copy)

olyelr · Feb 20, 2020

genosguy said:
The Dealers that don't SERVICE well are ignorant. Service is what brings me to a Dealer--I've had bad service and won't use that dealer. I have driven 30 miles to get great service and bought my next truck there.
If an owner breaks his truck--that's on him not the dealer--notice I sad IF..
I love my truck it's a great workhorse toy--no problems my dealer didn't fix--
one of his guys screwed up and tightend my oil filter to hard and cracked it I leaked oil 10 miles ---they fixed it. I put them on notice if I had future engine problems that was on them--that was 3 years ago--no problems since. (I did that notice in writing and registered I still have a copy)

Thats just it. He realizes some of the things are his fault. However plenty of them were not. He just wants them fixed, but the ******* dealer basically told him to go pound sand.

markchief · Feb 20, 2020

alschief said:
I too am disappointed. Whil under warranty took the truck in to a local dealer to fix a couple of items including the steering recall. They said steering temporary fix done and could not duplicated cruise intermittently engaging.
Took to another dealer they with out question repaired the cruise said known issue. They reported the steering fix had not been applied. This was a real safety issue.
Took back for Def pump failure resolved.
Then had several codes displayed returned they found right rear wheel sensor wire sheared loose at sensor. Refused warranty said I used it off road or a squirrel chewed it. I do not off road.
Had to pay over $200 for part and labor.

DEEP has mandated wire insulation must be bio degradable. Manufacturers add a soy byproduct to the formula. Mice love it. Makes you wiring harnesses hard to deal with. (Different for every VIN # due to options list, if replacing). Now the whole vehicle becomes biodegradable unless you have super diagnostic mechanics or $$$$$. Luckily I had the first option.

Sent from my SM-G955U using Tapatalk

ramrod2004 · Feb 20, 2020

I have had my 2004 Ram for 16 years and it still runs like a champ no engine issue or transmission issues just regular oil changes and regular suspension work. No punching it every corner like a teenager but i do some towing quite often. But if any of u think that those dealer employees are different at toyota or chevy or ford, lexus, honda they arent. Every dealer is ripping people off. Telling them they needs this or that way before the recommended service setup. But its the consumer fault the ones who pay msrp without a fight or peep at all. The same ones that havent educated themselves on vehicles. So they think lets see if this guy is a sucker and the few of us that arent they just ignore us and move on until the next sucker does walk in the door. I was actually told that once at a dealer. Glad im a mechanic and dont need those punks from the dealer. But to pick anything else over the Ram and the hemi your insane.

ticat928 · Feb 21, 2020

Dealers do not stay in business by pleasing customers after the sale.

They figured out a way to make a profit in a highly competitive market, which is low margin high volume selling. If a Dealer cannot field the lowest price per Brand in his area of operation, they will die a slow death.

The only way they can achieve that is to cut operating costs to the bone, which means bottom of the barrel mechanics willing to work for ridiculously low wages.

Customers have no loyalty to those that provide good service , they will jump ship for getting same truck $200 cheaper down the street

ticat928 · Feb 21, 2020

Service Writers (not Mangers since no empowerment) are instructed to protect dealer profits at all cost.

Based on the script service writers are given, the consequences are ******* off customers and bad reviews, thus the strategy is to replace them every 3 to 6 months as the fall guy.
The tag lines becomes: "we the Dealership are trying harder to improve customer service thus hired a new Service Manager."

They will even redirect responsibility for some warranty work that is likely to become a liability (repeat visits).

With new cars designs being fast tracked these days and rolled out in half the time as prior years, many flaws in design of parts make them failure prone, Manufacturers have ways to discourage multiple replacements within warranty period.

Joeram · Feb 22, 2020

ramrod2004 said:
I have had my 2004 Ram for 16 years and it still runs like a champ no engine issue or transmission issues just regular oil changes and regular suspension work. No punching it every corner like a teenager but i do some towing quite often. But if any of u think that those dealer employees are different at toyota or chevy or ford, lexus, honda they arent. Every dealer is ripping people off. Telling them they needs this or that way before the recommended service setup. But its the consumer fault the ones who pay msrp without a fight or peep at all. The same ones that havent educated themselves on vehicles. So they think lets see if this guy is a sucker and the few of us that arent they just ignore us and move on until the next sucker does walk in the door. I was actually told that once at a dealer. Glad im a mechanic and dont need those punks from the dealer. But to pick anything else over the Ram and the hemi your insane.

Great to hear your truck has been so reliable. Hopefully that bodes well for my 15 1500. What motor do you have in it? Hemi? Like you I do regular maintenance especially oil changes. And don't beat the daylights out of it.

scott lass 18 · Jun 9, 2020

Meister said:
My issue is the amount of times these vehicles go into the repair shop. I am frustrated with the dealer. The dealer hires these folks to represent their organization. Car sales and service is a service industry. Poir service equates to poor outcomes.
Unfortunately this does represent the brand. Poor outcomes and low quality control leads to many issues and repairs.

I do enjoy the capability and functions of the truck. Hell I like the truck. My issue is the quality of the truck. I have had a new oil pump, new trans, new ac motor, new window motor plus recalls. Makes it tough to continue to like it....only 23k on the clock.

If I broke it I get it, but spending that much money on a vehicle to be treated poorly for service. Makes it a no go in my book. Just my 2 cents I guess. Yep I'm steamed right now. I will be looking at other trucks as I dont know about the reliability of this one.

lemon law lawyer time all that repair never seen this much crap to fix ? 23k wow really bad truck ! they should just relace it call mopar about all this bet they think about all broken and what to do ok ! dont have luck at dealers my self too ! service repair done I never new what was going on till I pick mine up they called oh its all done really in middle of day ! then all kinds of things done runing great now but I did a lot to get it that way my self ok glad the parts replace did help a lot ok ! had no luck going in dealers allways told at last minnit what is wrong most all the time ! aftere water pump replace ac fan never plug back in did it my self ok sad right done a lot of machanic work did school so know a little ok hate when they act like ur dumb ua know somethings help others too ! but glad truck is doing great hope no lifters and cam go bad on mine ya know !

I think I am done with Chrysler products

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