Sirius/XM Cuts out

erickpl · Jan 7, 2020

In my area, my Ram's satellite radio occasionally cuts out. I've had sat radio in my cars since 2002, so I know about trees, buildings, etc... but where this is happening, NOTHING is blocking my view of the sky for reception.

It is consistently in the same places. My wife's car has it also, but hers does NOT cut out in those same spots.

Anything IN the truck that may be causing the perfect alignment of interference I could check?

bigred90gt · Jan 18, 2020

I sure wish I knew the answer to this one. My 2017 has the same problem. I've had Sirius in probably 8-9 vehicles, and have never had it cut out like this. And there is one intersection in town where I live, completely open (huge intersection, 5 lanes on each road, not a tree anywhere near the intersection) and it cuts out every single time I come to it, no matter the direction. I've lived in this town all of my life, and lived about 1/2 mile from this intersection for 8 years, and not a single other vehicle has ever cut out there.

TomT · Jan 19, 2020

Same here with my 2015. It’s extremely annoying!

H8ROADS · Jan 20, 2020

Recently bought a 17 2500 CTD and this has been my only issue. Sirius cuts out to the point if being unusable at times. I bought a service manual subscription to get all the diagrams and will probably be checking the connections. Really frustrating. My other vehicles don’t cut out so it’s definitely an antenna issue or radio issue.

WhiteExpress · Jan 20, 2020

I think it's something in the programming on the 8.4 not buffering enough data.
I've never had an issue with an aftermarket deck, but both my F150 and my work truck have had issues, just like mentioned above. Specific spots in town(s) that it just don't work.

Here's the kicker, it doesn't seem to be the same on the F150 and the Ram. ?!?!

Fortunately for me, I do a whole lot of open road driving, so even if it's annoying AF around town, man it's nice the other 85% of the time.

RamCares · Jan 22, 2020

erickpl said:
In my area, my Ram's satellite radio occasionally cuts out. I've had sat radio in my cars since 2002, so I know about trees, buildings, etc... but where this is happening, NOTHING is blocking my view of the sky for reception.

It is consistently in the same places. My wife's car has it also, but hers does NOT cut out in those same spots.

Anything IN the truck that may be causing the perfect alignment of interference I could check?

bigred90gt said:
I sure wish I knew the answer to this one. My 2017 has the same problem. I've had Sirius in probably 8-9 vehicles, and have never had it cut out like this. And there is one intersection in town where I live, completely open (huge intersection, 5 lanes on each road, not a tree anywhere near the intersection) and it cuts out every single time I come to it, no matter the direction. I've lived in this town all of my life, and lived about 1/2 mile from this intersection for 8 years, and not a single other vehicle has ever cut out there.

H8ROADS said:
Recently bought a 17 2500 CTD and this has been my only issue. Sirius cuts out to the point if being unusable at times. I bought a service manual subscription to get all the diagrams and will probably be checking the connections. Really frustrating. My other vehicles don’t cut out so it’s definitely an antenna issue or radio issue.

Hello erickp, bigred90gt, and H8ROADS,
We are certainly sorry to hear about your ongoing concerns. Have you reached out to Sirius radio regarding your concerns? If not, I have provided the number for you all for additional assistance 1 (866) 635-5027.
Laura
RamCares

Hawk11nw · Jan 22, 2020

Probably irrelevant as you stated it doesnt cut out in other vehicles, Ive only had Sat radio in 2 vehicles, they would always cut out when driving a concentration of power poles.

stdyrln · Feb 18, 2020

It's the cell towers, mines done it from day one- if you look around you will be dead lined up with the facing direction of a tower. I now know where every tower is within 20 miles of my home- it’s like they scramble it. As soon as you pass a certain distance it comes back- makes it hard to justify the subscription when it craps out all the time. It’s only certain towers- I can park under some with no issue, others I can paint out the deadline for em.

miguelito_az · Feb 18, 2020

I'm going to chime in here, but my issue is related to android auto. If I plug my phone in AA will pop up and cut out my SXM on initial connection and randomly while driving. BUT it won't autoplay pandora/spotify/etc as I have autoplay disabled. I have to tap the radio button to get SXM back.

If I leave my phone disconnected (bluetooth enabled still) SXM behaves.

canadiankodiak700 · Feb 18, 2020

Doesn't matter if you have clear sky view or not, most of the time you are receiving your signal from terrestrial repeaters. Sirius/xm only has 3 satalite in orbit, then a network of repeaters on the ground. They publish a map online of the repeater network. That's how you can receive sat radio in FB ities with lots of tall buildings, otherwise, there would be almost zero chance of getting a signal.

Sent from my Pixel 2 XL using Tapatalk

RamCares · Feb 20, 2020

miguelito_az said:
I'm going to chime in here, but my issue is related to android auto. If I plug my phone in AA will pop up and cut out my SXM on initial connection and randomly while driving. BUT it won't autoplay pandora/spotify/etc as I have autoplay disabled. I have to tap the radio button to get SXM back.

If I leave my phone disconnected (bluetooth enabled still) SXM behaves.

Hi, I'm sorry to hear this is happening. Please send us a message with more details so I can look into this further.

Alison
RamCares

LI Guy · Feb 20, 2020

bigred90gt said:
I sure wish I knew the answer to this one. My 2017 has the same problem. I've had Sirius in probably 8-9 vehicles, and have never had it cut out like this. And there is one intersection in town where I live, completely open (huge intersection, 5 lanes on each road, not a tree anywhere near the intersection) and it cuts out every single time I come to it, no matter the direction. I've lived in this town all of my life, and lived about 1/2 mile from this intersection for 8 years, and not a single other vehicle has ever cut out there.

Mines the same unfortunately

JesterTA · Feb 24, 2020

I found this to happen by the 5G towers

Rebelrouser · Nov 14, 2020

I get the same in certain parts of the NE in Calgary and when I'm on Yankee BLVD in Airdrie headed west just passed the highway overpass. Very frustrating...... It doesn't happen in my wife's '18 Jeep Cherokee. Go figure.

Wild one · Nov 15, 2020

Rebelrouser said:
I get the same in certain parts of the NE in Calgary and when I'm on Yankee BLVD in Airdrie headed west just passed the highway overpass. Very frustrating...... It doesn't happen in my wife's '18 Jeep Cherokee. Go figure.

I live in Airdrie,and have never had any issues with Sirius cutting in and out,there's the odd spot in the mountains where it'll cut out ,but i've never had any issues with it in Airdrie or the city though.

Rebelrouser · Nov 15, 2020

I live in Airdrie,and have never had any issues with Sirius cutting in and out,there's the odd spot in the mountains where it'll cut out ,but i've never had any issues with it in Airdrie or the city though.

I may have to check my connection on the back of my head unit and have Sirius resend the signal. I had the same issue in my '11 Sport as well. Thanks

RamCares · Nov 16, 2020

Rebelrouser said:
I live in Airdrie,and have never had any issues with Sirius cutting in and out,there's the odd spot in the mountains where it'll cut out ,but i've never had any issues with it in Airdrie or the city though.

I may have to check my connection on the back of my head unit and have Sirius resend the signal. I had the same issue in my '11 Sport as well. Thanks

Hi, I'm sorry to hear this. Please let me know if you plan on visiting a dealership for this concern. I would be happy to open a case for you.

Alison

RamCares

bigred90gt · Nov 16, 2020

RamCares said:
Hello erickp, bigred90gt, and H8ROADS,
We are certainly sorry to hear about your ongoing concerns. Have you reached out to Sirius radio regarding your concerns? If not, I have provided the number for you all for additional assistance 1 (866) 635-5027.
Laura
RamCares

Hi Laura,
It's not a Sirius issue. I believe this is my 9th or 10th vehicle to have Sirius, and I have never experienced this. Multiple different OEM radios with Sirius, and multiple aftermarket units with Sirius. The Ram is the only one with the issue, and it seems I am not alone. So, to answer your question, no I have not, because I do not believe it to be a Sirius issue, I believe it to be a Ram issue.

Wild one · Nov 16, 2020

Rebelrouser said:
I live in Airdrie,and have never had any issues with Sirius cutting in and out,there's the odd spot in the mountains where it'll cut out ,but i've never had any issues with it in Airdrie or the city though.

I may have to check my connection on the back of my head unit and have Sirius resend the signal. I had the same issue in my '11 Sport as well. Thanks

I'm not sure,but you might have a differant 8.4 then my 14 has,as somewhere around 17 or 18 FCA changed suppliers for the radio,and it seems like the newer (i think Panasonic) versions have more issues.I know it's fairly common on the Charger/Challenger pages for the newer style head units to give trouble.

Rebelrouser · Nov 16, 2020

Hi, I'm sorry to hear this. Please let me know if you plan on visiting a dealership for this concern. I would be happy to open a case for you.

Alison

RamCares[/QUOTE]

Hello Alison and thank you for reaching out, my 3 year/60km warranty was up in June so I don't know what can be done at this point in time. My truck only has 57k on it and is in near new condition-still.

Sirius/XM Cuts out

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