2020 3500 having problems

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Tim J

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Counce,Tn
Ram Year
2020
Engine
6.7 diesel
I have a 2020 Ram 3500 with 20000 miles that left me stranded on the side of the interstate 0n Saturday 1/21/2021 after waiting 3hrs for a wrecker to haul it 7 miles to the nearest chrysler dealership i find someone to drive 100 miles to pick me up and take me home,Then I call the dealership where the truck was left and they tell me it will be 3 to 4 weeks before they could even try to see what my problem may be..................Is this the warranty I have................Please advise me......Thanks Tim J
 

MADDOG

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The section you originally posted this in won't get a response to you.

However, we can get some help from another source. I'll tag them in this post and they usually respond in 2 - 3 days if they are monitoring the forum.

@RamCares
 

RamCares

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I have a 2020 Ram 3500 with 20000 miles that left me stranded on the side of the interstate 0n Saturday 1/21/2021 after waiting 3hrs for a wrecker to haul it 7 miles to the nearest chrysler dealership i find someone to drive 100 miles to pick me up and take me home,Then I call the dealership where the truck was left and they tell me it will be 3 to 4 weeks before they could even try to see what my problem may be..................Is this the warranty I have................Please advise me......Thanks Tim J

The section you originally posted this in won't get a response to you.

However, we can get some help from another source. I'll tag them in this post and they usually respond in 2 - 3 days if they are monitoring the forum.

@RamCares

Hi @Tim J ! We're super sorry to hear about the concerns you're experiencing with your Ram dealer right now, but we're glad that @MADDOG brought this to our attention!

If you'd like additional support with this, please send us a private message with your current mileage & VIN so we can look into this further for you! Thanks.

Courtney
Ram Cares
 

Dennis Shellito

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Cummins IBS
Yeah, it is kind of the luck of the draw, so to speak. Maybe all the Ram dealers are buried under in their service department.
 
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Tim J

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Counce,Tn
Ram Year
2020
Engine
6.7 diesel
Hi @Tim J ! We're super sorry to hear about the concerns you're experiencing with your Ram dealer right now, but we're glad that @MADDOG brought this to our attention!

If you'd like additional support with this, please send us a private message with your current mileage & VIN so we can look into this further for you! Thanks.

Courtney
Ram Cares
Hello Courtney I am new to this ,How do you send a private message?..Tim J
 
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Tim J

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2020
Engine
6.7 diesel
Well update on my 2020 Ram 3500..............Had it towed to the dealership that I purchased it from and they have told me its the high pressure fuel pump ,just what i didnt want to hear.....This truck is the way I make a living.....Hopefully I will get some of the customer satisfaction that they like to advertise.......
 

Fuel35 67

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Good luck. Tell them you want the CP3 installed that comes on the 2021’s. Don’t take no for an answer.
 

RamCares

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Hello Courtney I am new to this ,How do you send a private message?..Tim J

Hi Tim,

No problem! You should be able to scroll over our profile image and click on the link that says, "Start A Conversation". Let us know if you continue to have difficulties!

Courtney
Ram Cares
 

RamItFaster

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Oakland Oregon
Ram Year
2018 2500 Tradesman
Engine
Cummins
When I was researching to buy my Ram I came here to these forums. One of the Pearl's of wisdom I saw someone post was to never buy the first couple of years of the new Generation, so that way the Engineers have worked out all the flaws of their new designs. I'm sorry you had issues with a new truck pardner.
 
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