Clark Kent
Junior Member
Since this 8.4 screen spans multiple "generations", figured this was a good spot to ask. My truck is a 2018 and from what I've read, FCA might have used a new screen/infotainment manufacturer for the 2018+ trucks (last year of the 4th gen and into the 5th gen).
Twice in the last two weeks my 8.4 screen has frozen and refused to turn off. It continues to play the station/radio but displays whatever it had when the screen froze. Shutting of the truck the screen shuts off and restarts with a brief display of the RAM logo, but immediately goes back to the frozen image. I can turn the truck off and walk away, then come back an hour later and the screen is still on...
Each time it's happened, my dealership was closed for the day (adjusted Covid hours). I've tried the soft reset, but that does nothing. So nervous of draining the battery overnight, I pulled the battery both times. That frees up the infotainment and I was good for about a week inbetween events. However, I'm not driving often (covid and working from home). I haven't reached out to the dealer because I feel it's useless to bring it in until the screen is locked up for them to troubleshoot. I'm waiting for it to happen again and hopefully when the dealer is open so I can immediately bring it in.
Anyone else have this happen?
Twice in the last two weeks my 8.4 screen has frozen and refused to turn off. It continues to play the station/radio but displays whatever it had when the screen froze. Shutting of the truck the screen shuts off and restarts with a brief display of the RAM logo, but immediately goes back to the frozen image. I can turn the truck off and walk away, then come back an hour later and the screen is still on...
Each time it's happened, my dealership was closed for the day (adjusted Covid hours). I've tried the soft reset, but that does nothing. So nervous of draining the battery overnight, I pulled the battery both times. That frees up the infotainment and I was good for about a week inbetween events. However, I'm not driving often (covid and working from home). I haven't reached out to the dealer because I feel it's useless to bring it in until the screen is locked up for them to troubleshoot. I'm waiting for it to happen again and hopefully when the dealer is open so I can immediately bring it in.
Anyone else have this happen?
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